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Design-driven CX professional with extensive background in product development, web & UX design, and project management. Leads the Customer Experience Management division for the Chief Administrative Officer of the House of Representatives. Service Design for House customers includes product evolution, user interface design, and modernization of customer touchpoints and processes. Collaborates with House leadership across Congresses on a wide variety of projects and strategies.
Office Of The Chief Administrative Officer, U.S. House Of Representatives
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Director, Cao Customer ExperienceOffice Of The Chief Administrative Officer, U.S. House Of Representatives 2019 - PresentWashington Dc-Baltimore AreaDirector of Customer and User Experience (CX/UX) working for the Customer Experience Center (CEC), a division of the Chief Administrator's Office (CAO) which serves the U.S. House of Representatives. Responsible for developing the Customer Experience roadmap, vision, and implementation strategy in support of the Strategic Goals of the CAO.Responsible for UX standards, improvement plan, and creation of governance process for all of the CAO's online services.
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Manager, Web Products & ServicesOffice Of The Chief Administrative Officer, U.S. House Of Representatives 2016 - 2019Washington Dc-Baltimore Area
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Manager, User Experience DesignOffice Of The Chief Administrative Officer, U.S. House Of Representatives 2007 - 2016 -
Senior Web/Ux DeveloperOffice Of The Chief Administrative Officer, U.S. House Of Representatives 1998 - 2007Washington D.C. Metro Area -
Senior Programmer Analyst (Internet Services Administrator)House Information Resources, U.S. House Of Representatives 1996 - 1998Washington D.C. Metro Area -
Data Entry Clerk - Office Of Representative Greg GanskeOffice Of Representative Greg Ganske Mar 1996 - Mar 1997Washington D.C. Metro Area
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Staff Assistant - Committee On House Administration, House Information SystemsCommittee On House Administration, House Information Systems, U.S. House Of Representatives 1993 - 1996Washington D.C. Metro Area
Jennifer Maas Skills
Jennifer Maas Education Details
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Pennsylvania State University-Main CampusAnthropology & Archaeology -
Innovation Strategy -
Center For Excellence In Public Leadership
Frequently Asked Questions about Jennifer Maas
What company does Jennifer Maas work for?
Jennifer Maas works for Office Of The Chief Administrative Officer, U.s. House Of Representatives
What is Jennifer Maas's role at the current company?
Jennifer Maas's current role is UX Zealot.
What is Jennifer Maas's email address?
Jennifer Maas's email address is je****@****use.gov
What is Jennifer Maas's direct phone number?
Jennifer Maas's direct phone number is +120222*****
What schools did Jennifer Maas attend?
Jennifer Maas attended Pennsylvania State University-Main Campus, Cornell University, The George Washington University.
What skills is Jennifer Maas known for?
Jennifer Maas has skills like Drupal, Web Design, User Experience, Management, Social Media, Program Management, Strategic Communications, Graphic Design, Research, System Administration, Cms, Adobe Creative Suite.
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Jennifer Maas
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