Jennifer Dote Email & Phone Number

Chicago, Illinois, United States

- Oversee the management and development of team members, motivating them to deliver top-notch client experiences through the utilization of cloud-based technology and outsourcing solutions at bswift- Cultivate growth and development through providing timely feedback and implementing training initiatives, resulting in enhanced productivity, client satisfaction, and process enhancements- Conduct annual performance assessments for team members- Maintain a crucial role in client relationship management, consistently excelling in previous responsibilities.

Chicago,Il

- Recruited into benefit administration space to collaborate with an innovative tech company offering strategic benefit solutions to clients- Supported clients on bswift HR software and services as primary point of contact for large-market clients and internal partners- Implemented and maintained client benefit technology for multiple clients simultaneously- Demonstrated strong understanding of employee health and welfare programs- Collaborated with multiple vendors on data requirements and integrations- Implemented new SSO connections or APIs by working with internal stakeholders and client teams- Updated client benefit website technology and documentation continuously, ensuring quality assurance- Managed unique client processes and utilized new functionality to enhance client service and employee experience- Conducted audits, analyzed data, and provided reporting to clients, leveraging findings to improve data integrity and benefits portfolios strategizing.

Lake Forest, Il

- Understood various interdepartmental business roles; implementing new cases offering voluntary benefits to their employees. - Trained enrollers on multiple voluntary benefits. - Tracked reenrolling cases for subsequent implementation support. - Point of contact for all inquiries post implementation go-live. - Supported four territories across the U.S.- Managed multiple projects simultaneously while engaging in process improvement projects.- Recognized gaps in workflow and provided feedback on process streamlining throughout the Voluntary business sector of the enterprise.

Northbrook, Illinois

- Conducted business, system, process, and data analysis to align client implementations and solution delivery with business requirements, overseeing a portfolio of 90+ clients.- Consulted with client stakeholders to drive change and risk management processes, serving as the principal point of contact for escalated issues.- Orchestrated quality-focused services and managed quality validation documentation.- Provided best-practice post-implementation support and training.- Acted as a system subject-matter expert (SME) and served as a trainer, coach, mentor, and performance manager for junior staff.- Led proactive analysis of client data integration frameworks to inform process improvement strategies.- Managed the Electronic Delivery Team for 80+ clients during the open enrollment period without any client-facing issues.- Mentored 3 team members and provided leadership for their combined portfolios of 75-135 clients.

Northbrook, Il

- Elevated to Senior Consultant within Eligibility Administration, overseeing projects and deliverables for 45 clients- Facilitated seamless deployment of system enhancements through high-caliber impact analysis, change management, risk management, and communication- Mentored junior consultants in business and systems analysis- Led initial data impact analysis for client portfolio to ensure successful system changes and enhancements- Achieved and maintained a 90% client buy-in rate- Played a key role in internal initiatives and pilot programs such as File Tracker, Informatica, and Salesforce Implementation Tracker deployments

Northbrook, Il

- Oversaw critical business analysis components of client implementations in the Eligibility Administration department, acting as the primary client/vendor liaison for client data integration initiatives- Played a pivotal role in project planning, development, data integrity, and change management for client data integration and system enhancement projects- Coordinated system configuration and data integration efforts to align with client business and functional requirements.

- Facilitated all aspects of the individual insurance and patient direct plans - Primary contact for all brokers, members and interdepartmental inquiries - Updated all billing, contact and plan information in the system for members - Put together and disseminated policy information for new members - Responsible for identifying inefficiencies, proposing solutions and scheduling meetings to implement changes - Contacted members overdue on premiums, updated billing information and brought accounts current - Troubleshoot website for online enrollment and member log in site to review benefit-

- Worked closely with finance on billing issues and enrollment reconciliation - Analyzed electronic enrollment reports and made updates or adjustments - Completed and maintained daily logs, forms and reports - Researched and responded to requests from groups, brokers, and third party administrators - Trained new members on eligibility policies including Qualified Medical Child Support Orders and Cobra laws - Oversaw implementation of new groups - Implemented new members into individual dental plans and made necessary group policy and finance adjustments - Acted as a liaison between Eligibility and other departments utilizing my background knowledge gained from Customer Service - Assisted group administrators in using our interactive online website to make change

Naperville, Il

- Accurately answered questions from brokers, consultants, policy holders, providers, and agents regarding dental insurance policies - Communicated information pertinent to receiving quality dental care and retaining stakeholders in the company