Jennifer Y. Lui Email & Phone Number

Washington, Dc, Us

Falls Church, Virginia, Us

•Advancing Value-Based Care (VBC) by leading the third largest Northern Virginia Clinically Integrated Network (CIN)• Lead system integration across ambulatory services, care management, quality, pharmacy, finance, data, analytics, and external payor partners•Responsible for CIN strategic planning, program development, clinical and operational oversight •Responsible for multi-million dollars budgets and consistently meet budget revenue/loss ratios•Develop and implement operational strategies aligned with the organization's goals and objectives. Collaborate with executives to define short and long-term operational plans. •Analyze existing processes and workflows to identify areas for improvement. Implement changes to achieve KPI target, streamline operations, reduce costs, and enhance efficiency while maintaining quality patient care

Chapel Hill, North Carolina, Us

•Responsible for strategic planning, program development, clinical and operational oversight of ambulatory and virtual behavioral health, care management, nutritional and optometry services •Responsible for multi-million dollars budget development and consistently meet budget revenue/loss ratios •Expand billing revenue by leveraging new CPT billing codes and develop new care delivery model: 40% growth in behavioral health program; 70% growth in virtual billing in two service lines •Diabetes Self-Management Education (DSME) was successful recognized by American Diabetes Association (ADA) •Lead and participate in executive level system committees related to high quality, low cost health care, value care contracting, and internal and external provider relationships

Chapel Hill, North Carolina, Us

•Expanded and strengthened complex/transition/embedded case management (nurse case manager, social worker), mental health counseling (social worker), nutrition (registered dietician/certified diabetes educator) and optometry (optometrist) services •Responsible for multi-million dollars budget development and consistently meeting budget •Epic superuser; led the development of EPIC care management documentation •Grew and evaluated department productivity, quality of programs and processes by developed and monitored day to day activities, reports, analytics, policies, procedures and budgets •Developed new programs utilizing continuous process improvement model •Chartered UNC One Talk Toastmasters Club and because first Club President

Chapel Hill, North Carolina, Us

•Deployed for Covid19 response •Launched the Covid19 virtual respiratory assessment center (provider, nursing and social worker) within 36 hours •Pivotal to expand virtual care services throughout the UNC healthcare system •Prevented staff layoff and supported system wide budget recovery by successfully adding virtual billable services

Oakland, California, Us

•Designed and implemented Palliative Care Program for Accountable Care Organization (ACO) health system partners •Provided subject matter expertise on Advance Care Planning and Palliative Care to internal and external health system partners •Transformed implementation framework using LEAN principles into scalable operation •Provided strategic alignment and integration across programs in support of overall organizational administrative efficiency in complex healthcare environment •Evaluated, negotiated and approved external vendor contracts to ensure high quality service is delivered

Us

•Launched the new proactive outreach case management model (including nurse, social worker, pharmacist, medical assistant) in 2016 using Change Acceleration Process (CAP) principles. Continue to provide strategic leadership and oversight resulting 2017 projected savings of $2.5 million•Revised EPIC documentation process/platform using LEAN methodologies; improving documentation time by 60% •Implemented EPIC scheduling system which improved timeliness of case management activities and improved patient satisfaction •Subject matter expert on Advance Care Planning; Represented Providence Health & Services at the Institute of Healthcare Improvement (IHI) Age Friendly Health System National Initiative•Strengthened and led expansion of electronic Physician Order of Life Sustaining Treatment (ePOLST) EPIC function to all regions thru persistent advocacy, continuous participation at the region, system Palliative Care steering committees

Us

•Expanded and strengthened clinical case manager outpatient program under the new Comprehensive Primary Care Initiative reimbursement model •Provided supervision to population- based case management to patients who have complex medical and psychosocial needs. The goals are to maximize outpatient adherence and reduce avoidable hospital readmission and emergency department visits•Worked collaboratively with Patient Centered Medical Home (PCMH) interdisciplinary team and key stakeholders (including executives, physician leaders, directors and managers, health plans and the community) to identify patient needs and coordinate access to age appropriate resources to maximize patient independence•Subject matter expert on Advance Care Planning and electronic Physician Order of Life Sustaining Treatment (ePOLST)

Us

•Provided population-based case management to patients who have complex medical and psychosocial needs. The goals are to maximize outpatient adherence and reduce avoidable hospital readmission and emergency department visits •Worked collaboratively with Patient Centered Medical Home (PCMH) interdisciplinary team, patients/families, community partners to identify patient needs and coordinate access to age appropriate resources to maximize patient independence •Assisted manager with hiring, orientation and training process •Managed and promoted the appropriate use of the Electronic POLST program in Oregon •Acted as liaison between Oregon POLST registry and Providence Oregon region

•Provided comprehensive psychosocial assessments on inpatient geriatric psychiatry unit patients •Formulated individualized treatment plans alongside with multidisciplinary team to target patient needs and promote independence of the patient and family •Coordinated care for geriatric patients including involuntary hospitalization, reporting of abuse, community placement, palliative/hospice consultation and safe home dispositions •Provided short team counseling to family via family care conference and monthly Alzheimer’s Association caregiver support group •Supervised on call staff member and provided evaluation on their job performance •Assisted with hiring, orientation and training process

Master Of Social Work - Msw, Social Work

Bachelor Of Arts - Ba, Psychology