Supporting a Contract and Commercial Management company in its day-to-day I supported the company providing ad-hoc administrative activities including managing client accounts, invoicing and following up payment, arranging travel and accommodation, and providing high level support on a wide variety of Contracts ranging from water and waste water treatment facilities, energy-from-waste plants and renewable energy projects including offshore wind farm. Typically, such support activities required the profiling of Daily Progress Reports, interrogation of expense ledgers or simple take off’s, preparation of presentation materials supporting the sales activities of a CCM Consulting Practice.

Providing back office support and administration in the execution of day-to-day Facilities Management for a multitude of HMPP Prisons as part of a Facilities Management Framework Agreement with Her Majesties Prisons and Probation Services, governed under strict public scrutiny and extensive corporate governance, this role has required a high level of Security Clearance and strict adherence to Government governance. Primary functions require the liaising with the Clients Prison Managers, and Carillion’s Site Works Department Managers in order to establish principle scope of works, anticipate and formulate budgets, raise purchase orders and following up with the execution of minor works, receiving and drafting daily reports, timesheet management, right through to works close out and invoicing operating in a strict high security environment. The role also sees the management of suppliers under the Framework who are required to liaise and coordinate extensively within the prison environment to ensure all site operations are ran smoothly and done in a timely manner complying with HMPP and Corporate QHSE standards. Due to the nature of the potential works, this role requires the liaising with a whole range of Contractors within the supply chain ranging from Tier 1 to Tier 3 as well as responding to immediate Client requirements.As the Employer is a large Facilities Management, Outsourcing and Construction company, often day-to-day activities can see myself having to support other departments on other projects so a high level of adaptability is required to adapt to the varying needs of the Projects / Contracts.

(Part Time) Supporting a Contract and Commercial Management company in its day-to-day I supported the company providing ad-hoc administrative activities including managing client accounts, invoicing and following up payment, arranging travel and accommodation, and providing high level support on a wide variety of Contracts ranging from water and waste water treatment facilities, energy-from-waste plants and renewable energy projects including offshore wind farm. Typically, such support activities required the profiling of Daily Progress Reports, interrogation of expense ledgers or simple take off’s, preparation of presentation materials supporting the sales activities of a CCM Consulting Practice.

Working for one of the United Kingdom’s largest provider of private transportation, this role saw myself managing both private and corporate transportation requirements. Over time the role evolved from taking calls from members of the public, to managing corporate travel contracts, resolving complaints and coordinating with a team of over 200 private contract drivers.

Working with a team of 21 Resort Property Agents, this role required acting as an agent for and on behalf of property owners over many multiples of vacation properties in the popular holiday destination of Florida. During rental periods, this also required me to liaison with the customers ensuring that both my clients and the customer’s interests were achieved. As an agent this role also required the collation of rentals, ensuring typical property utility accounts were up to date and ensuring relevant insurances were maintained. During non-rented periods general maintenance and upkeep of the vacation homes was required. As an extension to the holiday home services, we also acted as holiday agents, arranging tickets, bookings, excursions for our guests and generally being a single point of contact.

Business Developer/Property Manager, Endless Summer Vacations, Kissimmee, Florida (June 2004 – April 2006) Managing a portfolio of 64 properties, this role required me to be the principal point of contact for vacation home owners, representing the property owners as an agent managing and maintaining vacation properties, ensuring all property utilities bills were up to date, all payments to and from the clients and customers were maintained and the compilation of holiday home property information packs. Early investigative works on potential properties conducting H&S checks on the properties & ensuring maintenance of the properties were kept sufficiently up to date and satisfactory for customer letting.

Managing a portfolio of hotel resorts, this role saw me focus more on the customer services and resort representative. My client list included all of the major hotels in the Walt Disney Resort area, Lake Buena Vista and other major hotel providers. This role also required me to develop a working relationship with the two major airports in the region Sanford and Orlando International Airport, as in the first instance I would welcome our guests at the airport but also provide additional services such as arrange hotels and assist with car hire. As the holiday representative, I prided myself on being the single point contact for my customer’s requests. I would arrange bookings for all the major attractions & excursions. Often, I would work with our customers and potential customers acting as a planner or a personal assistant. This role required me to be available to our customers 24/7 and often saw me resolving some highly unusual customer’s issues.

Working at the forefront of this company, I would be customer facing. Identifying the needs and expectations and identifying suitable vacation homes to meet their requirements. This role would also require the tailoring of my customer’s holiday expectations. I would arrange transportation, excursions, restaurant bookings, shows, tickets for events, etc and generally provide a one stop solution for our customers’ needs. Acting as a property agent and working with a portfolio of properties, I would liaise with the property owners directly ensuring the properties were fit for habitation & all utilities and local service fees were met. This role saw me develop my account management skills where working with our accounting team I would manage, receive, process and track payments and ensure payments were made to the owner’s accounts and the respective utility companies.

Property Management administration assistant gradually evolving into a Property Manager. This was my first professional role which initially saw me exercising front of house duties, reception and secretarial duties. As time went by my role evolved to include a portfolio of properties to manage.