Full writing, editing, and proofreading services available in creative fiction and non-fiction, technical writing, blogging, SEO, training and educational materials, brochures, product marketing, corporate branding, web content, commercial advertising, screenwriting, essays, resumes, and more.My particular areas of personal interest include contemporary fiction and journalism. I'm keen to see work that has the potential for impact -- forging emotional connections with… Show more Full writing, editing, and proofreading services available in creative fiction and non-fiction, technical writing, blogging, SEO, training and educational materials, brochures, product marketing, corporate branding, web content, commercial advertising, screenwriting, essays, resumes, and more.My particular areas of personal interest include contemporary fiction and journalism. I'm keen to see work that has the potential for impact -- forging emotional connections with readers.ESL assistance is available. Show less

Business Readiness and Optimization• Utilized input from SMEs in various business areas to document current practices and develop future business plans• Created project plans and metrics; managed implementation of projects to meet and exceed targeted deadlines and goals• Developed new business practices to streamline and optimize utilization of resources, staff, data, and technology to maximize efficiency and profitability• Worked closely with leadership and staff of newly… Show more Business Readiness and Optimization• Utilized input from SMEs in various business areas to document current practices and develop future business plans• Created project plans and metrics; managed implementation of projects to meet and exceed targeted deadlines and goals• Developed new business practices to streamline and optimize utilization of resources, staff, data, and technology to maximize efficiency and profitability• Worked closely with leadership and staff of newly integrated business areas to ensure new projects launched successfully• Provided daily support in the form of status meetings and project updates to coordinate and utilize newly developed business practices and modify as needed to maximize utility• Modified project plans as needed to address new issues and enhance business practices for optimal performance• Created data and metrics reporting for business areas to provide comprehensive analysis of new and existing business practices to analyze and clarify efficacy of implementation• Provided ongoing support to business leadership and staff after launch of new business practices to ensure a smooth transition with minimal interruption to ongoing business Show less

Revenue Management Risk Adjustment (RMRA) Program - Business Readiness• Work with subject matter experts, internal/external work groups, and stakeholders to develop documentation to support Enterprise Risk Adjustment business readiness from planning stages through strategic execution.• Perform process analysis and modeling of future state business practices in the risk adjusted healthcare environment for optimum efficiency, member and provider service, and revenue management.•… Show more Revenue Management Risk Adjustment (RMRA) Program - Business Readiness• Work with subject matter experts, internal/external work groups, and stakeholders to develop documentation to support Enterprise Risk Adjustment business readiness from planning stages through strategic execution.• Perform process analysis and modeling of future state business practices in the risk adjusted healthcare environment for optimum efficiency, member and provider service, and revenue management.• Perform impact analysis to assist customer understanding and effective implementation of future state business practices across all affected enterprise segments (BCBSM and BCN).• Create desk level procedural documentation to support future state business process activities with input from all applicable business segments and areas.• Provide support to project management to establish all relevant deliverable components, timelines, and reporting, and assist with identifying potential risks and mitigation strategies.• Interface with corporate compliance and regulatory staff to ensure all implemented documentation meets business and government-mandated standards.• Use of Microsoft Office (Visio, Word, Project, PowerPoint, and Excel), Adobe Acrobat, SnagIt, Cisco WebEx, and internal BCBSM tools and software. Show less

• Worked with engineers, subject matter experts, technicians, and other stakeholders to develop, write, validate, and deliver procedures for safety recalls, authorized field changes, tool instructions, and other service bulletins for global truck/engine division.• Functioned as primary liaison between supporting documentation writing team and other internal divisions (post-development, compliance, campaign management, etc.).• Served on committee for development and implementation of… Show more • Worked with engineers, subject matter experts, technicians, and other stakeholders to develop, write, validate, and deliver procedures for safety recalls, authorized field changes, tool instructions, and other service bulletins for global truck/engine division.• Functioned as primary liaison between supporting documentation writing team and other internal divisions (post-development, compliance, campaign management, etc.).• Served on committee for development and implementation of in-house style guide applicable to all publications.• Created training materials, provided hands-on training to technical writers, and developed and implemented streamlined processes for document production.• Assisted with screening and interviewing of candidates and training of new writers.• Use of Arbortext Editor, SGML/XML, DITA, Microsoft Office Suite, Adobe Creative Suite, Visio Mockup, SnagIt, Arbortext Windchill CMS, and other production software.• Working knowledge and understanding of CAD drawings, PBOM/BOM/engineering data, and parts lists and acquisition. Show less

