Jennifer Wood Email & Phone Number

Bellevue, Wa

Greater Seattle Area

Manage end to end localization process for all international AWS training materialsEffectively balance day to day project work with large scale departmental process improvementsExcellent track record for delivering high quality training materials on time, on budget- always strive to exceed stakeholder expectationsAssigned to problematic program and created order out of chaos:*Developed communication plan to keep stakeholders up to date*Implemented SmartSheet, a collaborative scheduling/finance tool, to provide instant access to up to date project status and cost tracking across all teams*Implemented process to track financial metrics for international sales and marketing stakeholders to assist with business decisions, then automated the process reducing monthly processing time from 5 hours to 5 minutes *Created and managed development of automated process to enable central location for localization process which reduced project management activities by 80%

Managed Services Solution For Amazon Cloud Drive

Designed, implemented and manage new, agile based localization process for Amazon Cloud Drive resulting in translation quality score increase from 55% to 99.98%

Create customized, end to end, fully managed localization solutions for clients such as Microsoft and AmazonDevelop and define all Localization Services product offeringsPartner with Sales and Marketing to develop strategies and define short and long term targets for all Localization productsDevelop and manage partnership with Localization Service Provider in order to offer clients low cost, turnkey localization solutionsAs a member of the adaQuest Leadership team, collaborate on the development of Company's goals and strategies, short and long term. Communicate expectations to Unit members and manage effectiveness to exceed yearly goal to increase total revenue by 50%, ultimately increasing yearly revenue by 100%Responsible for revenue, costs and gross margin for all programs within the Localization Services product linePrepare and submit reports to Operations VP, Finance and Executive teamsCollaborate on development of PMO, as well as Company’s Project Management Manual

Managed Services Solution For Microsoft On The Microsoft Hardware Team

Drove end-to-end localization process managing an internal team of Software Engineers, Print Specialists and Packaging Localization Project Managers, along with Prepress and Localization vendors to execute the localization of software and help components for PC and Macintosh OS’s, and packaging and printing documentation for international markets for all Microsoft Mice, Keyboards and Webcams produced from 2007-2012Developed and delivered weekly status reports, project schedule, and other project-related materials for team and executive-level consumptionManaged communication with stakeholders, internal teams, vendors, and resources Worked closely with product teams to ensure localizability of productsDefined scope, schedules, quotes, forecasts, and month-end invoicing for short and long term projectsAnalyzed and communicated project expectations, scope, and deadlines to team membersOperations responsibilities include:Maintained project documentation according to team standards and in accordance with PMI methodologyTracked change requests and analyze impact to project scope, cost, and scheduleEnsured projects met all quality standards through continuous monitoring of project lifecycleRan quarterly business reviews with internal and external teams to determine areas of improvementMaintained translation memory for Hardware group to ensure localization consistency across all components Refined standard procedures and workflows

Promoted from International Team to focus on more in depth US Game product development. Managed cross-functional product development teams and drove products from game concept handoff through game development, design, layout, QA, and production. Managed Starbuck’s exclusive products focusing on game play development and unique packaging to exceed partners’ expectations of time to market and quality Managed new, high-profile pre-school product line including game play development, industrial design, and prototypes. Line included cartoon dvd’s, books, puzzles, and games for exclusive Target launch.Assisted management team in researching enterprise project management software options and provided recommendations. Initiated transfer eprojects, worked with vendor to customize and accommodate company needs, and provided documentation and training for full roll out.

Managed cross-functional product development teams to localize US Games into 11 languages to produce products that were on brand, on time, and on budget.Managed 30+ concurrent products working with international product manager, editorial, design, QA, layout, and production to enhance productivity for all team members.Established processes and procedures where few previously existed. Created best operating procedures documentation and matrix to chart the process and every detail associated with milestones. Team members used visual charts to clearly understand their priorities. Implemented reporting procedures such as milestone closure forms, weekly status updates, and process to document planned vs. actuals which increased individual accountability, reduced meeting times by 75%, and positively engaged all team members in meeting schedules.Created a centrally located web page (Sharepoint) for all team resources- process documents, weekly reporting forms, communication, etc.

Standardized schedules across brands, maintained schedules, and negotiated solutions to ensure all products were delivered on time.Facilitated quarterly strategic calendar planning meetings which included 8 brand managers and team leaders for R & D, international, design, typesetting, and production. Focus was on resource allocation and release dates.Facilitated weekly spec change meeting ensuring documentation of changes and communication to all relevant teams.Lead on Enterprise software selection and implementation.

Managed the localization and layout of products working with both internal and external translators, proofreaders, technical editors, and typesetters delivering final products that met Wizards of the Coast/Hasbro, marketing and international standards, and that were appropriate for local markets.Instrumental in building a new Translation Center from the ground up. Established a 24+ person team to localize the company’s core brand into 8 languages, while ensuring that the highest quality standards were met.Executed implementation of translation memory software (SDLX) which resulted in a 25% reduction in translation costs and created ongoing, growing annuity of saved localization expense and cycle times.Developed, documented, and implemented an electronic review process across internal and international teams which resulted in an 80% reduction in proofing round cycle times and saved approximately $20K per year.Developed and maintained an error tracking database which resulted in the reduction of errors on card reprints. Additionally, set up a review process after product was released to conduct internal search for errors.

Managed all strategic and tactical aspects of the Pokémon League including league development, design, production, and planning. Logistical/marketing contact for mass market chains (i.e. Toys R Us, Borders, Waldenbooks, Zany Brainy, Books-A-Million) and European offices.Developed and delivered league implementation training plan and materials. Provided training and ongoing communication and support for new local and international partners and distributors in Europe, South America and Asia.Worked in conjunction with marketing to develop and implement marketing strategies, promotions, and increase awareness and recognition of the Pokémon League brand. Acknowledged with “Super Star” status for the impact the Pokémon League had on driving brand recognition and sales.

Bachelor Of Arts (B.A.), English Language And Literature, General

Certification