Jennifer Mac Email & Phone Number

Served as the liaison between the law school and its parent organization. Assisted in the daily management of Intel base desktop computer systems. Troubleshot and solved PC hardware and software problems for Windows XP, Windows Vista, Windows 7 and Windows 8. UpgradedWindows XP to Windows 7 using Altiris and finished the project before dead line.• Provided technical support and training for MSOffice products, including Word, Excel, and PowerPoint, as well as Outlook. • Backed-up computer data and upgraded antivirus software.• Created user accounts, as well as utilizing Altiris to fix user problems.• Guided students on how to connect to the school’s wireless networks.• Installed and configured Deepfreeze software for workstations.• Set up Remote Access and Cisco (VPN).• Participated in weekly conference calls with parent organization.

Assisted in daily management of Intel base desktop computer systems. Troubleshot and solved PC hardware and software problems for Windows 98, Windows NT 4.0, Windows 2000, and Windows XP. • Created intranet web site for desktop support group using FrontPage, HTML, Macromedia, and Dreamweaver, as well as maintaining and updating the website. • Setup Microsoft network servers for Windows 2008.• Project-upgrade Windows NT and 98 to Windows 2000.• Set up Remote Access using AT&T and Cisco (VPN).• Awarded Associate Recognition Q1 2000.• Awarded Desktop Exceeded Customer Services 2000.

Universal City, Ca

Technical support and training in Word Perfect, Microsoft Excel, Lotus 1-2-3, and Harvard Graphics to users. Operating systems: IBM4341 DOS/VSE, VAX 11/785, HP3000/68, HP3000/70, HP3000/Micro GX and PSP 11/70.• Developed and maintained database for company’s 10-year Budget Forecast using Rbase.• Setup and maintained database and application software including, accounting, purchasing and marketing research.• Setup PC/workstations including hardware and software.• Negotiated with vendors for purchasing computer equipment.

Associate'S Degree, Computer Science

Diploma, General Studies