Pro Bono Management Consulting

Led a team and multiple partners, implementing a company-wide five to seven year strategy to further evangelize "Customer and Employee Obsession."Brand Champion Program Lead: -Oversaw strategy and execution of a nominated coalition of corporate change leaders who spanned the organization to evangelize Customer and Employee Obsession through ongoing presentations and workshops, delivered by internal and external partners: Brought discussions related to BIPOC, brand love, measurement and insights, etc. for them to share and take action on with their teams. Partnered with senior leadership and Forrester International to design and facilitate a capstone/ graduation, incorporating celebration, acknowledgment of efforts, assessment of progress and learning.Customer Obsessed Thinking 101 Project Lead: -Led a cross-functional project team to co-create a Human-Centered Design immersive learning experience and began incorporating feedback to determine a plan to roll enterprise-wide. Enterprise Customer and Employee Obsession Training and Communications Partner: -Collaborated across corporate and field leadership to create and deliver ongoing training and communications support, including Live from the Customer Office, Best Buy Brief, Holiday Leadership Meeting, Uplift, Customer Portal and other platforms, reaching thousands. Co-created and co-facilitated monthly/ bi-monthly workshops with multiple business units, aligning their work to Customer Obsession, impacting hundreds with invitations to return for ongoing learning and support.Customer Office Inclusion and Diversity Steering Committee: Served as Communication Sub-Committee member and Women’s ERG member.

Led the overall design, development and execution of Business Integration, Organizational Change Management activities pertaining to enterprise transformation at CHS, a Fortune 100 farmer owned co-op. Outstanding delivery on three key bodies of work: Transformation Leader: -Began as an expert, individual contributor and then built a team of four to deliver on transformation in four major areas: Finance, Enterprise Information Management, Sourcing and SAP: S/4HAHA and SuccessFactors. Additional: HR transformation and Product transformation.-Recognized by our CHS President/ Chief Executive Officer and our SVP, Enterprise Strategy and Chief Information Officer for my thought leadership contributions in creating the CHS strategy aligned to our purpose and values.OCM Lead for SAP Implementation:-Worked with my "two in a box" SAP expert of 18 years to strategize on S/4HANA and SuccessFactors (19 countries/9 languages) with staggered go-live dates.-Performed critical activities to ensure success: Partnered with business and functional areas throughout Activate phases; leveraged governance body (change coalition) for decision making; conducted ongoing stakeholder identification, assessment and action planning to support desired behaviors; created and executed on a comprehensive communication plan; conducted change impact identification, analysis and solutioning support; conducted and actioned on readiness and go-live surveys; collaborated with training on reinforcement and sustainment post go-live leveraging super-users.Enterprise OCM Capability Lead:-Strategized and executed on an RFP process in record time to acquire an outside vendor and built out a formal change methodology for the 11,000 employees.-Executed on my five year plan to support a change mindset, skillset and toolset: Successfully certified 69 change practitioners cross-enterprise. Within the 69, also certified 10 trainers all to ensure future growth capabilities.

Focused on the strategy, creation, communication, delivery and coaching of the "Idea Buildr" program aimed at exploring healthcare ideas over a 12-week sprint: Incorporates HCD and Lean Startup. Audience spanned the enterprise. Goal: Business alignment and funding.-Also supported early innovation exploration for external organizations (for profit and non-profit).-Culture Ambassador, Innovation Advocate, Relationship Builder and Change Maker.

