Jennifer Ford Email & Phone Number

Cumming, Ga

Cumming, Ga

* Train new staff on menu items, cocktails, liquor laws and company standards* Approve servers closing duties * Promptly greet all guests and arrange for beverage order within one minute* Gather marketing information by asking every customer how they heard about the restaurant* Suggestive selling, and up selling to improve average sales * Ensure order is received and entered promptly and accurately* Interact with the customers in a manner which promotes the highest level of customer service* Ensure accurate cash handling and balancing of nightly cash outs* Responsible for delivering excellent customer service* Display knowledge of the food menu, wine & liquor menu, and liquor laws

Cumming, Ga

* Train new staff on menu items, cocktails, liquor laws and company standards* Approve servers closing duties * Promptly greet all guests and arrange for beverage order within one minute* Gather marketing information by asking every customer how they heard about the restaurant* Suggestive selling, and up selling to improve average sales * Ensure order is received and entered promptly and accurately* Interact with the customers in a manner which promotes the highest level of customer service* Ensure accurate cash handling and balancing of nightly cash outs* Responsible for delivering excellent customer service* Display knowledge of the food menu, wine & liquor menu, and liquor laws

Wilmington, De

Title I Coordinator* Assisted in implementing a new program for the company* Managed Title I Tutors* Main point of contact for School Districts, tutors, and parents* Responsible for schedule of tutoring groups in 19 schools* Tracked all contact between tutors, school and parents* Collected and maintained records on all test scores and tracked changes in scores* Tracked attendance for each student across all groups and schools* Maintained database and files to ensure federal complianceSales and Marketing* Contacted schools and businesses to market services* Promoted and sold 1-on-1 and group tutoring services to individuals via telephone* Managed enrollment of small group tutoring sales* Maintained accurate knowledge of products, services, and competition* Participated in the creation and implementation of marketing efforts* Tracked all student contacts in the Goldmine software system* Attended networking lead group with Chamber of Commerce to promote growth* Interfaced daily with staff, clients, parents, and students at all levels

New Castle, De

* Marketed staffing service to clients by phone, cold calls and by attending networking functions* Developed annual budget for branch* Managed daily activities of office staff* Ensured all policies and procedures were followed by internal staff and working temporary employees* Conducted annual reviews for internal staff* Coached staff in sales process* Trained and assisted staff with recruiting and interviewing processes* Handled all escalated customer service issues * Entry of payroll

Wilmington, De

* Recruited administrative professionals* Interviewed candidates, assessed their skills and presented job opportunities* Completed employment verification and reference checks* Marketed staffing service to clients by phone and by attending networking functions* Built and maintained client relationships* Conducted performance reviews when necessary

West Chester, Pa

2002-2004 Account Executive * Trained sub-agent base on new promotions* Kept locations current on point of sales materials* Liason between Wireless Carrier Representatives and Sub Agents* Tracked sub-agent commissions to assure accuracy2000 - 2002 Branch Manager * Suggested new products to customers* Escalated customer relations and customer care* Responsible for location profitability* Managed performance of sales staff, telemarketer and service technician* Trained staff on systems and procedures and assured compliance* Inventory maintenance1997-2000 Business to Business Sales Representative* Promoted and sold wireless products for AT&T, Nextel, Cingular and VoiceStream * Top-level performance in a quota-driven sales area * Achieved high level of customer satisfaction

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Academic Honors, Psi Chi

Education record