Jennifer Monroy Email & Phone Number

California, United States

Pasadena, CA.

Directly responsible for product management of the digital banking products, digital channel strategy development, managing the execution and coordination of platform updates, new product and service rollout coordination, developing technical specifications for programming projects and product enhancements, tracking project performance and status.

Pasadena, CA.

Responsible for client relationship management, coordinating strategic account review meetings (to identify client priorities), uncovering sales opportunities, providing product updates, providing sales support by creating efficiencies in the sales cycle, enhancing product documentation, and facilitating product demonstrations. Managed all aspects of.

Pasadena, CA.

Responsible for client services coordination, managing service bureau projects, escalation management, and responding to server and database performance alerts. Established and maintained relationships with 15 service bureau clients, their vendors, and Core System, and managed all aspects of core operation for Symitar and Correlation core systems, special.

Primary resource for Home Banking product manager and managed daily operations for multiple product lines, each with its own suite of customer solutions. Managed large scale projects from development to deployment. Liaison between Web Developers/Engineers and QA staff.

Supervised and monitored 4 person department productivity including 500 to 1,000 daily emails, bill payment activity and internet banking projects.

Consumer loan product specialist that processed and funded 600 to 1,000 auto dealer loans (indirect lending) monthly and communicated loan decisions to members via phone and mail.

Provided specific, accurate and timely information to members regarding account information, credit union policies, procedures, savings and loan products and current Marketing promotions in a fast-paced, high-volume call center.