Jennifer L. H. Thomas, Mba Email & Phone Number

Macon, Georgia, United States

Casualty Claims Representative IIIInvestigate, evaluate, and negotiate automobile claims including non-injury, medical payments, both minor and severe bodily injury, UMBI, UIMBI, total loss, and some fatality claims, and other automobile casualty claims with claimants, attorneys and medical professionals.Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle assigned casualty claims while maintaining a healthy diary system.Establish and authorize… Show more Casualty Claims Representative IIIInvestigate, evaluate, and negotiate automobile claims including non-injury, medical payments, both minor and severe bodily injury, UMBI, UIMBI, total loss, and some fatality claims, and other automobile casualty claims with claimants, attorneys and medical professionals.Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle assigned casualty claims while maintaining a healthy diary system.Establish and authorize reserve and claim payments and monitor reserves through each claim’s lifecycle. Show less

Macon, Georgia Area

Investigates and settles valid motor vehicle bodily injury and property damage claims.Evaluates medical records and bills in order to determine a fair and reasonable settlement value for bodily injury claims.Negotiates motor vehicle bodily injury settlements with claimant attorneys and unrepresented individuals in the states of Arkansas, Louisiana, and Mississippi.Currently licensed as a Property and Casualty Insurance Adjuster for the states of Georgia, South Carolina, and… Show more Investigates and settles valid motor vehicle bodily injury and property damage claims.Evaluates medical records and bills in order to determine a fair and reasonable settlement value for bodily injury claims.Negotiates motor vehicle bodily injury settlements with claimant attorneys and unrepresented individuals in the states of Arkansas, Louisiana, and Mississippi.Currently licensed as a Property and Casualty Insurance Adjuster for the states of Georgia, South Carolina, and Louisiana. Show less

Macon, Georgia Area

As a Claims Home Office (CHO) Claims Applications, Products, and Services (CAPS) Digital analyst, I am using Lean Six Sigma tools to define, measure, analyze, and improve the GEICO Claims team business technology tools by eliminating non-value added tasks. I partner with the GEICO IT team to develop, test, validate, and implement these digital process improvements. Once the improvement is sustainable, I transition the control portion of the project to the GEICO business owners to manage the day… Show more As a Claims Home Office (CHO) Claims Applications, Products, and Services (CAPS) Digital analyst, I am using Lean Six Sigma tools to define, measure, analyze, and improve the GEICO Claims team business technology tools by eliminating non-value added tasks. I partner with the GEICO IT team to develop, test, validate, and implement these digital process improvements. Once the improvement is sustainable, I transition the control portion of the project to the GEICO business owners to manage the day the day activities post implementation. Show less

Macon, Georgia Area

Investigated complex vehicle liability claims that involve some type of coverage and/or liability disputes.Interacted with policyholders, claimants, medical insurers, and body shops to arrange to indemnify all parties affected by the loss.Verified accident facts, review supporting case files, and negotiate settlements.Earned #2 handling adjuster in Southeast Region for the first quarter of 2018 out of more than 150 handling adjusters. Rated 4.56 out of 5.00 with perfect 5 ratings in… Show more Investigated complex vehicle liability claims that involve some type of coverage and/or liability disputes.Interacted with policyholders, claimants, medical insurers, and body shops to arrange to indemnify all parties affected by the loss.Verified accident facts, review supporting case files, and negotiate settlements.Earned #2 handling adjuster in Southeast Region for the first quarter of 2018 out of more than 150 handling adjusters. Rated 4.56 out of 5.00 with perfect 5 ratings in Time to Resolve and Call Execution. Show less