Consulted on organizational effectiveness. Also created and facilitated learning and development in-person and virtually across the enterprise. Curriculum offerings were focused on business optimization, innovation and change management.-Originally brought on to support Lean Startup within the IRD “Garage” and externally (Thrivent Financial, US Bank, Sealed Air and more). The 50-person team focused on quickly creating, testing, learning and iterating on ideas to bring to market.-Co-created a comprehensive innovation program, “Innovation Engine,” delivering training, tools, resources and coaching across domestic and global teams with a focus on Lean methodology. -Led Organizational Change Management: Supported readiness, engagement, communication and training as our division transitioned from a traditional, hierarchical structure to a more flat model. -IRD Employee Engagement Committee Member, Innovation Advocate and Cultural Ambassador: Supported our UnitedHealth Group values with a focus on taking action. -Partnered with enterprise business leaders and teams to create short- and long-term business strategies: IRD Solutions Team-Ongoing product/service idea pipeline development; Optum Enabling Services-3 year strategy; Consumer Solutions Group-3 year strategy; UHGBrasil-Hemsley Challenge Winners-Idea development.Awards/ Recognition: Human-Centered Designer: One of ten from across Minnesota nominated to facilitate a three-day session aimed at transforming the child welfare system in partnership with a total of 100, including designers, IDEO and Alia (see link).

Organizational Change Management Lead: Responsible for Merchandise Vendor (6000+) change strategy for the new merchandising business intelligence technology replacing a 20 year-old system. -Incorporated human-centered design methodologies into defining and iterating on strategy.-Partnered with business, IT, support and training teams to create and lead in-person/ virtual meetings and training across the globe. -Ensured change readiness through improved collaboration, communication, engagement and understanding of change.Awards/Recognition: Cross-Team Collaboration Award; Target Organizational Change Management Network Member

Co-Founder, Leap!: Co-founded and led a Target Corporation grass roots innovation network (1000+). -Created, facilitated and coached human-centered design tools. Improved skills in empathy centered interviewing and observing, uncovering consumer needs, developing personas, brainstorming, rapid prototyping, testing, iterating and strategizing. -Created, participated, coached and facilitated boot camps, focused on uncovering new opportunities for incremental growth, transformation or creation of business, resulting in increased revenue: Back to School; Candy; Home Office; Holiday; Community Giving; Baby; Apparel and Home. -Consultant: Target, Optum, Brave New Workshop, Minnesota Children’s Museum.-2014 Net Impact Conference Breakout Facilitator: Led collaboration between the Brave New Workshop, Net Impact social entrepreneurs and Best Buy. Facilitated a series of design thinking exercises to enhance the Brave New Workshop’s relationship with the community.Awards/ Recognition: Leap! Design Thinking Core Leader Recognition 2010-2015 at Target Corporation

Organizational Change Management Co-Lead: Responsible for internal Product Design and Development, Sourcing, Global PD&D and Merchandise Vendor (2500+) strategy for the new product life cycle management system: FlexPLM. -Conducted ongoing process impact/ time studies and pulse surveys, resulting in improved understanding of client needs. -Grew domestic and international client engagement through daily online and in-person meetings/coaching sessions, phone conferences and email communication and training.-Built global recognition program for 150 leaders who exhibited strong change leadership and engagement, resulting in improved job satisfaction. -Approach was recognized as an example of a successful change strategy integration and used as a model for future technology rollouts.Awards/ Recognition: Director Award for Outstanding Achievement in the Merchandising Pyramid, 2014: FlexPLM; SVP Award for Outstanding Achievement in the Merchandising Pyramid, 2013: FlexPLM; 2013 Innovation Leader Recognition: Leap! Core Leadership Team

Manager: Led team of three internal, high performing consultants, supporting learning and development for 500 across Apparel and Accessories and Home/Hardlines VP and below. -A Year of Innovation PD&D Home/Hardlines-Project Lead: Partnered with Home/Hardlines, VP and team (200+) to grow design thinking skills. Recruited nationally known design talent to speak at events. -Target Innovation Series Project Lead: Taught design thinking exercises to Target individual contributors and leaders, equipping them with the basics to take skills back and incorporate into their work. Used these sessions to improve Leap! framework and tools.-PD&D Development Consultant and Facilitator: Delivered a comprehensive, yearly, PD&D Leadership Development Program and Creative Leader Conference for 150+ which improved leadership capabilities and readiness for promotion.-PD&D Onboarding Project Lead: Transformed new hire experience, resulting in time savings and improved engagement. -New Leader Series Enterprise Project Lead: Enhanced existing learning group program and grew participation by hundreds. Also consulted on Target India implementation. -PD&D Executive Coach: Supported a steady pool of domestic and international leaders from China and India requesting one-on-one coaching to help define and improve their personal leadership styles. -PD&D Presenting to Persuade Project Lead: Created design presentation training and met needs of designers with measurable, improved skills.Awards/ Recognition: Promotion: Consultant to Manager (after five months); Enterprise Talent Development Captain; New Leader Series OE Award; Leadership Status Rollout Captain; PD&D Leadership Committee, Creative Council and OE Roadmap Project Member

Supported learning and development for total Product Design and Development team.-Project Co-Lead, New Leader Series: Created program and facilitated learning groups for new leaders (75+) in Product Design and Development, Marketing and Target.com. Improved confidence and leadership capabilities aligned with enterprise talent management model. -Leadership Committee Member: Collaborated with team to create a framework for quarterly leadership coaching sessions impacting 150+. Successfully integrated divisional and enterprise leadership expectations, and improved engagement among creative leaders. Consulted with other Target teams on launching their own integrated programs. -Consultant/ Facilitator, Design Tools: Design Thinking tool kit for Product Design and Development, then total Target. -Co-Creator and Facilitator, Collaboratory: Supported Organizational Effectiveness project cross-collaboration within a peer-to-peer, experimental environment.-Consultant, Innovation Technology: Rolled out Brain Bank, an innovation/ collaboration tool.Awards/ Recognition: Leadership Expectations Enterprise Talent Management Model Rollout Captain; Organizational Effectiveness Award for Creation of New Leader Series; Enterprise New Leader Training Reinvention and Innovation Series/ Seek, Build, Scale: Project Member

Supported Target Financial Services learning and development, plus project work.-Project Lead, Talent Development Training: Partnered with senior leaders and leveraged the enterprise talent management framework to create and facilitate talent management sessions for Target Financial Services, Product Design team.-Project Co-Lead, Mentor Training: Created and facilitated ongoing mentoring workshops (500+ impacted).-Consultant: Collaborated with team to reinvent Target Store Scorecard Performance Program and maximized analytics use for store and headquarters planning.-Project Lead, Leadership Learning Groups: Created and facilitated program for all new and experienced leaders (70+). Improved collaboration and engagement.-Project Lead: Supported first roll out of Product Design work transitioned to Bangalore, resulting in time savings and increased revenue.Awards/ Recognition: Target Financial Services Product Design Champion Award: Talent Management

Trainer: Created and facilitated new hire, incumbent and leadership development classes.-Compliance Training Project Lead: Created and rolled out internal Target and Federal government compliance training for exempt, non-exempt and board members (2000+). Met internal and external banking regulations.-Training Reinvention Project Member: Conducted multiple training reinventions for call center employees and leaders, resulting in shortened time to proficiency and improved engagement. Awards/ Recognition: Target Financial Services Volunteer Council Member

Trainer: Supported Collections new hire, incumbent and leadership development classes. Grew technical and soft skills.Awards/ Recognition: TFS Volunteer Council Lead OE: Volunteer event at the Minnesota State Fair, "Little Farm Hands” exhibit for 60+ team members

-Children's clothing designed and manufactured locally. -Customers in Europe and U.S boutiques/ department stores, including Nordstrom.-Featured in Chicago, IL Coyote Walk, New York International Kids' Fashion Show and Victoria magazine.Recognition: Innovative sourcing, manufacturing, merchandising and marketing start-up strategies

-Responsible for general and enrichment curriculum. Believed in access to enrichment for every student interested.-Developed book publishing center for grades 1-3. Students wrote, illustrated and self-published their own books throughout a school year. Books were then housed in our school library and available for check out to all students and community. Result was improved language arts skills and confidence.-Incorporated design thinking into curriculum and grew children's ability to problem solve.-Tutor and Private instructor: Reading and art.Recognition: Cluster Teacher (for gifted and talented students); Reading Council; WINGS Council (identified gifted and talented students); Curriculum Reviewer