• Member Advisor duties include:o Advising members and potential members on the coverage they have and/or need for their RV. o Selling packages that fit the need of each member. o Resolving complaints about coverage and service received.

• Content Creator duties include:o Create and update training and reference documents in Sharepoint. o Create and update training videos using Camtasia.o Training phone agents on newly-deployed training and updates.

• Front End Agent for duties include:o Assist Auto and RV members in securing roadside service and technical assistance. o Educate members on coverage and answer any related questions.

• Supported merchants by taking and making calls concerning possible fraud to their business through credit card transactions.• Monitored each account for possible fraud and investigated transactions that look suspicious.• Educated merchants on the latest fraud trends with their type of business and how to avoid fraud.• Verified account information with bank to ensure card user was actually the card holder.• Verified card holders had authorized transaction and understood the timeline for completion of job or delivery of merchandise.• Consistently took most incoming and made most outgoing calls with shortest duration in Risk dept.

• Supervised front office and clinic staff.• Greeted patients and provided instruction regarding forms, insurance and visit expectations.• Coordinated patient billing and ensured appropriate charges for services rendered.• Scheduled patients and coordinated referrals and medical records with other physician’s office staff.• Collected payment from patient for services, scheduled surgeries and follow-up appointments.• Coordinated inventory, ordering, maintenance and distribution of all supplies and equipment.• Balanced all incoming payments and cash drawer at the end of the day and made bank deposits.• Generated daily schedule and financial reports.• Conducted staff meetings to recognize team members and address opportunities for improvement.• Responsible for 90 day and yearly staff reviews and performance improvement plan implementation.• Managed staff scheduling and payroll, including paid time off coordination.• Coordinated employee engagement events, often involving meals and prizes or gifts.• Worked closely with physicians to maintain balanced patient schedule for optimal clinic flow.• Closely monitored waiting area and optical showroom for inventory loss prevention and coordinated restitution with perpetrators. • Worked with charitable organizations to educate population concerning their vision and how to take advantage of available services to gain their best vision possible.• Developed and implemented protective and preventative measures mitigating the impact of COVID-19 on our clinic and community.

• Supervised front office and clinic staff.• Greeted patients and provided instruction regarding forms, insurance and visit expectations.• Coordinated patient billing and ensured appropriate charges for any services rendered.• Scheduled patients and coordinated referrals and medical records with other physician’s office staff.• Collected payment from patient for services rendered and scheduled follow-up appointments.• Handled the inventory, ordering and distribution of all supplies for the office and breakroom.• Balanced all incoming payments and cash drawer at the end of the day.• Generated daily schedule and financial reports.• Conducted daily staff meetings to recognize team members and address opportunities for improvement.• Attended peer interviews for area practices and submitted recommendations.

• Communicated with customers and technicians to establish and maintain phone services/equipment.• Coordinated with vendors to ensure lowest prices, highest quality, and expedited delivery.• Recorded and activated voicemail messages and prompts connecting patients with the correct office.• Maintained certificates of insurance to ensure compliance with all vendors, contractors, and tenants.• Assisted with maintenance of contractor contracts.• Maintained human resources and insurance information on employees, as needed.

• Managed paperwork and data entry to allow the Director and Managers to make rounds.• Created auditing tools/charts and managed data for all four adult ICUs and two step down units.• Compiled Critical Care Dashboard in Excel and created meeting presentation in PowerPoint.• Maintained and ordered office equipment and supplies.• Created, modified, and maintained unit signage for specific patient care needs.• Managed all special projects delegated by Directors and Managers.• Prepared committee and staff meeting materials, took minutes, and arranged for catering.• Input Record Response Team data into the Midas database.• Performed double duty for the Medical Staff Office as needed.• Participated in the following committees: Results Based Leadership Institute, CAUTI Prevention, Medication Safety, Code Blue, Sepsis, Restraint, and Alarm Management.

• Coordinated appointments for Vascular Lab, Valve Clinic, and Noninvasive Cardiology.• Reconciled charges for EKGs, Echos, Stress Echos, TEEs, and patient supplies in financial reports.

• Managed patient charts, data entry, phones, and patient call lights.• Greeted and directed visitors.• Paged doctors and entered doctor’s orders.• Followed up on procedures with other departments.• Managed office supply ordering and equipment maintenance.• Relayed vital information and supplies during codes.

• Received patient meal orders by phone and processed according to specific dietary guidelines.• Visited ICUs to assist patients with making dietary selections in person.• Generated reports to support and improve daily FNS departmental operations.• Followed up with patients who skipped a meal to prevent any missed opportunities for nutrition.• Coordinated with other departments to ensure nutrition needed for patient tests is readily available.• Ensured patient satisfaction through continuous communication with kitchen and room service staff.