Principal Support Analyst (November 2007 – July 2019)Key liaison with high level management to utilize technology and provide troubleshooting and problem solving related to the use of software and new technology to accomplish goals.• Created SharePoint Farm for ease of transmitting contracts, data and communications to external clients and vendors. • Creation of intranet sites utilizing diverse applications for collaboration between strategic business units.• Created collaboration communities for team, department, and projects where interaction is dynamic and interactive for seamless integration with MS office products.Senior Support Analyst (June 2006 – November 2007)Served as Administrator for internal and external business information including Corporate website, Corporate Intranet site, collaboration portal and document content management (LiveLink).• Created and administered streaming server for e-learning and marketing department, providing learning opportunities across the organization and a central repository for the corporate brand.• Created SharePoint Farm for ease of transmitting contracts, data and communications to external clients and vendors. Application Support Programmer (November 2004 – June 2006)Responsible for maintenance and updates to the Corporate Intranet. Tier II response to Help Desk tickets. • Created internal and external Customer Surveys to measure effectiveness of training, employee morale, areas of opportunity for improvement, and to collect the Voice of the Customer.• Created SharePoint sites for internal departments to facilitate cross department interactions