Jennifer Mccabe Email & Phone Number

London, England, United Kingdom

►Flagship art’otel site reporting to the VP Operations UK►164 rooms; two destination restaurants, roof top infinity pool with bar, spa and meeting and events operations►HMA responsibility reporting to Cedar Management►Pre-Opening Project Manager►Art’otel brand design and development►Collaboration with Michelin starred chef Henrique Sa Pessoa for Joia bar & restaurant►Full budgeting and P&L accountability►Spearheaded building project from construction to opening; managing various internal and external stakeholders►Recruited and onboarded senior management team using existing contacts as well as new talent►Stakeholder management and facilitation between owner, brand team and management company►Developed and implemented strategic timeline for phased launch of hotel operations►Moved the hotel form a 4* to 5* rating through relentless focus on standards, training and building a culture of success►Maintained a GRI of 92%, trip advisor improvement of over 500 places►Ongoing coaching and development of senior team to achieve departmental and PDP objectives►Built key relationships with entertainment clients for filming, live events, press junkets►Implemented an annual programme of in house events to drive demand and revenue►Recruited and mentored the yearly intake of Graduates and ensured a timely progression through their learning plan ►Consistently achieved 95-100% on brand standard scores through focussing on driving standards and team engagement►Achieved 5 star EHO rating on each visit by delivering Health and Safety strategy throughout each department►Personally awarded Brit List Top 25 Hoteliers of 2023►Winner - Best Global Hotel under 200 rooms - International Hotel & Property Awards 2023►Express Editors Choice Award 2023►Featured in around 100 Gold tier pieces of coverage in 2023 including, Times, Forbes, GQ, NY Times, Independent

London, England, United Kingdom

►Reporting to the VP Operations UK, leading a hotel with 118 rooms; Bar, Restaurant and Meeting and Events operations►Full strategic oversight for repositioning of brand into lifestyle, luxury business and leisure market ►Design and implement COVID-19 adaptation strategy; reassuring guests, creating sales opportunities and consolidating profit►Primary role in completion of £14m renovation project focussing on maximising potential revenue and guest experience►International Women's Day panel member for the Baker Street Quarter BID►Winner of the Best Heritage Hotel - Luxury Hotel Awards►Winner of the Best Restaurant of the Year - Hinton Magazine

London, United Kingdom

►Reporting to the Operations Director, leading a hotel with 52 rooms, and 115 employees►Full budgeting and P&L accountability ►50/50 revenue split between Rooms and Food and Beverage comprising of Cocktail Bar, 80 cover restaurant, 3 Events rooms, Drawing Room, Library and Cinema►Driving sales and repeat business by becoming the “Face” of the hotel; building relationships with customers, and leading from the front to create a “home from home” environment for all guests►Lead a team of HOD’s and Deputies to ensure the consistent focus and delivery of Firmdale’s Five Star values and standards throughout each department ►Produce weekly, periodic and annual reports to the Owners and Board of Directors on sales, profits, budgets, marketing, operations, maintenance, Human Resources, market research and forthcoming strategies to enhance performance in each area►Design and implementation of strategies on sales driving, marketing and cost control to deliver sales and profit budgets►Strong man-plan, team engagement and succession planning strategies including recruitment and retention, reward and recognition, coaching and mentoring, personal development planning and apprenticeship recruitment►Deliver unequivocal standards of Health and Safety across all departments to exceed EHO audit expectations►Create a comfortable and confidential environment for VIP guests, meeting all their personal and specific requirements►Plan, organise and host client and agent entertaining events throughout the calendar year to develop new and existing relationships

London, United Kingdom

►Reporting to the Operations Director with 44 bedrooms and leading a team of 60 staff►Full P&L and budgeting accountability ►Produce weekly, periodic and annual reports to the Owners and Board of Directors on sales, profits, budgets, marketing, operations, maintenance, Human Resources, market research and forthcoming strategies to enhance performance in each area►Develop strong man plan and engagement as a result of the coaching and support of HOD’s through their development plans to achieve succession within the company and creating opportunities for others to develop their careers►Strong focus on cost controls and efficiencies throughout the hotel without compromising standards or service►Review of the Hotel Operating Procedures to ensure delivery of Firmdale’s Five Star values and standards throughout the hotel►Deliver unequivocal standards of Health and Safety throughout each department of the hotel ►Build network within local businesses to increase awareness and promotion from supporters and ultimately drive sales

London, United Kingdom

► Reporting to the General Manager and assisting in all matters of the day to day operations►Assisted General Manager in P&L Reviews and Budget planning►Full responsibility for all aspects of Health and Safety and Training within each department of the hotel►Supporting the HOD’s in ensuring the consistent focus and delivery of Firmdale standards and quality control ►Lead the delivery of Team Engagement strategy throughout the hotel focussing on reward and recognition and team development►Build relationships with all guests to encourage repeat custom and ensure each requirement is met

► Reporting to the Hotel Manager and company Operations Director ►Responsible for the HOD’s on a day to day basis to ensure the smooth operation of the hotel whilst on shift►Ensuring the consistent focus and delivery of Firmdale standards and quality control throughout each department ►Deliver unequivocal standards of Health and Safety across all departments through daily checks and training►Support the delivery of client entertaining events and develop relationships with guests to encourage repeat custom►Drive team engagement strategy across the hotel through organising Staff Week’s and identify those for reward and recognition

Edinburgh, United Kingdom

►Reporting to the Owner and Chief Operating Officer with sales of £800k per annum and leading a team of 15►Produce weekly, periodic and annual reports on revenues, budgets, profits, team turnover, maintenance and competition►Establish venue as the premier destination within Edinburgh’s luxury boutique hotel market►Design, write and Implement all Standard Operating Procedures within the hotel and ensure delivery of 5 star standards►Build relationships with neighbouring businesses and 3rd party booking agents to promote hotel and drive sales ►Establish strong man plan through focus on personal development plans, team engagement and training ►Identify and acquire new revenue streams through competitor review, sales and marketing strategies, and market trends analysis