In this part-time role, I design and create marketing assets for entrepreneurs and business owners. I am also responsible for customer service & accounting.- Utilize a variety of programs to create, design and market products- Maintain all accounting records, including A/R & A/P- Provide assistance to clients, answer questions and supply guidance- Ensure projects are completed on time and to the client's satisfaction

I took over as GM at Snow Flower Condos in Fall 2021 for Park City Lodging, who acquired the previous management company in 2020. My goal was to modernize the operation.- Oversee all operations, including Front Desk, Reservations, Housekeeping and Maintenance & coordinate with managers to ensure service standards are met Manage rental pool, including reservations and owner relations- Handle guest concerns and address service recovery issues- Work w/revenue team to develop rate and marketing strategy- Manage all operations for two HOAs at the base of Park City Mountain Resort Work with Vail on parking, traffic and groundskeeping issues and represent the ownership in any PCMR-related issues before local government

I am on the opening management team for a new luxury condo hotel just outside of Park City, Utah. As the Rooms Ops Manager, I am responsible for all hotel operations.- Work with Springer Miller to configure SMS Host according to property needs, including training all other staff on the property PMS- Oversee Rooms Operations, including Front Desk, Reservations, Valet, Bell Staff & Shuttle & coordinate with department managers to ensure service expectations are metManage rental pool, including reservations and owner relationsHandle guest concerns and address service recovery issues

I lead a team of 12 employees across three departments, including front desk, maintenance & housekeeping, and am responsible for managing all resort operations.- Introduced new technology solutions to modernize operations- Take guest reservations and manage inventory- Provide daily support and service to owners and guests, including check in / out, providing keys, taking payments and resolving issues- Develop annual budget & ensure spending remains within limits- Create & manage rental program through platforms such as Airbnb- Oversee staff to ensure maintenance, housekeeping & front desk duties are performed properly- Maintain all accounting records (both payable & receivable) & work with accountant to complete monthly & yearly audits- Manage all vendor relationships & supply orders- Work with RCI, Interval International & other trading programs to ensure smooth guest and owner experiences- Manage all marketing efforts, including social media, print campaigns and website.- Assist with annual correspondence with homeowners and board members.- Maintain CJC Information Handbooks.In 2019, I oversaw the creation of a rental program at the Circle J Club to utilize unoccupied weeks, generating approximately $22k in revenue in the first year. At the beginning of 2020, I implemented a number of changes and developed a marketing campaign that led to a 15% increase in occupancy, and tripled the revenue from a single OTA.

-Design & create all advertising materials, including brochures, mailers, business stationary, media kit, etc.-Create & implement strategic marketing plan.-Assist Director of Operations with daily business activity.-Research, explore and initiate contact with potential customer leads.-Design & maintain company website (www.financecapital.us) and blog (http://financecapital.us/fcblog/).-Created & maintain all company social media profiles.-Manage marketing budget and suppliers.-Oversee business development & corporate communication activities.-Create & distribute quarterly company e-newsletter to all customers.-Draft emails, press releases and other company communications.

I started at Skretting USA in May 2011 as the office manager and was promoted to Marketing Assistant & Inside Sales/Executive Assistant to the Sales Manager in October 2012.Inside Sales/Executive Assistant to Sales Manager/Marketing Assistant:Oct 2012-May 2013-Assist with negotiating & managing contracts with state & federal agencies.-Place bids with state & federal agencies for feed contracts, including registering our company with the appropriate entities, ensuring all qualifications for doing business & contractual obligations are met & providing pricing.-Provide customer service to phone & walk in customers. Assist them by educating them about our feed, the diets offered & why they are superior to our competitors' products.-Input orders placed via phone, email & walk in.-Assist with marketing projects, including writing articles & designing for the company newsletter (The Scoop), designing ads, technical writing & copy editing of all materials produced by our marketing department in Canada.-Provide administrative support to the Inside Sales Manager (calendar management, correspondence, phone messages, travel arrangements, etc).-Manage all small package & LTL logistics.-Write SOP guidelines for company procedures as needed.Office Manager/Front Desk:May 2011-Oct 2012-Provide admin support for the Sales, Accounting, Quality, Maintenance, Logistics & other departments.-Daily duties include but are not limited to: answering main phone lines, processing payments, providing customer service, maintaining the office, supply ordering, filing, data entry, mail & correspondence, invoicing, etc.-Assist company leadership in travel arrangements, import/export of goods for industry conferences, calendar management & other duties as needed.-Coordinate mass mail-outs (via US Mail & email) to all customers & vendors to announce company changes.-Assisting in building online shop for website, where customers can purchase our most popular diets.

-Supervised scholars during class, transitions, recess, lunch and other activities.-Taught reading & math; assisted first grade teacher in all other subjects & took over class when needed.-Managed all administrative and clerical work for homeroom teacher, including filing, grading, data entry, copies, correspondence with parents, and other duties as needed.

I started in the Shipping Department at UPS's corporate customer service call center in March 2008 and was subsequently promoted through the Universal and Billing departments. My duties included:-Investigated & resolved complex issues related to customer’s weekly invoices.-Resolved customer disputes and problems related to package pick up, delivery, damages, etc.-Educated customers regarding UPS policies and procedures.-Scheduled pick ups and assisted customers by providing alternate options for delivery of packages.-Communicated with package centers, account representatives and other UPS departments to facilitate resolution of customer issues.

I started at Wal-Mart as a part-time afternoon cashier and was promoted through multiple departments and positions. Positions & responsibilities included: Customer Service Manager-Managed front end on graveyard shift; provided customer service; nightly money changes; resolved customer issues and complaints.-Ring customers up for purchases; processed returns & exchanges; provided customer service; resolved issues when customers were not satisfied with products or service.Photo Lab Technician-Maintained and operated photo lab equipment; stocked and cleaned Photo Department; processed film for one hour development; customer service; sales.Electronics Sales Associate-Stocked and cleaned Electronics Department; educated customers regarding products; customer service; sales.Cashier-Ring customers up for purchases; processed returns & exchanges; provided customer service.

-Performed all clerical and administrative duties for CommunicationsDepartment, including filing, answering phones, and correspondence. -Designed advertising materials for 80+ agencies affiliated with The Leavitt Group.-Designed agency websites in conjunction with web programmers.-Coordinate with other departments and agencies on projects.-Schedule and coordinate inter- & intra- departmental meetings.