Jennifer Santos, Shrm-Cp, Phr Email & Phone Number

Tallahassee, Fl, Us

Responsible for facilitating daily operations, problem-solving coverage issues, orientation, education, qualifying events, open enrollment and more of both Section 125 cafeteria plan and ancillary group benefit programs for corporate and its 80 subsidiaries spanning 26 states. Benefit liaison to Human Resource Representatives at the subsidiary locations. Researching new benefit programs, organize RFP submissions, contract negotiations and providing suggestions for improvements. Monthly invoice reconciliation, quarterly audits of benefit-eligible colleagues, ARRA tax reporting, 5500 filing. Manage three direct reports.

Implement and monitor day-to-day operations and annual open enrollment of the group benefit programs (group medical, dental, vision, disability, life insurance, flexible spending plan, legal plan, critical illness, cancer insurance). Assist in researching new benefit programs and provide suggestions for improvements. Responsible for facilitating the defined benefit plan which can include colleague/retiree meetings, performing pension calculations, departmental liaison with Finance and pension plan consultants. Responsible for facilitating all state, federal and company leave programs including FMLA, Personal Leaves, Military Leaves and Education Leaves.

Interviewed and hired individuals in various capacities ranging from food service and clerical to certified and licensed professionals. Attended job fairs and arranged open houses throughout the year.

Facilitated third party administrator program for the State of Florida's deferred compensation program (457). Prepared weekly and monthly business and workflow reports utilizing spreadsheets and graphs. Maintained and facilitated all office needs such as monitoring and ordering supplies, maintenance of office machinery and their service contracts and review and process of all invoices.

relocated; location is now closed; Shared interviewing responsibilities with Human Resources Manager. Assisted with employee relations issues and guided managerial staff in proper conduct and procedures. Provided guidance and instruction to the Human Resources Assistant. Initiated and renewed work visas for new and current employees. Liaison for 45 regional employees. Maintained the organizational charts. Processed paperwork regarding policies, procedures, new hires, benefits, worker's compensation, disability, 401(k) and terminations as well as paperwork regarding performance appraisals and salary increases. Facilitated the temporary employee program. Instructor for PRA Policies and Procedures Overview, Benefits Enrollment Overview and Time Utility (timekeeper). Assisted in coordination of the annual benefits open enrollment. Coordinated the training sessions provided by Corporate Staff Development. Maintained the Human Resources Information System (Lawson).