Jennifer Gamble

Jennifer Gamble Email and Phone Number

VP, Head of Global Retained Revenue Operations @ Sapiens
Atlanta, GA, US
Jennifer Gamble's Location
Atlanta Metropolitan Area, United States, United States
Jennifer Gamble's Contact Details
About Jennifer Gamble

High performing leader skilled in the business transformation necessary to bring focus, consistency, and scalable processes for organizational growth. Able to equally design the transformation as well as implement and manage. Seen as direct and decisive, but empathetic and supportive, not afraid to ask why or roll up my sleeves and solve problems, skilled in building team excitement and support through the transformation. I always find the silver lining and strive for extreme transparency with my teams. Failure is an opportunity to learn - if you aren’t learning you aren’t growing! * 20+ years of experience in the software (retail/ecommerce, supply chain, learning/talent) and consulting industries* 8 Software/SaaS companies with direct leadership of $60M ARR – $160M ARR * Extensive experience integrating business processes – 4 times acquired, 24 companies integrated at 3 businesses* Leadership of large, global, and cross-functional teams ranging from 8 – 110 people* Organization strategy and development - both building new teams and transforming existing teams* Deep hands-on experience and knowledge of current industry best practices in GTM Strategy, Sales, Customer Success, and Professional Services/Consulting* 15+ years working a hybrid or remote environment – skilled at building teams and sense of community outside office wallsAreas of Expertise* Business Strategy Development and Deployment* Customer Success and Account Management* Business Process Optimization* Global Team Leadership, Coaching and Development* Cross Functional Relationship Building* Mergers, Acquisitions, and Integration* Organization Strategy/Restructuring* Compensation/Commission Design* Negotiation, Deal Structure, Pricing Consistency* Customer Journey Mapping, Customer Segmentation, ICP/Buyer Persona Development* Budgeting and Forecasting

