• Selected to lead a project that reduced department expenses by $2M; collaborated with stakeholders to determine needs and wants, planned assessments with third-party vendors to determine suitable alternative solutions to current toolset, worked with vendors to negotiate lower terms, and oversaw implementation to new infrastructure provider.• Implemented a software asset management dashboard with email notification of upcoming renewals that helps prevent unnecessary spending. • Identified KPIs for the team and created a dashboard along with automated reports for real-time insight into our day-to-day operations.• Identified common problems and worked with team members to find ways to prevent them from happening again. This freed us up to focus on other high priority work.• Worked with team members to automate approximately 25% of daily work. This freed up the team to take on new work and increase the productivity, efficiency, and accuracy of our department.

• Worked with third-party vendors to negotiate terms in order to renew contracts and reduce tech debt.• Assisted other teams in locating information, resolving customer complaints, and ensuring that the proper teams received the needed documentation and software patches. This included working with the professional services team, customer support team, and the customer success team.

• Created and managed a MySQL database that kept track of all inventory and customer orders• Crafted all social media posts and campaigns increasing customer engagement and loyalty• Achieved and maintained a five-star rating throughout the life of the business by providing excellent customer service

• Successfully managed a group of 75 personnel, ensuring that all deadlines were met and teams were created based upon skills and availability.• Audited flight crew training manual to ensure that the information available was current and correct which subsequently increased the testing scores of all flight crew members.