Jennifer Marshall Email & Phone Number

Columbus, Ohio Area

• Led strategic planning and built consensus for a singular focus on the Power of Work which leverages our expertise and will expand our capabilities to meet community needs in Central Ohio • Aligned $22M mission services portfolio to address both current and future needs of persons served (2,000+ annually) and ensure long term financial sustainability • Reorganized Adult Day Services to successfully integrate 140 individuals into community-based services while also promoting internal talent, creating a career ladder and solidifying a 15% margin• Implemented a new role that provided a 10X financial return collecting $500K of at-risk Medicaid revenue• Gained consensus on an Operating Framework (Economic Engine, Social Enterprise and Mission Services) which resulted in breakdown of siloes, increased internal alignment, clear targets for business units and created a platform for internal dialogue and priority setting

Columbus, Ohio Area

• Built on proven ability to create and foster a culture committed to achieving OUTCOMES and EXCELLENCE to develop an enterprise-wide ($50M) Workforce Development model that equips community members and 1,100 Goodwill employees to move towards prosperity • Doubled percent of promotions filled with internal candidates from 24% to %50 for last three years• Facilitated significant changes in our health insurance plan design resulting in better coverage for employees, a modern plan design and annual savings of $250,000+ for each of the last three years• Developed internal Human Resource capabilities to support effective recruitment, employee selection, onboarding, performance management and training to drive employee engagement and retention

Columbus, Ohio Area

• Quickly realigned pricing models and reorganized resources to increase profitability and move from a ($500k) operating deficit to a break-even or better impact model built for growth• Increased participant earnings by building a person-centered, sector driven Workforce Development Service delivery model designed to increase wages and economic mobility• Diversified revenues to include GII, the Department of Labor, Franklin County Department of Job and Family Services and City of Columbus and expansion of fee for service model

Columbus, Ohio Area

• Led and managed operations and all agency programming including mission achievement, personnel, information technology, facilities and resource development• Recognized as the Organization of the Year by the Central Ohio Workforce Investment Corporation for “a commitment to high quality services, high quality outcomes, collaboration and partnership.”• Direct and oversee operations of $3.5 million organizational budget and all agency programming. • Committed to continuous improvement and achieving positive outcomes. JFS supports people in the two most important areas of their lives: home and work.

• Increased operating budget from $500k to $2.2 million while increasing # of people served, job placement rates, participant earnings and taxes paid into the community• Recognized as a workforce development leader for high quality, outcome driven mission programming as a United Way of Central Ohio “Celebration of Excellence Award Winner” and a recipient of the Better Business Bureau “Integrity Award”

• Created organizational infrastructure to support a 250% increase in employee base• Fostered high levels of employee engagement to achieve positive results, recognized by our employees with Best Place to Work in Central Ohio and Psychologically Healthy Workplace Awards

• Assisted college freshman to identify their interests, skills, values, expertise and beliefs about work to connect their academic pursuits with their career aspirations.