Jennifer Rood Email & Phone Number

East Lansing, Michigan, United States

Remote

Sandy, Utah, United States

Provide loan payoff information; Prepare and send lien releases; Help customers understand interest rates; Process loan extensions and modifications; Assist customers with vehicle registration specific documentation; Liaise with other departments to provide excellent customer service in English and Spanish.

Greater Salt Lake City Area

Prepared, verified, and sent contracts and utility specific documents; analyzed project costs and made adjustments to final contracts from the initial sale (to final design); participated in focus groups and worked with trainers to improve the department's process guide (content & structure); participated in weekly team meetings to discuss production and.

Orem, Utah

Assisted students with any/every step of the writing processKnowledge of APA, MLA, and ChicagoOrganized & facilitated workshopsCRLA Certification

Orem, Utah

Sandy, Utah

Edited training manuals & client reportsResearched genealogy databasesTranscribed original & historical records

Provo, Utah Area

Processed online ordersCommunicated with customers via email, phones, and chat in Spanish and EnglishUtilized Google Drive and Google Docs

Orem, Utah

Answered inbound calls, quoted dental benefits for CIGNA Dental Insurance, worked with reviewers to resolve issues regarding insurance claims, navigated several computer systems to research correct benefit information, provided excellent customer service.

Tampa/St. Petersburg, Florida Area

Kept a tight schedule, set appointments, organized and participated in service projects, was responsible for the training and well-being of up to twelve other volunteers.

Orem, Utah

Supervised up to four tellers at a time, assisted tellers when needed, processed transactions, balanced cash drawer, and promoted additional services offered by the credit union.

Saint George, Utah

Greeted and welcomed guests, took in HOA dues, answered phones, recorded and delivered concerns/complaints/comments of guests and reported directly to the Assistant Manager.

Saint George, Utah

Worked in the Student Services Center as an on call tutor, assisted students with writing, editing, and other English assignments.

Bachelor Of Arts - Ba, English, Writing Studies, Senior

Activities and Societies: Conference on Writing for Social Change - Marketing Committee Member -- Produced digital signage & (print).

Associate Of Arts (A.A.), English Language And Literature, General