Managed on-site registration and help desks at annual convention with in-person attendance of2,000+Developed procedures to transition to new membership management software, updated manuals,and provided training for staffAssisted with annual convention planning including vendor registration, instructional anddirectional content, and timeline coordinationEvaluated sales options with comparable non-profit organizations for advertising, sponsorships,and exhibitors and identified new possible revenue streams for 2024Increased communication with members and potential members to increase use of memberbenefits and improve the member experienceManaged membership renewals, convention registrations, and waivers while improving datatracking and improving the reconciliation process

Solely responsible for all operational aspects including inventory management, license compliance, sales reports and system updates for a $600,000 retail nonprofit organization.• Maintained growth in key store metrics of conversion rates, average sale and average items over the past three years.• Developed creative events and promotions to increase traffic, customer interest and sales with positive ROI.• Decreased ordering time, risk and inventory inaccuracies, and increased coordination between staff by developing a master order and off-site protocol to support $90,000 in annual off-site sales.• Increased product earnings through full utilization and best practices of monitoring tools with inventory loss between 0.5-1.5% annually.• Increased marketability, brought the store into national license compliance, and increased volunteer safety and efficiency by managing a multi-stage upgrade project.• Implemented a new staff evaluation and communication model that increased staffs' ability to meet goals, support store growth and introduce new programs.

Responsible for scheduling and training a staff of over 60 volunteers, organizing in-store events, representing the store and mission in speaking engagements and outreach events, and building the community network.• Increased sales and raised community awareness by partnering with 40 local organizations to develop an event structure and support network that created 25 events in 3 years.• Strengthened media visibility that resulted in 3 appearances on KDKA Live and received an invitation to speak at Ten Thousand Villages National Workshops by organizing a local press event.• Met educational mission goals and partnered with 20 organizations annually by writing adaptable presentation materials that became the foundation for current outreach programming.• Trained more than 150 volunteers to provide customer focused training, preform store operations, and meet mission goals by developing a 16 hour training program.