Jennifer Tsang Email & Phone Number

• Oversee training of three new employees on company’s freight software system and current standard operation procedures needed to ensure efficient workflow • Enhance operational performance by developing Excel spreadsheets for trainees to track clients’ arriving shipments • Manage new shipment bookings from oversea office and write up new freight cost quotes to consignee, following company guidelines for cost and transit time

• Coordinated deliveries with network of over 10 trucking companies to pick up freight prior to demurrage occurring at ports resulting in $50,000 of savings• Utilized Microsoft Excel to create reports streamlining the shipment tracking process which decreased customer inquiries by 75% • Assisted and tracked over 200 ocean import shipments and notified the arrival status to customer’s logistics team daily • Reviewed statements from customs broker, trucker, port, etc and issued freight invoice to buyers cutting down processing time

• Responsible for following up on over 50 air import shipments daily and providing accurate information to client on delivery status• Saved the company $450 per shipment by negotiating with different truckers on door delivery and accessorial quotations• Upheld a strong and professional relationship with airline staff, thus able to decrease or waive storage fee on applicable shipments• Identified the root cause of lost shipments at the airline in order to avoid any claims against airlines or the company

• Under @xmysteryj, developed 10,000+ following within time of newly created account by consistently producing compelling material on a daily basis. • Created special themed content to attract viewers on topics such as fashion, styling and lifestyle.• Collaborated with brands such as Daniel Wellington, FASHIONNOVA, ZAFUL and VidaGlow.

• Implemented marketing strategies to promote trending merchandise items which resulted in a 24% increase in monthly sales• Introduced training resources to new hires in POS, product knowledge and customer service• Evaluated and managed sales associates performance by providing continuous feedback and coaching to improve individual and store results• Partnered with store manager to prepare weekly work schedules for and assigned tasks to 30+ employees

• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment• Assisted an average of 50 customers per day by responding to inquiries and locating products• Stocked, replenished, and organized inventory with accuracy and efficiency, completing tasks 15% quicker than other associates• Aided Chinese-speaking customers to their needs, increasing returning loyal clienteles by 30%• Signed up 40% of assisted customers for company membership reward cards

-Assisted in developing student-led after school tutoring program to teach under-privileged students. -Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.

-Operated a cash register for cash, check and credit card transactions.-Alerted customers to upcoming sales events and promotions. -Cleaned and organized the store, including the checkout desk and display.

-Assisted in opening and closing the store, including cash handling and deposits.-Handled customer complaints and maintained a positive shopping experience for all.

-Developed interesting course plans to meet academic, intellectual and social needs of students.-Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.

Bachelor Of Arts - Ba, Psychology

High School Diploma