Jennifer Small Email & Phone Number

Vancouver, Wa, Us

United States

Formulates strategic growth plans for the region, fostering robust partnerships with community and charitable organizations.Collaborates with Member Experience leaders to strategically develop and implement Branch Operations.Developed and implemented Business Development strategies for all branch units, including sponsorships and volunteer opportunities with community partnersSuccessfully developed and implemented two new products that expanded access for the community… Show more Formulates strategic growth plans for the region, fostering robust partnerships with community and charitable organizations.Collaborates with Member Experience leaders to strategically develop and implement Branch Operations.Developed and implemented Business Development strategies for all branch units, including sponsorships and volunteer opportunities with community partnersSuccessfully developed and implemented two new products that expanded access for the community to be able to access affordable financial services. Show less

Vancouver, Washington

Lighthouse is a $12 million asset community credit union in Vancouver, WA whose mission is to help our members define and achieve financial success. A Community Development Financial Institution (CDFI), Lighthouse's focus is to serve the underserved populations of Washington.Some of Jennifer's accomplishments while at Lighthouse:Branch Expansion and Relocation:Orchestrated the successful build-out and relocation of Lighthouse Credit Union’s sole branch, along with establishing… Show more Lighthouse is a $12 million asset community credit union in Vancouver, WA whose mission is to help our members define and achieve financial success. A Community Development Financial Institution (CDFI), Lighthouse's focus is to serve the underserved populations of Washington.Some of Jennifer's accomplishments while at Lighthouse:Branch Expansion and Relocation:Orchestrated the successful build-out and relocation of Lighthouse Credit Union’s sole branch, along with establishing two new branch locations. These strategic moves were aligned with our mission to meet members where they are.Brand Transformation and Communication:Spearheaded the rollout of Lighthouse’s new brand identity. This encompassed logo development, design, and consistent messaging across internal and external channels.Led the development of a modern website design, ensuring seamless user experience and effective communication of our brand values.Digital Transformation and Member Services:Pioneered the implementation of a cutting-edge CORE system. This initiative not only supported our membership growth but also enhanced digital and self-serve options for our valued members.Inclusive Lending Solutions:Evaluated and revamped the ITIN lending program. By implementing thoughtful underwriting guidelines, we expanded affordable lending services to non-U.S. citizen members, fostering financial inclusion.Strategic Collaboration:Collaborated closely with the Board of Directors and the Supervisory Committee. Together, we successfully executed strategic initiatives that drove organizational growth and member satisfaction.Merger and Integration:Skillfully managed the legal and systems merger of Lighthouse Credit Union into Rivermark Credit Union. This seamless transition ensured the continuity of services for our members. Show less