Jennifer Schirmer Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Served as a Manager for HORNE's Learning and Development team. Managed a team that worked with internal and external clients to create and execute learning and development solutions that meet their needs, align with business goals and surpass expectations. Also worked with clients to clarify their needs implement solutions based on input and direction from stakeholders by incorporating different ways to Deliver with Care.

Orlando, Florida, United States

Orlando, Florida

In her role as a facilitator, Jennifer is responsible for drawing on her leadership experience, business knowledge and Disney Institute insights to understand client objectives and better align learning solutions. She facilitates delivery of business programs individually and as a team and is a subject matter expert for Disney Leadership tasked with training new leaders/facilitators on concepts and content.Prior to joining Disney Institute, she worked as a housekeeping and custodial training manager at Disney’s Contemporary Resort, where she supported the training and on-boarding for all new housekeeping and custodial cast members. She also worked as a lodging delivery training manager at Disney’s Coronado Springs Resort and Disney’s Animal Kingdom Lodge, where she led the Coordinators of Training team.Additionally at Disney, Jennifer has worked as a Four Keys Basics, Disney’s standards for delivering service, facilitator and guest service manager at Disney’s Coronado Springs, where she helped with the rollout of MyMagic+.As the trusted, authoritative voice on the Disney approach to customer experience, Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement. Unique to Disney Institute is the opportunity to go behind the scenes in a “living laboratory” to observe firsthand how Disney methodologies are operationalized and how they can be adapted and applied to any work environment.

Disney'S Contemporary Resort And Bay Lake Tower

Supporting the Training and On-boarding for all hourly and salaried roles in the Housekeeping and Custodial Lines of Business. Partnering with the Housekeeping and Custodial Coordinator of Training as well as the Labor and Training Integration Manager to ensure all new Cast Members are scheduled and trained properly to perform their roles. Support the roll out of new processing updates and partner with the Leadership teams to report on progress and training results. Partnering with Leadership to designate new talent and on-board new trainers in all roles. Consult with the General Manager and work with Director of Housekeeping and Assistant Executive Housekeeping Leader on training best practices for hourly cast as well as developmental opportunities for salaried leaders. Incorporating the Four Keys Basics into all training so that the Housekeeping and Custodial Cast Members deliver great guest service in every interaction.

Disney'S Animal Kingdom Lodge, Coronado Springs, Hilton Head,Vero Beach Resorts

Supporting Training and On-boarding for Front Office, Housekeeping, Custodial and Recreation Lines of Business as well as Food and Beverage and Merchandise Lines of Business at Hilton Head and Vero Beach. Lead a team of coordinators of training to ensure all new Cast Members are scheduled and trained properly to perform their roles. Support the roll out of multiple updates in all areas and partner with the Leadership teams to report on progress and training results. Partnering with Leadership to designate new talent and on-board new trainers and facilitators for local Resorts. Consulting with General Managers as well as Area Leaders and Proprietors on training best practices for both hourly and salaried Cast Members. Facilitating new Disney Trainer Class to teach new trainers how to welcome our new Cast by using the values first used by Walt Disney as well as the Four Keys Basics.

Resort Recreation, Spas And Fitness Centers

Supporting all Training for the Recreation Line of Business including Spas and Fitness Centers across the Walt Disney World Property. Ensuring all areas have the tools they need to successfully train all Cast Members to deliver great guest service focusing on the Four Keys Basics. Implenting new procedures and guidelines to all areas to maintain consistent and accurate on-boarding and regulatory training.

Orlando, Florida Area

Supporting all Aquatics roles onboarding and training at Mickey's Retreat. Including all Lifeguard, Lake Patrol, Childrens Activities classes as well as all recertification classes to maintain all Jeff Ellis Management standards to carry a license to perform all aquatic roles.

To deliver a variety of classes as well as consult and develop content supporting the Four Keys Basics across property such as:Consultant on Basics in Action for DTD Merchandise team on the new Co-Op opened in June 2014Travel to Hilton Head to deliver 5 Four Key Basics classes onsite to new castDesigned format for Global MyMagic+ Basics Boosters focusing on operations cast member roles in theme parksDesigned format and guide for the Global Front Desk Operation, Basics Booster focusing on Guest ServiceOn-boarding new facilitators in January 2014Consultant work for Downtown Disney Parking Team- Basics in Action focus on the Four KeysPartnered with team to make edits to Guest Service Recovery for Leaders class and updating presentation and scriptPartnered with team for Basics in Action preparation of 2014 Food & Wine FestivalFacilitate 4 Keys Basics, Basics On Sales Floor, Cast Serving Cast Workforce Management and Guest Service Recovery for Leaders classes for all hourly/salaried cast

Disney'S Coronado Springs Resort

My Magic+ Champion for Front Office & Bell Services; facilitate and teach all leaders/castRoom Inventory Manager Back UpChampion for Visi Online facilitated fellow leaders and cast on new key systemTraining Liaison for Bell Services and Front Desk castResort Champion for Lilo Roll-out December 2010, Facilitate Info Sessions to all FD castResponsibilities: Front Desk; Training Liaison, FSA team, Back Office, Lobby Concierge, Third Shift.Bell Services; Training Liaison, Schedules, Bell Service Groups, Global Bell Service Contact

Disney'S Pop Century Resort

Resort Champion for Lilo Project, Facilitate Information sessions to all FD castRedesigned and Facilitated a two hour classroom program (Incredible Disney Guest Service)Training Liaison for Front Office, scheduled monthly meetings with current trainersLeading responsibilities included: Schedules, Training, Cast Recognition, FSA and Back Office Teams, Internal Control Rolled out Rooms Ready process in our back office Assisted in the design of a new operations area in our back office

Disney'S Yacht And Beachclub And Beachclub Villas Resort

Front Desk Advisor, Back Office Rooms Support, Front Desk CashierTrainer in all roles listed aboveFacilitator for The Incredibles Class at Disney’s Yacht and Beach Club ResortSafety in Motion Facilitator

Englewood, Florida

Orlando, Florida

Magic Kingdom FantasylandMerchandise Cashier and on job trainer

Waverly, Iowa

Trained new cashiers on computer system and with daily transactionsCashier, verified account balances, money orders, travelers checksHandled many large cash deposits and withdrawals

Strawberry Point, Iowa