Jennifer Gamble's Current Company Details
Sapiens

Sapiens

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VP, Head of Global Retained Revenue Operations
Atlanta, GA, US
Website:
sapiens.com
Employees:
5255
Jennifer Gamble Work Experience Details
  • Sapiens
    Vp, Head Of Global Retained Revenue Operations
    Sapiens
    Atlanta, Ga, Us
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  • Dnsfilter
    Vp, Gtm | Revenue Operations And Vp Customer Success
    Dnsfilter
    Atlanta, Ga, Us
    View
  • Dnsfilter
    Vp Revenue Operations, Customer Success And Experience
    Dnsfilter
    Atlanta, Ga, Us
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  • Narvar
    Customer Success Leader - Global And Strategic Accounts
    Narvar Jan 2023 - Present
    San Mateo, California, Us
    Driving revenue, optimizing costs and building consumer loyalty and lifetime value through data enabled post purchase experiences.Leader responsible for strategic direction of the Global/Strategic CSM team, focused on the top tier of customers at Narvar. Responsible for building a team focused on retention, product adoption and upsell within the customer base. In addition to building a team, focused on establishing processes and operational efficiencies to support the business in building a world class CSM organization.Industry - Retail (eCommerce, Omnichannel, Post Purchase)Narvar revolutionized the Post Purchase space, developing a market that didn't exist focusing on the customer journey "after the buy button". Narvar continues to innovate in the space, delivering exceptional consumer experience, revenue and cost savings to brands powered by intelligent data.
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  • Chief
    Member
    Chief Mar 2022 - Mar 2023
    New York, Ny, Us
    Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and affect change from the top-down.
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  • Appriss Retail
    Vp - Global Revenue, Customer Success, Gtm Operations
    Appriss Retail Jan 2021 - Dec 2022
    Irvine, Ca, Us
    VP responsible for strategic direction and leadership of the teams focused directly on the customer - Sales, Marketing, Customer Success, Professional Services, and GTM Operations. Appriss Retail grew through acquisition of four distinct, bespoke sales and product companies. Responsible for harmonizing the teams and building scalable operational foundation from which to grow and transition Appriss Retail to an enterprise class software organization.Industry - Retail (Omnichannel, LP)Appriss Retail provides real-time recommendations and active risk monitoring through predictive analytics to enable our customers to maximize profitability while managing risk for Omnichannel retailers.
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  • Pdi Software
    Vp, Global Customer Experience/Success
    Pdi Software Aug 2019 - Jan 2021
    Alpharetta, Georgia, Us
    VP responsible for establishing a newly authorized department focused on the PDI Customer. PDI Software had grown through 17 acquisitions over the prior three years which eroded operational discipline and customer focus. Responsible for both building a department from the ground up by establishing the strategy, organizational design, hiring for the team, and leading the effort to develop team standards, prioritization, collateral, and measurements, as well as, educating the business on how to be Customer vs. PDI centric. This included leading projects to establish operational structure to back-office processes that directly impacted customers and PDI’s revenue, developing customer feedback methods, developing a customer segmentation strategy, customer journey mapping, etc.Industry - Retail/Fuel/LoyaltyPDI is a leader in solutions that simplify the interactions of consumers across the petroleum and convenience store industries.
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  • Sumtotal Systems, Llc
    Chief Of Staff | Vp, Global Sales And Customer Success Operations
    Sumtotal Systems, Llc Jan 2017 - Aug 2019
    Gainesville, Fl, Us
    Chief of Staff/VP Ops for the Senior Vice President of Global Sales/Customer Success. Provided strategic leadership, direction, and support with regards to go-to-market, organization alignment, sales commission/compensation, customer pricing, sales and pipeline forecasting, operational processes, and general day to day management of the sales and customer success organization. While in role, the sales organization increased net new sales volume, stabilized the churn of existing business, and saw an improvement in NPS scores.Industry - Talent and Learning ManagementSumTotal is a leader in Talent Management Software for global enterprises.
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  • Rtm Consulting, Inc.
    Management Consulting
    Rtm Consulting, Inc. May 2015 - Jan 2017
    Cincinnati, Oh, Us
    Practice Leader that provided strategic leadership and structure to a growing training practice focused on Professional Services skills development. Responsible for defining go-to-market strategy, defining and developing strategic programs, training content development and maintenance, business development, practice financials and practice delivery. In addition, responsible for engaging with customers on business operations and training related consulting initiative, as well as, supporting overall strategic efforts of the company.RTM Consulting is management consulting practice focused on helping services organizations be better at what they do. Utilizing my extensive background in professional services and business operations I worked with customers to improve their day to day business operations and the consulting specific skills of their employees.
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  • Ncr Corporation
    Global Business Operations - Retail Services
    Ncr Corporation Jun 2014 - May 2015
    Atlanta, Georgia, Us
    Senior Director providing operations leadership, strategic direction, process development and team management for the Professional Services Operations team within the Retail Division of a global technology company. Manage and coach a team of 25 from three non-integrated companies across the Americas, Europe and Israel.- Redesigned and restructured Global Operations Team- Provided strategic direction, consultation and industry bench-marking for the redesign of the Professional Services organization and key business processes- Manage regional teams responsible for forecasting, cost analysis and weekly financial pulse process- Lead a global team responsible for launching a global PMO, integration of three companies into "One NCR", ownership of PSA tool, metrics/reporting, bid review process/deal deskIndustry - Retail (POS)
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  • Jda Software
    Global Services And Sales Operations
    Jda Software Jan 2013 - Mar 2014
    Scottsdale, Az, Us
    Senior Director that provided operations leadership, strategy direction, process development and team management within Global Operations; built, managed and coached a team of 20, including offshore operations teams. Worked as a global functional unit across LATAM, EMEA, APAC, and India; also services lines of consulting, services sales, support, education, and cloud. - Global SOW/Deal Desk - reduced risk and increased consistency, increased volume by 400%- Resource Management - aligned team and job functions to support combined JDA/RP services- Vendor Management - built strategic relationships with sub-contracting partners- Merger activities - training for end-users, process redesign, RedPrairie process SME- Global project participation- e.g. Order to Cash, monthly forecasting process, and PSA review- Process Improvement - modification support revenue, services sales SOW creation/approval, development environment ownership- Reporting - produced accurate and on-time KPI reporting to facilitate weekly business decisions, monthly financial reviews and weekly customer health reviewsIndustry - Retail (Supply Chain, WFM, Demand Planning/Forecasting)
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  • Redprairie
    Global Business Operations
    Redprairie Jan 2012 - Dec 2012
    Scottsdale, Arizona, Us
    Director that provided process leadership within Global Field Operations; worked as a global functional unit across UK and Australia and cross-functional teams such as IT, accounting and finance.- Global Business Process Owner - NetSuite/OpenAir - Corporate KPI/Metric Dashboard - designed, managed development, implemented globally- Evaluated core consulting processes as key team member of the JDA/RedPrairie merger - Developed RPUniversity certification program for Consulting Partners- Led vendor selection process for new Learning Management System (LMS) Cornerstone OnDemandIndustry - Retail (Supply Chain, WFM)
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  • Redprairie
    Consulting Operations
    Redprairie Jan 2007 - Dec 2011
    Scottsdale, Arizona, Us
    Manager/Sr Manager that provided operations and process leadership, strategy direction, and team management within Consulting Operations/Operations Excellence Team.- Program managed on-time and on-budget global implementation of NetSuite/OpenAir (2200 users)- Invited Speaker at OpenAir's annual User Conference- Coached and mentored a team of 5 Operations Excellence Team (OET) associates and project managers responsible for methodology, knowledge management, internal training, acquisition integration, compliance and quality audits, iGrafx implementation- Provided internal visibility to company training via the development of a Wiki Learning Catalog- Co-Managed RPUniversity - focused on internal training and RPU processesIndustry - Retail (Supply Chain, WFM)
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  • Redprairie
    Consulting/Implementation - Workforce Management (Wfm) - Retail
    Redprairie Jul 2005 - Jan 2007
    Scottsdale, Arizona, Us
    (Manager) Trusted advisor and project manager for external customers. Maintained ownership of operational activities including methodology and consistent professional services estimates and sales materials. Acted as a strategic partner for sales team with regards to Specialty Retail operations.- Exceed planned conversion increase for Ann Taylor as project manager for WFM implementation- Developed consulting estimates for sales proposals- Standardized templates and tools for consulting implementation, maintained materials- Created a standard set of professional services information documents for sales- Participated in the process for selection of a PSA solution for the newly combined companyIndustry - Retail (WFM)
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  • Radiant Systems / Bluecube Software
    Consulting Operations
    Radiant Systems / Bluecube Software Jan 2003 - Jul 2005
    Atlanta, Georgia, Us
    Note: BlueCube Software spun-off from Radiant Systems (now NCR) in 2004(Manager)- Completed adhoc and special assignments as directed by the Vice President of Consulting- Executed key consulting activities (e.g. staffing and P&L and project specific quarterly forecasting)- Ensured completion of HR processes for consulting workforce- Identified process improvement needs, defined new processes, and implemented across 60 peopleIndustry - Retail (WFM)
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  • Accenture
    Hr / Engagement Staffing
    Accenture Sep 1999 - Dec 2002
    Dublin 2, Ie
    (Consultant)- Led demand sourcing for 10 clients/400 employees in the Financial Services Operating Group- HR generalist for 130 employees in the Financial Services Operating Group- Functional Aderant/Novient expert - Participated in North America implementation- Implemented staffing, performance management, and career development processes- Navigated executives through complex and sensitive employee relations and performance issues- Business SME for compensatory/expense issues for North America HR team
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  • Accenture
    Business Consulting
    Accenture Aug 1997 - Sep 1999
    Dublin 2, Ie
    Process analyst/consultant for various clients across multiple industries. Quickly acclimated to new client environments, new industries, and new project requirements in order to provide immediate impact.- BlueCross / BlueShield of Florida (with Health Dialog) - Illness Management Jumpstart Proposal- GE Capital Collection / Recovery - Functional Lead - CACSPlus Implementation- Alltel Information Systems - Customer Care / Billing Software - Functional Testing
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Jennifer Gamble Skills

