Jennifer Evenson Email & Phone Number

Commerce, Tx

Process payments to vendors weekly for all City Departments based on payment requests and requisitions. Verify that the payment requests are accurate based on the invoice and that the GL coding is correct. Work with the Finance Director to resolve issues with coding errors or over-budget expenditures when they arise. Setup and maintain vendor files for each bank fund for audit and tax purposes. Backup the Utility Clerk when they are busy. Cover the Utility Clerk position when they are out.

Celeste Division

Worked with third-party EDI vendor to resolve issues. Monitor escalated system issues. Coordinated with other departments and third-party CIS vendor to analyze and implement resolution to issues. Communicated with market participants via MarkeTrak system, including inquiries about missing enrollments, missing bills, billing disputes, switch hold removals, inadvertent gains/losses, customer rescission, load profile changes, and ERCOT initiated issues. Participated in bi-annual flight test with potential new market participants. Built training documents for newly-implemented processes. Assisted in special billing projects upon request.• Served as key player in transition from regulated to deregulated utility provider in 2014.• Oversaw daily monitoring of electronic data invoice transactions, ensuring transactions met TXSET Standards. • Operated as experienced tester for implementation and ongoing upgrades to past and present CIS system.

Celeste, Tx

Created annual meter reading schedule and reviewed/processed meter readings. Reviewed audit report for high/low usage exceptions. Coordinated with accounting to resolve discrepancies. Issued re-read service orders if necessary. Processed cancel rebills as needed. Worked with independent collection agency after internal collection timelines expired. Assisted in training new customer service and billing representatives. Built training documents for newly-implemented processes. Managed special billing projects as needed. Analyzed and worked with CIS company to resolve billing issues. - Performed key role in testing and implementation of ISIGMA CIS system as well as company’s transition into States Deregulated Market.- Oversaw company collections/write-offs.

Celeste, Tx

Answered and directed customer calls on multi-line phone system. Assisted customers at front counter and in drive thru. Posted payments received from front counter, night drop, and drive-thru window. Created daily deposit. Updated and reviewed end of month fuel reports. Developed and tracked deferred payment agreements. Tracked and updated level/average bill contracts. Dispatched service tickets to service technicians. Generated and updated tickets for delinquent accounts. Processed return checks and sent correspondence to customer. Audited outage tickets to verify effect on SAIDI/SAFTI standards. Filed correspondence, outage tickets, etc. in customer files. Processed EDI payments. Ordered office supplies.

Iowa, United States

Supported company sales representatives stationed throughout United States. Answered and directed calls to other sales service representatives upon request. Generated listings for book fairs and coordinated with printer to print listings into booklets to hand out. Worked with warehouse to pick best-selling books to display at book fairs and ensured on-time shipping. Entered orders from sales representatives into system and monitored to ensure timely and accurate shipping. Oversaw assembly and shipment of large mailings to schools and libraries including generating mailing labels by state and county, assembling packets, and breaking mailings down by zip code before delivering to mail house.