Jennifer Dote Email & Phone Number

Chicago, Illinois, United States

- Oversee the management and development of team members, motivating them to deliver top-notch client experiences through the utilization of cloud-based technology and outsourcing solutions at bswift- Cultivate growth and development through providing timely feedback and implementing training initiatives, resulting in enhanced productivity, client.

Chicago, IL

- Recruited into benefit administration space to collaborate with an innovative tech company offering strategic benefit solutions to clients- Supported clients on bswift HR software and services as primary point of contact for large-market clients and internal partners- Implemented and maintained client benefit technology for multiple clients.

Lake Forest, IL

- Understood various interdepartmental business roles; implementing new cases offering voluntary benefits to their employees. - Trained enrollers on multiple voluntary benefits. - Tracked reenrolling cases for subsequent implementation support. - Point of contact for all inquiries post implementation go-live. - Supported four territories across the U.S..

Northbrook, Illinois

- Conducted business, system, process, and data analysis to align client implementations and solution delivery with business requirements, overseeing a portfolio of 90+ clients.- Consulted with client stakeholders to drive change and risk management processes, serving as the principal point of contact for escalated issues.- Orchestrated quality-focused.

Northbrook, IL

- Elevated to Senior Consultant within Eligibility Administration, overseeing projects and deliverables for 45 clients- Facilitated seamless deployment of system enhancements through high-caliber impact analysis, change management, risk management, and communication- Mentored junior consultants in business and systems analysis- Led initial data impact.

Northbrook, IL

- Oversaw critical business analysis components of client implementations in the Eligibility Administration department, acting as the primary client/vendor liaison for client data integration initiatives- Played a pivotal role in project planning, development, data integrity, and change management for client data integration and system enhancement.

- Facilitated all aspects of the individual insurance and patient direct plans - Primary contact for all brokers, members and interdepartmental inquiries - Updated all billing, contact and plan information in the system for members - Put together and disseminated policy information for new members - Responsible for identifying inefficiencies, proposing.

- Worked closely with finance on billing issues and enrollment reconciliation - Analyzed electronic enrollment reports and made updates or adjustments - Completed and maintained daily logs, forms and reports - Researched and responded to requests from groups, brokers, and third party administrators - Trained new members on eligibility policies including.

Naperville, IL

- Accurately answered questions from brokers, consultants, policy holders, providers, and agents regarding dental insurance policies - Communicated information pertinent to receiving quality dental care and retaining stakeholders in the company