Jennifer Brook Email & Phone Number

80 Guest St, Boston, Ma 02135

Boston, Massachusetts, Us

• Accountable for customer satisfaction and retention within assigned standard tier book of business • Builds and maintains effective internal and external relationships even when faced with challenging client relationships• Matches identified performance improvement opportunities and product functionality to mitigate risks to a client meeting their stated business goals• Conducts prescriptive strategic planning and operational performance review sessions with clients to review practice performance and map business goals to identified value-drivers framework• Analyzes and interprets key performance indicators to identify successes and areas of opportunity across the full suite of athenahealth services• Coach customers to ensure they are leveraging all available athenahealth resources including customer support, training, and the client community

Canton, Massachusetts, Us

• Handles various supervisory responsibilities when supervisor is unavailable, keeping an eye out for call coverage, schedule conflicts, sick and vacation calls, escalations, letter review or any other situation that could arise• Maintains statistics of group's incoming/completed and open/assigned tasks for management review• Acts as integration expert for assigned applications• Understands technical functions such as code structure, advanced DTS searches on program name and illustrates ability to host technical conversations• Performs review and correction of inaccurate/outdated resources such as online documentation, web postings and knowledgebase articles• Lead in mentor process for new staff; Works with mentors to familiarize and educate them on the process involved in mentoring new staff• Implements creation of Best Practice documentation when lacking• Provides constructive/corrective feedback to peers and management in regards to task review, trainings, and organizational issues• Suggests proactive measures to mitigate risks that cross team members• Peer reviews testing and documentation for team members

Canton, Massachusetts, Us

• Client Support Specialists are responsible for working with our customers throughout their continued partnership with MEDITECH by troubleshooting, researching, and resolving all aspects of customer software and system issues. Client Support Specialists are the primary face of MEDITECH, working hard to ensure a successful, long-term relationship with our customers. • Troubleshoot, research, and solve software problems and customer issues• Answer incoming queries from customers• Review requests for system enhancements or modifications• Explain new software updates and changes to customers, advising on proper system setup• Communicate with programming staff and mentor co-workers• Perform ongoing education with existing customers via telephone, online seminar or on-site visit• Ensure all education follows Best Practice documentation to achieve optimal workflow• Organize, plan, and complete project efficiently and in accordance with quality standards• Assist with interpreting and providing solutions and compliance to regulatory events• Write, edit and update education materials to promote MEDITECH's products, their latest features and benefits• Prioritize, research and recognize priority event concerns• Help customers design and create their system• Report and prioritize defects found during software testing

• Skilled in classroom management; supervising student behavior, taking roll, adhering to lesson plans, and writing end of day report regarding class events, student progress and disciplinary transgressions• Employed lecture, demonstration and discussion teaching methods; keeping students motivated, engaged and focused• Conducted small group and individual classroom activities with students based on differentiated learning needs to promote quality student performance• Chaperoned Senior Class Trip and Junior/Senior Prom

Tampa, Fl, Us

Tampa, Fl, Us

• Memorized a 90-item menu, including prices, dish ingredients, foods likely to cause customer allergic reactions and shorthand for all items• Resolved customer complaints, transforming unsatisfied customers into loyal, repeat guests by leveraging strengths in premium service conveyance• Commended for multi-tasking abilities and execution of superior attention to detail in customer check backs during hectic lunch and dinner hours• Received "exemplary" and "exceeds expectations" ratings on all customer survey performance reviews

Tampa, Fl, Us

New Albany, Ohio, Us

• Served as lead cashier, counted and balanced cash register and receipts• Recorded inventory to obtain reorder information and replenish stock• Achieved staffing objectives by recruiting and evaluating job candidates

Bachelor Of Arts - Ba, Biology With A Minor In Sociology

Communication Disorders Sciences And Services