• Production team lead for US Army TACOM Two Level Maintenance, supervising technical writing staff and interfacing with customers.• Managed all phases of production of electronic/print materials via XML and EMS-NG in compliance with MIL-STD 40051/MIL-HDBK 1222C. Published and distributed product to client.• Edited, standardized, and revised legacy documentation for production purposes. Assisted customer in choosing most desirable path for correcting outstanding issues. Proofread and… Show more • Production team lead for US Army TACOM Two Level Maintenance, supervising technical writing staff and interfacing with customers.• Managed all phases of production of electronic/print materials via XML and EMS-NG in compliance with MIL-STD 40051/MIL-HDBK 1222C. Published and distributed product to client.• Edited, standardized, and revised legacy documentation for production purposes. Assisted customer in choosing most desirable path for correcting outstanding issues. Proofread and verified content and output, providing quality assurance checks for delivery.• Performed hands-on validation/verifications with customers as necessary.• Use and application of EMS-NG, XML, Adobe Acrobat, Arbortext/Epic, and other desktop publishing tools. • Assisted with hiring new team members and training all team members to use EMS-NG and XML in MIL-STD compliance. Show less

• Served as lead of production team for eight systems (approximately 100,000 pages) in the US Army TACOM TLM project. Met with clients to ensure deliverable product exceeded expectations.• Managed all phases of production of electronic/print materials via EMS-NG Content Management System in compliance with MIL-STD 40051/MIL-HDBK 1222C. Published and distributed product to client.• Edited, standardized, and revised legacy documentation for production purposes. Proofread and verified… Show more • Served as lead of production team for eight systems (approximately 100,000 pages) in the US Army TACOM TLM project. Met with clients to ensure deliverable product exceeded expectations.• Managed all phases of production of electronic/print materials via EMS-NG Content Management System in compliance with MIL-STD 40051/MIL-HDBK 1222C. Published and distributed product to client.• Edited, standardized, and revised legacy documentation for production purposes. Proofread and verified content, providing quality assurance checks for delivery.• Use and application of EMS-NG CMS, XML, Adobe Acrobat and Illustrator, Epic, Arbortext, and other desktop publishing tools. Trained team members to use EMS-NG CMS and XML. Show less

• Wrote, edited, and designed monthly newsletter for print and web distribution.• Wrote, edited, and distributed press releases and public service announcements.• Created and updated content for website.• Developed, launched, and maintained departmental social networking presence.

• Copy edited all newspaper content for spelling, grammar, punctuation, and all other errors in accordance with AP Style on a fast-paced daily production schedule.• Verified all facts and other information in articles for accuracy and accessibility.• Effectively communicated with reporters and section editors regarding corrections and revisions to content.• Interviewed, hired, and supervised copy staff.• Wrote and edited articles for the weekly editorial board.

• Wrote and edited all varieties of IT technical support documentation for internal and external use, and distributed via university website.• Revised material and composed documentation according to set standards regarding order, clarity, style, and terminology with determination for audience accessibility.• Managed website content using HTML, XML, Drupal, FTP, Adobe Creative Suite, and other web content programming and management systems.• Utilized and researched all documented… Show more • Wrote and edited all varieties of IT technical support documentation for internal and external use, and distributed via university website.• Revised material and composed documentation according to set standards regarding order, clarity, style, and terminology with determination for audience accessibility.• Managed website content using HTML, XML, Drupal, FTP, Adobe Creative Suite, and other web content programming and management systems.• Utilized and researched all documented technologies to gain appropriate expertise for creation of support material. Show less

• Provided executive level support in all areas of office administration, including event and meeting scheduling, guest reception, accounts receivable/payable, payroll, multi-line telephone management, coordination of domestic and international travel, data entry, filing, faxing, and all other clerical work as needed.• Created and edited all office forms and correspondence. Created technical manuals supporting fire suppression systems for customer usage.