Jennifer Mckenna Vogen Email & Phone Number

San Francisco, California, Us

Lead and manage a health and wellbeing portfolio consisting of 26 products available to 2.1 million members generating over $24M revenue annually. Lead a team of up to 16 high performers. Establish and drive strategy through product portfolio and direct P&L responsibility. • Created growth strategy for commercial market fully and self-insured product portfolio resulting in YOY revenue growth from $16M to $24M while maintaining strong operating income.• Implemented best of class capabilities through product development, vendor analysis, and strong negotiation resulting in growing revenue and increasing operating income.• Team realignment resulting in 33% decrease in expenses and 45% increase in successful products managed.• Managed product performance by holding vendors accountable through contract compliance and service level agreements. • Designed member experience journeys in conjunction with Sales, Marketing and Consumer Digital teams increasing member engagement with a well-being product from .5% to over 6% in 12-months.• Create positive client relationships and increase sales opportunities by managing and delivering on client expectations. • Collaborate across the organization resulting in aligning mission and vision into actionable strategic tactics.

Eagan, Mn, Us

Managed diverse team of individuals supporting health and wellbeing products. Created standardized processes, defined key success metrics, and established collaborative team environment. Increased team focus from operations to include sales support, product development, vendor management and financial management.• Managed vendors through clear expectations and strong negotiations. Created value through re-negotiation of multi-million-dollar service contracts resulting in a 3% expense reduction year over year. • Created metrics to monitor success and create quantifiable means to track, trend, and evaluate product performance.• Ensured efficient and effective resource allocation decreasing need for manual processes and increase staff capacity.• Managed Commercial, Medicare, and Medicaid health and wellbeing products meeting national quality standards and driving member engagement.

Eagan, Mn, Us

Facilitated organizational wide project management initiatives. • Executed strategies within budget, timeline, and key deliverables including utilization management initiatives, program development, network initiatives, and customer service processes. • Developed and implemented project plans for business restructures, process improvements, and new products resulting in 100% satisfaction scores from key stakeholders.• Created business case justification gaining internal alignment and ensuring initiatives delivered upon expectations.

Us

Facilitated health plan operations within Managed Behavioral Health Organization (MBHO).• Facilitated business operations of large MBHO resulting in positive relationship between health plan, providers, and MBHO.• Designed and implemented processes and systems for large customer service and outpatient clinic system.• Collaborated with senior leadership to gather and execute best practices in local market.

Minneapolis, Mn, Us

Design and execute marketing strategy for behavioral health provider system. • Increased referrals to behavioral health programs by establishing marketing strategy for inpatient, outpatient, and intermediary levels of behavioral health care services including 13 clinics, 5 hospitals, and 1 residential treatment program.• Promoted behavioral health treatment capabilities throughout provider community through collateral development, conference participation, and community events creating awareness and establishing industry leadership.• Implemented educational conferences creating strong provider community relationships.

Minneapolis, Mn, Us

Ma, Organizational Management

Ba, Organizational Management And Communications