Jennifer Mcqueeney Email & Phone Number

Madison, WI

Responsible for creating an environment that fosters high level customer service, to include managing effective and efficient payroll and benefit services for our firms (Flad Architects, Affiliated Engineers, Inc., ACS, and Flad Development & Investment) to include design, implementation, administration, communication, support and education. Proactive.

Madison, Wisconsin Area

• Led overall development, leadership and direction of the Client Experience strategy with focus put on the proprietary client service platform used to serve clients. Development of key relationships with business.
• Oversaw utilization of proprietary service platform.
• Drove continued development of platform, receiving feedback from internal users and providing direction to the consultant.
• Partnered with Sales and Service teams to achieve the client service expected; planning, documenting and communicating the company’s value.
• Developed M3’s Client Experience strategy (Client Welcome, Client loyalty, Client exit strategy, Leadership visit process).
• Completed research focused on what “client experience” is to other organizations and built relationships with business partners to learn what they do within their own organizations.

Madison, Wisconsin Area

• Day-to-day management of the Employee Benefit Client Service team. Supported the team in their processes to deliver a sales and service experience focused on the clients' business. Ensured adherence to processes and.
• Built strong department throughout WI. Recruited and built teams in Waukesha, Green Bay and Wausau. Grew from 13 to 38 staff in eight years.
• Developed internal processes to audit work of account management staff, ensuring accuracy and proper completion of data with the agency management system.
• Established regular check-in schedule with staff to achieve an open environment where staff feel comfortable to share and listen to feedback.
• Developed strong internal relationships to achieve shared goals as well as external relationships with partners and vendors.
• Established governing committee to provide strategic direction and prioritization for department processes.

Madison, Wisconsin Area

Management, administration and communication of all benefit programs and payroll processing for the four companies made up of 900 employees in 11 states. Development of effective working relationships with HR staff at all companies to ensure expectations and goals were met. Responsibilities also included: staff recruitment, employee relations work, COBRA.

Madison, Wisconsin Area

Management, administration and communication of all benefit programs offered to employees (5,000 full time and 3,500 part time - in all states). This included renewal efforts, communication and enrollment processes. Managed a staff of five who worked by region to service employees, answering benefit questions and ensuring enrollment in appropriate plans..

Mba, Business Adminstration

Bs, Business Admin. - Human Resources