Macon, Georgia Area

Brand ambassador who encourages visitors to come check out Macon-Bibb County and experience Southern Hospitality at its finest! Macon is a unique destination as it offers both visitors and locals the opportunity to immerse yourself in both African American and Native American history, musical heritage, beautiful architecture, and delicious cuisine. Macon's Convention and Visitors Bureau (CVB) has 2 Visitor Information Centers (VIC) where visitors and locals can find out the latest and greatest… Show more Brand ambassador who encourages visitors to come check out Macon-Bibb County and experience Southern Hospitality at its finest! Macon is a unique destination as it offers both visitors and locals the opportunity to immerse yourself in both African American and Native American history, musical heritage, beautiful architecture, and delicious cuisine. Macon's Convention and Visitors Bureau (CVB) has 2 Visitor Information Centers (VIC) where visitors and locals can find out the latest and greatest happenings in Macon-Bibb County and a dedicated team working together to attract Visitors, Conventions, Meetings, and Group Tour travel to our community.Primary responsibilities include:Developing and executing the comprehensive advertising budget (print, digital, social media, website, OOH/billboard, direct mail, radio, and other marketing elements) to attract Leisure, Conventions/Meetings, and Group Tour visitors to Macon, GA. Successfully launching a new brand message across all marketing platforms: Macon, Georgia "Where Soul Lives". All creative elements have been redesigned to reflect our new look and feel. In conjunction with the brand launch, Visit Macon launched a new, responsive website that has been completely overhauled to mirror our marketing message. Establishing and maintaining strong working relationships with advertising partners and media outlets to promote Macon as a wonderful place to come visit. Author and designer of enticing website and social media content for www.VisitMacon.org and the CVB's social media platforms (Facebook, Twitter and Instagram). Planning and hosting Media FAM (familiarization) tours for journalists, writers, radio show hosts, and bloggers based on their assignments and topics of interest. Daily utilization of the CVB's CRM database through recording all interactions with advertisers, external customers and CVB member/partners. Show less

Macon, Georgia Area

Facilitator for the development of training content through collaboration with front-line training delivery teams and the HQ Workforce Development team to produce curriculum that empowers our employees to drive growth, revenue, and provide an exceptional customer experience.Primary communicator for my team. I managed 3 email boxes as well as an external site for finalized training communications. My team utilized my copy-editing skills to review and wordsmith all training materials and… Show more Facilitator for the development of training content through collaboration with front-line training delivery teams and the HQ Workforce Development team to produce curriculum that empowers our employees to drive growth, revenue, and provide an exceptional customer experience.Primary communicator for my team. I managed 3 email boxes as well as an external site for finalized training communications. My team utilized my copy-editing skills to review and wordsmith all training materials and communications created at the Area level before they were released. Assessor of Area-specific training requests. I researched and recommended solutions to address the training needs of the requester by determining if their needs could be met by existing training content or if new curriculum needs to be developed.Owner of the 60 day training road-map call and report. I drove decisions and confirmed training priorities for each Delivery Channel A.D. Key contributor/core team member for the 2011 and 2012 South Area ICON sales competition program. Main duties included managing the awards and other giveaways for ICON winners and fulfilling the roles of both the leader of the concierge staff and the manager of the green room at the live event. Core team member for 2014 South Area Learning Summit. Primary responsibilities included owning several of the breakout sessions for the Summit and owning all communications regarding the Summit. Show less

Alpharetta, Georgia

Primary Owner of South Area Retail Store Grand Openings and Anniversaries (120+ events), managing a few million dollars marketing media budget which included print, radio, OOH, direct mail, and other marketing elements. I tracked and benchmarked sales results from month one through month six of grand opening or anniversary. I shared results along with best practices across the five regions. Co-Leader of the National Grand Openings Marketing Communications core team which standardized… Show more Primary Owner of South Area Retail Store Grand Openings and Anniversaries (120+ events), managing a few million dollars marketing media budget which included print, radio, OOH, direct mail, and other marketing elements. I tracked and benchmarked sales results from month one through month six of grand opening or anniversary. I shared results along with best practices across the five regions. Co-Leader of the National Grand Openings Marketing Communications core team which standardized grand opening creative across all four areas of Verizon Wireless. Principal Owner of the Area Hispanic Marketing Media Plan, managing a several million dollars marketing media budget for print and radio, as well as other marketing elements. Led the South Area Radio Advertising program. I managed 100+ DJ endorsers on General Market/Hispanic radio stations throughout the South Area. I secured DJ’s through our media planning agency of record, wrote copy points monthly and a DJ Newsletter quarterly with our advertising agency of record. Met with many of the DJ's in person to establish an open dialogue and rapport.Managed the Radio Value Add Merchandising program on a quarterly basis for all five regions, which consists of a several million dollars worth of value add in the form of bonus spots, radio remotes, radio program sponsorships, and sponsorships of key local market events. Show less

Macon, Georgia Area

Primary contact for 2-3 retail districts on all VZW store operational needs through in-store operational visits, providing real time problem resolution, facilitating phone and in-person instruction, and escalating critical issues. March - September 2005: I successful completed a 6 month Acting Manager role where I organized and directed four Retail Sales Operations consultants to accomplish VZW regional and corporate operational goals in Inventory and Compliance, Treasury, Competitive… Show more Primary contact for 2-3 retail districts on all VZW store operational needs through in-store operational visits, providing real time problem resolution, facilitating phone and in-person instruction, and escalating critical issues. March - September 2005: I successful completed a 6 month Acting Manager role where I organized and directed four Retail Sales Operations consultants to accomplish VZW regional and corporate operational goals in Inventory and Compliance, Treasury, Competitive Knowledge, Customer Service Initiatives and Merchandising.Co-designed the operational job duties for the Supervisor-Retail Operations (SRO, now called a Floating Manager) role in each GA/AL Retail District and facilitated the operational training for this new role. Primary developer of the Weekly Sales Meeting Agendas for the GA/AL Retail Sales Channel. Developed and launched the Inventory Operations Standardization Program to the GA/AL Retail Channel. Sales Operations Lead for the GA/AL Region for Retail store builds, moves, and closures. Principal communicator for the GA/AL Retail Sales Ops team via email and voicemail. Brought Operations 101 training class to the GA/AL region, customized class content, and facilitated monthly training. Performed critical functions during the conversion of former Price Communications (28 stores D.B.A. Cellular One) to VZW included scheduling/coordinating support staff during Point of Sale (POS)/Billing conversions, active field support in retail stores during conversion, writing and reviewing field communications during conversion period, and supporting branding and grand opening events. Primary trainer of two new Retail Sales Operations Consultants in 2004 and one in 2006. Show less

Alpharetta, Georgia

Region liaison between South Area Sales Operations, South Area Commissions, and the GA/AL region’s sales channels (Business, Indirect, and Retail) regarding all compensation related questions, changes, and discrepancies. Event Manager for 4th Quarter 2002 Sales Rallies in 3 locations and 2002 sales year (held in 2003) Winners Circle recognition dinner events in 2 locations. Owner of the GA/AL region’s sales awards recognition program at quarterly All Hands Meetings/Sales Rallies… Show more Region liaison between South Area Sales Operations, South Area Commissions, and the GA/AL region’s sales channels (Business, Indirect, and Retail) regarding all compensation related questions, changes, and discrepancies. Event Manager for 4th Quarter 2002 Sales Rallies in 3 locations and 2002 sales year (held in 2003) Winners Circle recognition dinner events in 2 locations. Owner of the GA/AL region’s sales awards recognition program at quarterly All Hands Meetings/Sales Rallies. Coordinated and trained yearly sales compensation plan classes for the GA/AL region’s sales channels. Developed and executed contests for the GA/AL region’s sales channels throughout the sales year. Show less

Kennesaw, Georgia

Professional salesperson of wireless products and services. Consistently met and exceeded monthly, quarterly, and yearly sales goals. I leveraged my strong relationship selling skills to build a large customer base which led to many referrals and repeat business.In addition to my primary role as a sales representative, I managed store inventory (receiving, stocking, and monthly inventory counts) and trained new sales representatives.

Master Of Business Administration (Mba), Marketing, 3.58 Cumulative

Bachelor Of Business Administration (Bba), Marketing

Fashion Merchandising

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program