Jennifer L. Erickson Email & Phone Number

Boston, Ma, Us

San Jose, California, Us

San Jose, California, Us

San Jose, California, Us

Andover, Massachusetts, Us

Palo Alto, Ca, Us

Managed the Strategic Alliances Innovation Lab, a global technology program and enterprise infrastructure, dedicated to the support of HP’s largest Global System Integrators (Accenture, Capgemini, Deloitte, PwC, Wipro, Infosys, HCL, TCS), Mega ISVs (SAP, Oracle, Microsoft), and Outsourcer (CSC) partners. Collaborated with global alliance teams and HP resources in activities to shorten and enrich the sales cycle and improve time to benefit. Managed and implemented enablement programs to drive HP presence, preference, and visibility within partner organizations.Developed partnerships and collaborated with partners to complete over 275 technical projects on HP technology. Drove global program initiatives and technical projects to produce a total five-year realized value for HP of $250M+.Created new programs and technology environments to amplify, enable, and enhance field support for:- HP’s IT Performance Suite of products- HP’s Converged Cloud technologies- HP’s AppSystem for SAP HANAEnabled HP Alliance teams to understand the technical needs of those using and selling our products; SAIL activity produced 25-35% of HP Alliance Manager software sales. Procured, managed, and monitored a multi-million dollar data center/infrastructure (servers, storage, network, 150+ physical assets), meeting agreed SLA targets, and maintaining a customer satisfaction rating of 4.5/5.0.

Directed and managed the efforts of engineers and technical contributors, teams ranging in size from five to ten, across multiple geographies to conduct solutions engineering projects on COMPAQ technology. - Managed a team, across three different companies, to produce the world-record benchmark of SAP Business Warehouse on the Compaq AlphaServer GS320; received a Compaq Treasures Award.- Ported I2’s supply chain software to Tru64 UNIX.- Characterized, tested SAP R/3 and Business Warehouse on technology platforms: UNIX/Windows/Oracle, Windows/SQL Server platforms. Co-authored and published best practice: installation, system management, tuning, and sizing guides for partners/customers to reference to reduce installation/configuration time and the learning curve.- Installed, configured Oracle Applications on UNIX and Windows, testing interoperability in a heterogeneous environment. Co-authored and published two white papers.

Maynard, Ma, Us

Oracle database design, development, administration, and support of enterprise-wide application databases (SAP and Siebel). Supported 50+ database instances/systems; participated in production on-call rotation for after hours support.

Maynard, Ma, Us

Managed, developed, and trained a team of eight, in a complex environment (development through production), to implement Security, Business Controls, and Access Management. Managed a Production user base of 3,000+. Project managed SAP Security for four different global SAP implementations and upgrades; directed efforts across four business units, in three different company divisions, in the USA and Europe. Received an award for my expertise in overseeing and implementing the security environment for a major, European business unit.Implemented a help desk to support the new centralized SAP Service Operations Center; electronic problem reporting/resolution system streamlined support for entire SAP Program. Identified as a key individual to make the new SAP Service Operations Center a success; received a retention bonus. Installed, configured, and supported the SAP/Basis environment, UNIX operating system, and Oracle database.

Maynard, Ma, Us

Performed desktop support for customers. Received an award and cash bonus for assisting in the physical move of 3,000 business unit employees. Developed and implemented an automated, cost effective PC software audit application; facilitated a decreased corporate software liability risk of $40,000.Performed call-trend analysis to improve client service level agreements.

M.B.A., Management Of Technology & Operations

Certificate, Information Systems Professional Development

Certificate, Information Technology Development Program

B.S., Double Major: Information Systems & Technology, Economics

Hs Regents Diploma