• Facilitated social emotional arts professional development training courses via Zoom with best-in-class delivery and content with a reach of approximately 350 participants across 18 signature programs annually.• Managed all program components including communication with participants/trainees and coordination with instructors/presenters.• Produced qualitative and quantitative reporting data on program reports, enrollment, survey feedback, and insights by utilizing appropriate data collection methods for evaluation and future program planning purposes.• Managed Thinkific e-learning LMS platform to organize program curriculum, Salesforce for CRM, and Shopify for order management.

• Facilitated virtual and in-person workshops/presentations and participated in outreach events to increase the wellbeing of the campus community.• Designed the weekly newsletter and social media engagement for CSUN campus and community members with 1,000+ subscribers and 1,500+ followers to promote resources and services.

• Developed educational materials that depict health disparities and presentations to inform internal staff on the CVS Initiative, Community Health Assessment (CHA), and Community Health Improvement Plan (CHIP). • Proposed strategies to promote CVS and communicate public health content for 2.2M county residents and community-based organizations.• Participated and support in planning activities of the MAPP model with committee members and analyzed the advantages of MAPP and the collective impact approach.

• Cultivated and established relationships with community-based organizations for potential collaborations that promoted global health issues. • Monitored social media Giving-related inquiries with an average of 1.5K weekly messages for engagement and insight reporting for evaluation.

• Responded to customer inquiries (social volume of 20.5K messages monthly) and resolved issues in a timely manner with personable and best-in-class customer care that fostered a sense of community and brand loyalty for the E-commerce department. • Established regular communication with cross-functional departments to report analytical data, community insights, and created best practices/process to improve the customer journey experience.• Created new and innovative ways to increase sentiment, engagement, and grow TOMS social media communities by making content recommendations based on trending engagement topics and supporting marketing campaigns.

• Developed, executed, and managed best-in-class grassroots community programs that created positive customer experiences for all audiences that drove brand awareness, engagement, advocacy, and sales to achieve KPIs.• Managed outreach marketing efforts with participation in 30+ conferences and events, planned logistics and implemented engaging activations with a reach of 200K+ attendees annually.• Developed relationships and collaborations with businesses and community organizations for global health issue initiatives such as One Day Without Shoes and World Sight Day which resulted in 1.5K+ supporter-led events annually.• Managed coordinators and interns with projects and provided them the necessary tools and guidance to achieve their goals.• Served as Global Customer Engagement Manager from March 2014 - April 2015.

• Developed outreach efforts and resources to further increase participation of key initiatives to grow the Campus Programs Department specifically as it pertains to the Middle/Junior and High School audience for campaigns such as TOMS for Prom, One Day Without Shoes, & World Sight Day.• Managed summer interns with projects and provided them the necessary tools and guidance to achieve their goals.

• Taught weekly yoga classes to deaf and hard of hearing kids using the Chi Universe mat and curriculum to practice their listening and language skills.

• Instructed children aged 2-12 using an innovative and immersive program to provide a highly engaging and effective premium learning experience for summer camp and referral events.• Partnered with Learning Director & Assistant Trainers to ensure classes ran efficiently with applied classroom management and provided a safe learning environment.

• Logistically planned and delivered informative and interactive assembly presentations to over 55,000 students and teachers at 100+ high schools throughout Southern California for 3 Grad Nite seasons to promote event attendance.• Assisted in the operational execution of the Grad Nite events held in the theme parks and collaborated with our sponsors/partners to achieve cross-promotional brand awareness.Noteworthy Achievements: -Recognized for setting a new record of the most High Schools ever to attend Disneyland Grad Nite during the Spring of 2009.-Achieved the highest number of Grad Nite presentations in participating high schools in 2011.

• Supervised daily operations, resolved staff scheduling, ticketing, and Guest impact issues.• Executed operational and cash handling procedures at off-site ticket sales locations. • Partnered with ticket outlet clients to achieve 100% compliance with website enhancements.

Kindermusik is a research-proven approach to teaching your child early literacy, math, and social-emotional skills through music.• Taught music & movement classes to 200+ families with children newborn-7 years old and conducted 20 classes weekly in various parks and recreation departments and schools.• Managed budget and client database and designed website and marketing materials and participated in events and demonstrations to increase program awareness and enrollment.• Designed supplemental curriculum and activities that are age-specific and developmentally suitable for social, emotional, and cognitive wellbeing.

• Assisted in the management, coordination, and execution of outreach activities and special fundraisers such as open houses, community events, golf tournaments, and auction galas. • Tracked grants, generated reports, secured in-kind items, executed campaign mailings, and researched potential funders and donors.• Program support of recreational, educational, & social activities for at-risk youth ages 6-13.

• Executed reports, proposals, and contracts and acted as a liaison with affiliates.• Assisted in the creation of advertising/marketing campaigns resulting in increase in sales. • Arranged travel accommodations and managed production schedules for photo/film shoots.

• Managed a street team to execute grass root promotions and developed recruiting initiatives. • Assisted in the coordination of meet & greets, showcases, festivals, and booth set-ups.• Created artists’ press kits for mass media outlets to generate nationwide press coverage.