Jennifer Landry work email
- Valid
- Valid
- Valid
- Valid
- Valid
Jennifer Landry personal email
Jennifer Landry phone numbers
Throughout my professional journey, I have assumed a variety of roles encompassing Web Designer, Account Manager, Quality Assurance Analyst, and Assistant Product Manager. A significant portion of my career has been dedicated to leading customer-facing support operations teams. This diverse experience has equipped me with a broad skill set and a comprehensive understanding of different facets of our industry.As an established leader and mentor, I possess the technical expertise necessary to foster the growth of my teams and strategically position them to augment their existing skill sets. My exceptional passion for customer success drives me to work cross-functionally, ensuring optimal outcomes for both internal and external customers. My approach is rooted in collaboration and a steadfast commitment to achieving the highest standards of customer satisfaction.
-
Director, Customer SupportWellframe Apr 2023 - PresentBoston, Massachusetts, Us -
Senior Manager Customer SupportWellframe Aug 2020 - Apr 2023Boston, Massachusetts, Us
-
Manager Of Customer CareAvidxchange, Inc. Nov 2017 - Apr 2020Charlotte, Nc, Us• Managed a team of technical support professionals for a SAAS based Procurement and T&E product suite. • Developed the team from inception, resulting in a 100% Customer Satisfaction Rating while meeting and regularly exceeding our 80% SLA goal.• Reviewed performance of team and conducted 1:1 coaching with team members. • Monitored individual performance and delivered timely and constructive feedback to team members.• Developed processes, cross-functionally, to improve turnaround time for product defects. • Contributed to product road-map and enhancements by analyzing client requirements and needs.• Worked with clients to ensure they were trained to utilize the product to its highest potential. • Oversaw web-based installations and updates.• Provided training and internal technical support to Development, QA, Implementation, and Sales team members. -
Asst. Product ManagerAriett (Acquired By Avidxchange In 2017) Oct 2007 - Nov 2017• Analyzed customer requirements and collaborated with the engineering team to develop and deliver product customizations.• Performed web-based software installations and updates remotely.• Cultivated relationships with 3rd party vendors that integrated with our product suite. • Served as the exclusive contact and resource for customer technical support.• Served as exclusive QA resource for suite testing and acceptance.• Worked with customers to assist with configuration changes and questions regarding usability.• Primary Internal technical support resource for the Sales Team and Implementation Consultants.• Trained and mentored colleagues
-
Relationship ManagerFundtech Corporation Nov 2004 - Jul 2007New York, Ny, UsAs the Relationship Manager I was responsible for managing client relationships with high profile financial clients that utilized our web-based trading applications geared toward the broker-dealer. I acted as the liaison between the client and development teams to ensure that the clients needs were met in a timely manner. I worked with development to scope out projects and timelines, and I worked closely with the clients to determine business requirements. I also implemented and trained the clients on the system when delivered.
Jennifer Landry Skills
Jennifer Landry Education Details
-
Stonehill CollegeCommunications -
Massasoit Community CollegeMedical/Clinical Assistant
-
Brockton High School
Frequently Asked Questions about Jennifer Landry
What company does Jennifer Landry work for?
Jennifer Landry works for Wellframe
What is Jennifer Landry's role at the current company?
Jennifer Landry's current role is Director, Customer Support.
What is Jennifer Landry's email address?
Jennifer Landry's email address is jl****@****nge.com
What is Jennifer Landry's direct phone number?
Jennifer Landry's direct phone number is +178182*****
What schools did Jennifer Landry attend?
Jennifer Landry attended Stonehill College, Massasoit Community College, Brockton High School.
What skills is Jennifer Landry known for?
Jennifer Landry has skills like Project Management, Business Intelligence, Business Analysis, Microsoft Crm, Software Implementation, Requirements Analysis, Product Management, Product Development, Saas, Social Media, Microsoft Excel, Microsoft Office.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial