Jen Cox Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, Us

Built foundational talent management strategy, programs, and processes for a hybrid global workforce of 500+, including the design and rollout of a new performance management system, career development approach, and talent review process. - Led executive stakeholder alignment sessions, guided operations team on Workday configuration, built and delivered department-level change management, communications and training, resulting in 85%+ adoption across four quarterly performance cycles - Facilitated talent review discussions for director+ roles; analyzed data to assess health of talent pools and address critical gaps and opportunities - Designed and piloted career development approach, highlighting cross-functional career journeys by role and level mapped to skills and experience requirements; received strongly positive feedback, with 95% in favor of implementation across the company

Austin, Texas, Us

Promoted to department lead within six months. Led team of four to design and deliver onboarding, skill building and career development for SDR, Inside Sales, Field Sales, and Client Success teams during an extreme high-growth phase.- Conducted a comprehensive current state analysis and led a team to reimagine onboarding and ongoing development for multiple, fast-paced sales teams- Redesigned and launched a three-month, develop-in-place talent accelerator program to transition SDRs to Inside Sales professionals; 100% retention rate for program participants- Streamlined sales onboarding from 8-6 weeks and reduced instructor-led training hours by 15% by launching a mentoring and shadowing program for new hires - Created and launched a leader-led Client Success certification program to quickly orient and ramp new CSMs; 35 CSMs certified in 6 months; curated program with existing content and custom assessments

Austin, Texas, Us

Led global program operations for 500+ sellers, 150,000 customers, and hundreds of global partners. - Led LMS migration project with limited resources during a major, public breach event; preserved access to all critical content with minimal downtime for internal users- Implemented and managed two Learning Management Systems (Success Factors and Litmos) to differentiate internal from external users and improve the end-user experience- Led regular reporting on certifications, accreditations and program completion to internal leadership using custom metrics and templates

Austin, Texas, Us

Led a team of three to create the company’s first sales enablement program for multiple sales teams, including onboarding, ongoing education, certification, and career development for a company of 2500+. Helped build and lead premier, custom leadership development solutions as the senior member of L&D team. Promoted to lead in 2015.- Led the design and delivery of ‘Ready to Sell,’ a comprehensive 90-day onboarding program for inside sales professionals; reduced sales manager workload and year 1 attrition, saving more than $1 million- Brought in the first external partner to deliver comprehensive sales methodology and skills training, with 70% completion globally across multiple sales roles and levels in 2 years- Designed first-touch demo certifications for sellers, initial rollout yielded 300 certs over six months- Created SolarWinds Sales Expert (SSE) Accreditation for partners; expanded to employees; ~1500 badge holders- Built a scalable, two-week Global Onboarding program for renewals sales team, with leader-led and on-demand modules, shadowing, and task-based labs to on-board 100+ new reps; consistent, positive survey sentiment- Created a practical and actionable job leveling guide for sales leadership to support career development- Designed and facilitated key modules for flagship people leader program, with consistently high participant feedback- Introduced and led Insights Discovery teambuilding workshops, with adoption across all major departments

Managed Sales Enablement Operations team, including hiring, onboarding and developing team.- Executed vendor-led Sales Effectiveness program for 500+ people to increase their global effectiveness; saved 25% delivery costs via innovative train-the-trainer program.- Led team to design multiple key elements of annual Global Sales & Marketing Summit; 30-point improvement in attendee’s ability to articulate corporate strategy.

- Partnered with key stakeholders to create centralized sales enablement training plans, priorities, and operating processes across a global $6B company.- End-to-end management of instructor-led and self-paced training modules for an extensive audience of 10,000+, catering to direct and partner sales teams.

Houston, Texas, Us

Multiple progressive roles in Global Sales Enablement.- Oversaw 10 unique 2-week global first line leaders, training ~150 sales and pre-sales leaders across 3 continents supported by 45 coaches. Dedicated ~2400 hours planning, preparing, and executing including leading design and/or facilitation of multiple modules including Insights Personal Effectiveness- Led Insights Discovery workshops to ~800 BMC leaders, teams, and individuals in sales, marketing, and G&A- Served as lead to help design, implement, administer, deliver, and operate as many as 7 separate and distinct quarterly sales training programs for up to 1,000 participants, both online and in global field location