In a newly created role to support the business with growth plans within the social care sector, the initial focus of the role was to take ownership of the recruitment process, provide effective line manager coaching and provide compliant advice and guidance on ongoing ER matters. Key Achievements;Supported growth of business through recruitment resulting in 50% increase in headcountActively managed ongoing ET case successful having claim reduced significantly pre court dateSet up and accessed fully funded NVQ as part of L&D planDuties include but are not limited to;Providing support and advice to managers on employer relations matters as well as leading on an open tribunal claimPolicy and procedure, writing and review to support evolving business need Producing standard, accessible and compliant HR letter templatesEnd to end recruitment process including pre employment complianceAssessing and establishing L&D requirements for ongoing development of the teamCompleting all associated documentation and letters through the employee lifecycle

Acting as Regional HR and Recruitment lead to the newly created Liverpool Services, acting as lead in the recruitment and selection of Care Home teams (circa. 80 positions) across two new build sites in the Liverpool area. Support and coordination of on boarding of care team through to Home commissioning.Supporting managers with all HR matters including but not limited to absence management, long term sickness, engagement, retention and ER issues.

Working as the lead HR Administrator, in addition to completing all employee lifecycle administration across the Group, provide support to Advisory Team with Employee Relations matters and HR projects. Key Achievements;Researched and collated historic data to produce Contract Matrix and Pay Agreement Reference documents to support NNC harmonisation negotiationsSupported identification and implementation of Pension Auto Enrolment, Pay Reviews and Pay Negotiations across the GroupDeveloped and implemented Armed Forces recruitment campaign and Work Attachment ProgrammeLed TUPE (in and out) administration and supported HR Advisor at TUPE meetings and acted as first point of contact for transferring employeesDuties include but are not limited to;Provide first line advice and support to Managers and Employees.Lead absence management process and reporting, supporting and coaching managers where needed and lauding with occupational health providers. Supported HR Managers with pay reviews for UK and International employeesProcessed benefits administration and provided relevant updates and data to payrollProvide support to Advisory with investigations, Absence Management and disciplinary by acting as notetaker and producing all relevant documentation.

At the time of joining SPX Flow the Shared Service Centre was in the process of transitioning into Global Business Service and growing the scope of HR Shared Services. Denmark, US, Canada, Hungary and Finland migrated into the Manchester office over the period I was with the team. In addition to maintaining standards within the existing population it required intensive training for the additional countries covering employment law and culture. Key Achievements;Appointed Service Delivery Coordinator to work with international colleagues and director to recognise areas of improvement, develop and implement improved processes Represent the HR as a member of the Employee Engagement Team, set up charity event for Company chosen charities and recruited support across the Manchester officeTrained and mentored new and junior members of the HR teamDuties across all countries within scope include;Producing all documentation - contracts, addendums, legal entity transfers etc.Maintaining HR records including SuccessFactors profiles.Provide administrative support for company flex benefits.Offer first line user support for SuccessFactors. Produce standard and ad hoc reports as required.Maintain compliance standards and support monthly audit testing.Contributor towards continuous improvement charter.

As recruitment coordinator I provide support to the internal recruitment team as well as advice and support to internal candidates and hiring managers.Duties include but are not limited to;- Designing and producing recruitment MI and activity trackers.- Liaising with agencies and hiring managers regarding candidates, interviews and offer process.- Conduct 1st line checks on all offers.- Ongoing maintenance and updating of recruitment and HR systems/records.- On boarding all contractors and temporary staff into the business, ensuring appropriate requirements are completed by hiring manager and completing all required paperwork with the candidate, including Health and Safety, as well as submitting candidate for Vetting. - Support the HR administrative team as required with producing New Starter documentation including contracts, induction packs and offer letters as well as submitting candidates for vetting through People Checking.- Raising and tracking of purchase orders and spend for recruitment costs.Whilst at TMG a new recruitment system (Northgate) has been built and rolled out, through this process I have helped with the development, testing and training of the system. I am also helping designing new reporting capabilities to build on current MI.

As part of the retail operations team I look after the Jacamo and Simply Be stores, acting as liaison between stores and other head office departments such as merchandising, facilities and marketing, in order to help manage and monitor store workloads. Regular duties include: - Producing and collating daily store ops update - Manage store teams holiday allowances and tracker - Co-ordinate travel and accommodation for new store training and opening team, this could be for up to 30 people from multiple locations. - Manage diaries for head of retail, stores and retail operations - Set up and minuet meetings on a weekly basis - Produce the stores newsletter including written content and design - Place stationary orders for stores and monitor against budget - Respond and resolve any escalated complaints and offer phone support for stores dealing with customer issues In addition to this I set up travel and training for all new management starters. Dealing directly with new employee, I provide them with all their travel and accommodation details as well as a new starters checklist and act as their point of contact for any queries. For me to carry out my role to the highest standard I have developed excellent communication skills both written and verbal, time keeping and ability to priorities quickly. As well as this I am an accomplished multitasker with good IT skills.

As sales floor manager of the Trafford Centre flagship store, it was my role to ensure ; - The shop floor was always trading at the highest standard possible by ensuring the team - of 30 - were motivated and delivering excellent customer service - Stock was replenished hourly - Shop floor tidy and well presented at all times - Managing online orders that were on a 2 hour deadline - Assisting with recruitment, screening CV and leading group recruitment sessions - Training new starters and complete ongoing training and mentoring of existing team members - Planning daily staff schedule and hourly targets - Daily administrative jobs As well as having excellent team working and time keeping skills I had to be very adaptable as retail is very demanding and can quickly change which requires quick thinking.

As supervisor of the Debenhams Trafford concession, I was the only on-site member of management and ran the concession as the manger. My role included but was not limited to; - Staff training, reviews and disciplineries - Planning all staff rotas - Stock management - Visual merchandising My biggest challenge whilst at Debenhams was managing my stock levels which meant I could be transferring around 1,500 units of stock per week both in and out, to ensure the best possible stock range for the customer. This required excellent time management to allow it to be done as well as being reactive to what is working and what wasn't. I think my ability to do this was a large factor in the concession having a 25% lift on the previous year during my time there and also helped secure the company award for best performing Debenhams concession vs. KPI’s for the half. Following my promotion to junior sales floor manager of the flagship store I first spent time training and handing over to my successor.

This role was a fixed term placement as part of my degree course and I completed the year for the action sports apparel company as marketing and PR assistant with additional duties as office assistant. Duties included: - Managing on-site showroom and sample rooms, - Collate brand coverage for all five brands, - Liaising with press to provide samples/images and product information and follow up for coverage, - Working with retailers to provide product images, campaign material and product information, - To organise product and equipment for events, - Assist at press days and events, building relationships with press, - Managing UPS courier service and Royal Mail, - Managing media database (whilst at Sole Technology I successfully restructured and organised the media database),All these duties meant I developed my organisation, time management and multitasking skills as well as my administrative abilities. Communication was a huge part of the role as I had to be able to communicate at all levels from fashion editors to independent store managers and the European Brand managers to couriers. I very much enjoyed my time at Sole Technology and I feel it helped me to be confident in my abilities.