Customer Service Manager: Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintains business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. Develops and implements processes and resolve issues raised by customers. Additional Responsibilities include: Accounting and Human Resources RESPONSIBILITIESCustomer Service Management, including Email and phone communication regarding customer orders and their status Sales Order maintenance Invoicing Supervision of Customer Service RepresentativesShipping Management Managing domestic and international shipping Build and maintain relationship with shipping companies Solve and troubleshoot shipping issues Work to optimize shipping costs Shipping documentationProduction Control Scheduling production based on orders and inventory Assign and manage serial numbers and generate/distribute production travelers Manage and plan finished goods inventoryHR AdministrationMarketing Support and administrationAdministrative support to the President and othersAccounting Support