Jen Marsden Email and Phone Number

Sole Manager to have line management and operational responsibilities across Unum's Individual and Group Insurance portfolios. Recognised for developing and maintaining successful and mutually beneficial relationships across the wider organisation and with Intermediaries and Clients, I can make effective commercial decisions to help achieve strategic objectives and growth. Participant in the 'Emerging Leaders' programme. Main duties:* Manage individual and team performance to… Show more Sole Manager to have line management and operational responsibilities across Unum's Individual and Group Insurance portfolios. Recognised for developing and maintaining successful and mutually beneficial relationships across the wider organisation and with Intermediaries and Clients, I can make effective commercial decisions to help achieve strategic objectives and growth. Participant in the 'Emerging Leaders' programme. Main duties:* Manage individual and team performance to ensure capability and competence through identification of and addressing development needs.* Manage two large portfolios of business, prioritising conflicting demands to achieve sales and persistency targets, whilst maintaining profitability.* Input to and delivery of business plans that align to strategic aims and values.* Establish and maintain excellent customer relationships to ensure the delivery of successful, market leading customer service, supporting a customer service excellence culture.* Production of Management Information (MI) for Senior Leadership and Private Label Partners.* Review and assessment of MI to make portfolio and operational level decisions against performance measures and targets, making decisions which limit the organisation's exposure to risk.* Foster an environment of open communication, relationship building, collaboration and partnering.* Lead and drive continuous improvement initiatives and process and procedure simplification to enhance quality, customer service, business and cost effectiveness.* Engage with and effect successful collaborative relationships with colleagues across the business, to support service delivery inc. supporting Sales.* Lead through change.* Recruitment, selection, on-boarding and induction.* Resource planning, talent management and succession planning.* Budget management and activity based costing.* Site lead for business resilience, audit and compliance projects and risk management. Show less

Moved from Sunderland to Bristol in 2000 in order to take part in the set-up and development of the 'MORE TH>N' brand.Key Accountabilities:* Design and implementation of home insurance training course to approximately 50 staff.* Maintenance of training and competence levels records.* Identification and allocation of functional roles (e.g. HR, MI) to appropriate staff.* Home and motor insurance sales and servicing.* Home and motor insurance claims… Show more Moved from Sunderland to Bristol in 2000 in order to take part in the set-up and development of the 'MORE TH>N' brand.Key Accountabilities:* Design and implementation of home insurance training course to approximately 50 staff.* Maintenance of training and competence levels records.* Identification and allocation of functional roles (e.g. HR, MI) to appropriate staff.* Home and motor insurance sales and servicing.* Home and motor insurance claims notifications.* Sickness Absence Manager. Show less