I currently support Global Customer Operations as a Senior CRM Solutions Developer starting with Oracle Service Cloud formerly known as RightNow then switching over to Microsoft Dynamics 365.During my time as a CRM Developer/Admin some of my work has included:• Building complex business workflows in Typescript / JavaScript in Microsoft Dynamics 365• Building workspaces/UI in multiple CRM systems• Using Agile and Classic waterfall programming methodologies• Using GIT… Show more I currently support Global Customer Operations as a Senior CRM Solutions Developer starting with Oracle Service Cloud formerly known as RightNow then switching over to Microsoft Dynamics 365.During my time as a CRM Developer/Admin some of my work has included:• Building complex business workflows in Typescript / JavaScript in Microsoft Dynamics 365• Building workspaces/UI in multiple CRM systems• Using Agile and Classic waterfall programming methodologies• Using GIT Repositories for version control of code• Cross functionality collaboration with Business Analysts and Project Managers• Salesforce (SFDC) integration experience building and troubleshooting support cross channel transfer mechanism between multiple CRMs• Supporting end users with CRM related questions - set up and management of users• Long term maintenance of CRM systems and process that have been in place for 8 plus years• Experience on enterprise migration projects – both payroll and CRM related• Vendor Management • Reporting Expertise in CRM - with a focus on operational support for leaders (I presented at the Oracle Conference on the topic of Reporting in 2017 in Las Vegas.) I also have experience with payroll systems - Workday and TimeForce II, including a very successful migration of a timekeeping process from one system to the other which resulted in significant saving to the business. Show less

• Primary focus is curating and caring for our content in the LinkedIn Help Center https://help.linkedin.com/• Provisioned new RigthNow accounts for new hires.• Built Custom Objects for Legal Claim process. • Help designed the standard text import process to improve scalability which allowed us to handle the increase in supported languages.• Built a custom macro to automate manual tasks.

• Provided first class customer support for the users of LinkedIn.

• Responsible for creating and reviewing reports using SiteCatalyst (Omniture), SpeechMiner (Utopy) and ClickFox.• Work directly with Product Mangers and provided data and insight on how our Contact Drivers would be impacted by product changes.

• Responsible for the creation and maintenance of text based models used for identifying violators of PayPal’s Acceptable Use Policy.• These models were maintained across multiple Languages. I worked directly with the translators to keep the models current and performing across all Languages. • Responsible for reporting on the performance of the text based detection models. (Oracle SQL/Unix/Crystal Reports)• I worked directly with the AUP Engineers to provide requirement… Show more • Responsible for the creation and maintenance of text based models used for identifying violators of PayPal’s Acceptable Use Policy.• These models were maintained across multiple Languages. I worked directly with the translators to keep the models current and performing across all Languages. • Responsible for reporting on the performance of the text based detection models. (Oracle SQL/Unix/Crystal Reports)• I worked directly with the AUP Engineers to provide requirement documentation and business analysis in regards to the predictive detection models. • I worked directly with Vendors who provided the web scraping detection models.• Macro design that improved AUP work flow efficiency. • Headed up the monthly improvement feedback meetings, collected insight and suggestions from the AUP Agents for ways to improve all detection models and over all Agent work flow.• Provided updates to Management and Senior Management on Agent feedback and model performance and improvements. Show less

• Responsible for identifying violators of the Acceptable Use Policy.

• Provided first class customer support for buyers and sellers in regards to the disputes. • Researched Seller Protection Policy claims