Business Process Business Process Improvement Professional Services Business Analysis Enterprise Software Management Saas Strategy Leadership Consulting Business Intelligence Cross Functional Team Leadership Forecasting Program Management Team Leadership Training And Development Business Operations Sales Operations Customer Interaction Business Process Design Mergers And Acquisitions Sales Management Business Strategy Cross Functional Relationship Building Revenue Recognition Acquisition Integration Customer Relationship Management Sales Sales Process Strategic Planning Pricing Strategy Sales Enablement Salesforce.com Training Contract Negotiation Quota Management Pipeline Management Sales Compensation Global Operations Complex Sales Pricing Analysis Sales Compensation Planning Territory Account Management Deal Strategy Planning Budgeting And Forecasting Revenue Forecasting Problem Solving Organizational Design Organizational Leadership

Jennifer Gamble Education Details

  • University Of Mississippi
    University Of Mississippi
    Marketing

Frequently Asked Questions about Jennifer Gamble

What company does Jennifer Gamble work for?

Jennifer Gamble works for Sapiens

What is Jennifer Gamble's role at the current company?

Jennifer Gamble's current role is VP, Head of Global Retained Revenue Operations.

What is Jennifer Gamble's email address?

Jennifer Gamble's email address is jg****@****ail.com

What is Jennifer Gamble's direct phone number?

Jennifer Gamble's direct phone number is +140427*****

What schools did Jennifer Gamble attend?

Jennifer Gamble attended University Of Mississippi.

What are some of Jennifer Gamble's interests?

Jennifer Gamble has interest in Continuous Learning, Exercise, Reading, Photography, Travel, College Football.

What skills is Jennifer Gamble known for?

Jennifer Gamble has skills like Business Process, Business Process Improvement, Professional Services, Business Analysis, Enterprise Software, Management, Saas, Strategy, Leadership, Consulting, Business Intelligence, Cross Functional Team Leadership.

Who are Jennifer Gamble's colleagues?

Jennifer Gamble's colleagues are Amy Phillips, Prince Jain, Zdzisława Grondziowska, Arpitha Shetty, Marcin Kociszewski, Krishnaiah Madam, Einat Komsky.

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