Jennifer Lopez Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Manage the end-to-end process of launching new products on the website across the company's largest growing beauty category, ensuring seamless integration and timely execution• Collaborate with web developers to implement technical enhancements to improve site performance• Coordinate with creative, marketing, and CRM teams to develop visually appealing marketing and promotional materials that showcase featured products effectively and drive brand awareness• Enhance customer experience by optimizing landing pages & navigation across assortment of +3k products• Conduct regular competitor analysis to stay ahead of industry trends and analyze consumer behavior insights to optimize site layout, leading to improved user engagement and retention rates• Streamline internal processes by creating more efficient workflows for content management systems

Seattle, Washington, United States

• Managed portfolio of 3 brands within top Apparel Selling Partner, totaling over $350MM annual gross sales; offering tailored strategic guidance to achieve GMS growth goals and KPIs across advertising, promotions, catalog & inventory management• Secured Top Deal placement for vendor across high velocity events (Prime Day, Fall Prime Exclusive Event, Thanksgiving) generating over $10MM in 2022, (+95% YoY growth) by negotiating exclusive selection and optimizing product detail pages for a seamless customer experience• Established strong cross-functional relationships across Seller Support, Advertising, Merchandising, Sales to offer highest level of service to Selling Partners• Team Leader managing assortment defects across all Amazon Fashion vendors and conducted call-outs in weekly business reviews, generating 120% improvement against 2022 & 2023 goals• Trained and mentored junior team members, fostering a collaborative work environment that encouraged continuous learning and skill development

Athens, Georgia Area

- Used extensive knowledge from brand management, customer service, and public relations to create an authentic brand vision and mission statement to engage with diverse audience- Design and develop seasonal collections of 30+ jewelry pieces by collectively hearing feedback from customers and keeping up with current fashion trends- Manage social media platforms and Shopify website to interact with customers and create cohesive message across sales channels- Analyze sales performance and consumer behavior through Shopify data analytics and Instagram interaction reports to build best marketing tactics

Los Angeles, California, United States

Responsibilities:- Engaging website shoppers and guide them towards making a purchase through our sales funnel- Enhancing customers' overall shopping experience by creating and maintaining overall site presentation and supporting customers with questions- Set up and maintaining overall site presentation through Shopify to ensure homepage and high-traffic pages look visually appealing and are aligned with marketing activities- Developing weekly data analytics dashboards and sales funnel performance by product- Managing email subscription list and creating email campaigns around product updates and review requests

Dublin, Georgia, United States

- Consulted one on one with customers to support a personal selling experience business model- Drove team revenue by bringing in $6000 in sales per day during peak selling seasons- Answered questions about store policies and concerns to support positive customer experiences- Built customer relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up existing customers to ensure satisfaction- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue

Dublin, Georgia

- Functioned as backup in areas of sales, support, and services- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs- Utilized bilingual skills to help other sales associates close sales with Spanish-speaking customers whenever needed

Bachelor Of Science - Bs, Fashion Merchandising

Activities and Societies: Hispanic Student Association, Latinos Invested in the Students of Tomorrow, Student Merchandising Association

Bachelor Of Science - Bs, Fashion Merchandising, 3.61

Activities and Societies: Hispanic Student Association Student Merchandising Association LISTO Mentor Program