Jennifer Caggiula Email & Phone Number

Experienced People Leader and forward-thinking Operational Strategist with a demonstrated history of success leading multi-dimensional teams in Banking, Retail, Pharma and Telco industries. Customer Experience Management Executive. With over 15 years of experience in finding cost effective solutions for customers seeking a holistic, Omnichannel experience for their customer base, I work with Fortune 1000 companies on how best to link employee engagement to customer engagement. With expertise in the Canadian market and abroad,(both BtoB and BtoC), I help the world's leading brands design and implement contact center customer experience initiatives, designed to reduce operational costs, improve process efficiencies, and more fully integrate operations, contact centers and digital/mobile technologies. The outcome has been improved cross-generational customer satisfaction scores and retention levels. My areas of specialty include recruitment, vendor management, corporate communications, business planning and execution, organizational development, progression planning, reward and recognition, forecasting and business development.

Listed skills include Outsourcing, Business Development, Leadership, Strategy, and 44 others.