Jennifer Fairman, Phr Email & Phone Number

Downers Grove, Illinois, United States

Downers Grove, Illinois, United States

• Lead a team of HR professionals to ensure outstanding HR service delivery to Insperity clients
• Provide solutions that positively impact client’s retention and growth strategies
• Collaborate with client’s leadership teams to ensure support and recommendations align with their strategic business initiatives
• Partner with business owners to ensure overall satisfaction of services and retention
• Create a collaborative relationship with all sales partners across Illinois offices

Chicago, IL

• Coach and mentor other service team members around the nation to enhance use of strategic skills
• Create an optimal customer service experience when leading interactions with internal and external customers by consistently exceeding expectations
• Oversee development and facilitation of client service strategy plans
• Develop and maintain relationships with client owners and key decision-makers
• Analyze and recommend suggestions for client concerns and develop action plans for improvement
• Demonstrate strategic thinking skills and business perspective through understanding the business plan and developing results-oriented goals to improve organizational efficiency

Chicago, IL

• Create an optimal customer service experience when leading interactions with internal and external customers by consistently exceeding expectations
• Oversee development and facilitation of client service strategy plans
• Develop and maintain relationships with client owners and key decision-makers
• Analyze and recommend suggestions for client concerns and develop action plans for improvement
• Demonstrate strategic thinking skills and business perspective through understanding the business plan and developing results-oriented goals to improve organizational efficiency
• Facilitate client and team meetings through strategic planning process

Greater Chicago Area

• Implement staffing and recruitment strategies for Illinois locations by coordinating with managers to streamline a consistent process increasing rate of hire by 20%
• Create behavioral and competency based interview questions for hiring managers to utilize increasing efficiency across organization
• Develop and execute new hire onboarding processes and employee retention strategies by partnering with HR managers to design the exit interview process and identify employee retention concerns resulting in a decrease.
• Collaborate with HR and management teams on effective performance management strategies and results oriented quarterly business action plans to improve performance
• Lead a team of ten employees using situational leadership to coach and identify skill gaps consistently assessing talent and designing improvement plans
• Utilize effective communication strategies to retain employees through organizational change maintaining employee retention at 95%

Greater Chicago Area

• Interviewed potential students asking strategic questions to discover their needs while acting as a liaison between student and faculty
• Counseled students with issues regarding degree selection, career services, and graduation
• Organized documents and updated student records daily in electronic database
• Worked cooperatively with academic and finance counselors as a graduation team
• Met monthly performance goals by consistently exceeding organizational objectives

Greater Chicago Area

• Assisted ex-offenders with daily living skills plus obtaining and maintaining jobs
• Created and facilitated group training sessions such as job interviewing skills, relapse prevention and various others
• Documented client behavior daily on progress in program to determine future release opportunities
• Maintained individual case load ranging from 35-50 clients
• Conducted initial intake assessments to determine appropriate placement in program

M.A., Forensic Psychology

Bachelor'S Degree, Psychology