- Managed a team of employees responsible for the day-to-day task work required to maintain hundreds of various sized SaaS working relationships; examples include manual data entry, actioning exceptions, pulling data and reports and creating presentations.- Responsible for onboarding tasks from the organization and clients, optimizing those tasks, creating all process documentation, arranging the work schedule to accommodate the new tasks and finally training the team and off-boarding the task.- Liaised with multiple departments to oversee the incorporation and successful completion of these tasks, including, but not limited to: finance, risk and compliance, human resources, operations success, sales and the contact centre.- Worked alongside the training department to create and deliver training programs on our Core system (SaaS system) as well as various other training requirements for the team.- Created presentations for multiple groups within the organization (example training documents, business reviews, team meetings, etc.).- Responsible for all administrative work for the team including creating job postings, interviewing candidates, onboarding new staff, vacation planning and approvals, setting goals for my team members, conducting quarterly reviews.

- Oversaw the relationship with 3 vastly different SaaS clients with multiple brands and programs, representing over 500,000 rebate, SPIFF and STA claims per year.- Accountable for ensuring each client’s program objectives were met while simultaneously the programs were streamlined and efficient for our organization.- Managed all day-to-day program requirements for the client along with providing operational best practice guidance to the customer.- Handled any client escalations quickly and effectively.- Created operational and finance based reporting showing program effectiveness and to call out any potential areas for improvement as they arose.- Conducted meetings with internal and external stakeholders, involving agenda creation, minute taking and constant follow ups of open items.- Maintained pro-active dialogue with internal divisions to fulfill service commitments to our clientele.- Developed and delivered client training on our Core SaaS system and programs as needed.

- Managed the client relationship on forecasting and reporting SaaS projects for large pharmaceutical clients.- Worked alongside people managers to manage calendars and schedule all staff, ensuring the timely completion of projects.- Conducted multiple meetings with clients per day, which include agenda creation, meeting minute distribution and follow up of items discussed.- Handled any client concerns in a timely manner.- Reviewed all project hours weekly to ensure compliance with budgeted hours, and took steps to correct areas that may be moving out of scope.- Worked directly with the clients to create meaningful and impactful training programs for their employees on the i2e system (SaaS system).- Consistently managed tight timelines and competing priorities.- As the only female manager was required to attend and participate in all HR meetings for female employees, including recruiting, interviewing, disciplinary action and terminations.

- Responsible for the day to day management of the office as well as visualization management.Office Management- Responsible for answering the phone, delivering messages throughout the organization and finding/confirming back up coverage when in meetings or out of the building.- Scheduled meetings for the C-level executives as well as other managers throughout the organization.- Took inventory of the office supplies and replenished them as required.- Sorted the mail and accepted deliveries.Reporting Management- Managed a team of 8 employees to create and deliver all visualizations (PPT reports and web and mobile scorecards) for the pharmaceutical industry.- Accountable for achieving overall company objectives including accuracy of data, interesting presentation, retention of clients, profitability of projects and timeliness.- Created and assisted in the delivery of RFP presentations for multi-million-dollar potential clients.- Utilized Microsoft Office products extensively; particularly PowerPoint and Excel.