Jennifer Hoang

Jennifer Hoang Email and Phone Number

Service Center Manager @ Sedgwick
Jennifer Hoang's Location
Greater Orlando, United States, United States
Jennifer Hoang's Contact Details

Jennifer Hoang work email

Jennifer Hoang personal email

n/a
About Jennifer Hoang

I make content/information both digestible and user-friendly, whether it be in a corporate or creative industry. From using Microsoft tools such as Teams and OneNote to exploring the web-development sites of Webflow and Wix, I have managed a team of 15-20, established the training model for a rapidly growing company, and built a site for a young creative agency.

Jennifer Hoang's Current Company Details
Sedgwick

Sedgwick

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Service Center Manager
Jennifer Hoang Work Experience Details
  • Sedgwick
    Service Center Manager
    Sedgwick Apr 2022 - Present
    Us
    - Create efficiencies in admin processes, training, and onboarding for both entry-level and management staff- Concept and communicate SaaS system enhancements to development team based on user feedback- Develop a quality assurance program for management to better isolate areas of improvement - Design the company-wide training model- Establish an effective management hierarchy through staff empowerment and process development- Mentor/develop a collaborative team of 20+ staff - Meet client KPIs and SLAs to become the top-performing vendor for 4 of 5 clients
    View
  • Vidi Global
    Project Manager
    Vidi Global Jan 2020 - Present
    Orlando, Us
    - Manage social media accounts and build engagement- Oversee website development for United Arts Central FL- Oversee brand build for new and upcoming music platform- Create Vidi Global website via Webflow interface
    View
  • Orchid Medical, Inc.
    Department Head Manager
    Orchid Medical, Inc. Dec 2021 - Mar 2022
    Memphis, Tn, Us
    Company obtained in acquisition.Host 100+ in-person and virtual training sessions.Onboard 15+ new trainers, managers, and clients.Work with developers to improve in-house operating system.Project manage curriculum revisions for over 50+ pages of written content and 20+ media assets.Host 100+ in-person and virtual training sessions. Onboard 15+ new trainers, managers, and clients. Work with developers to improve in-house operating system. Project manage curriculum revisions for over 50+ pages of written content and 20+ media assets.
    View
  • Orchid Medical, Inc.
    Program Operations Dme Team Lead
    Orchid Medical, Inc. Oct 2019 - Nov 2021
    Memphis, Tn, Us
    Developed and standardized company-wide internal LMS.Introduced new programs for onboarding and development.Authored SOPs for company-wide use.Produced media assets for training (videos, flow charts, images)
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  • Orchid Medical, Inc.
    Assistant Team Lead
    Orchid Medical, Inc. Jan 2019 - Sep 2019
    Memphis, Tn, Us
    Design training curriculum based on clients' SLA and KPI.Create a quality assurance form to measure performance.Improved and maintained curriculum based on client agreements and colleague performance and feedback.
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  • Orchid Medical, Inc.
    Care Coordinator
    Orchid Medical, Inc. May 2017 - Dec 2018
    Memphis, Tn, Us
    Facilitate onboarding with Human Resources.Authored the start-up's first formal training manual.Communicated weekly updates to peers.
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  • Orchid Medical, Inc.
    Operations Intern
    Orchid Medical, Inc. Jan 2017 - Apr 2017
    Memphis, Tn, Us
    Consolidated and updated training/reference materials for peers in a start-up environment.Assist Care Coordinators in day-to-day activities: calling, billing, case management.Run reports to ensure quality assurance.
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Jennifer Hoang Skills

Leadership Event Planning Organizing Meetings Teamwork Microsoft Word Social Media Communication Microsoft Excel Event Management Team Management Flexible Schedule Social Media Marketing Knowledge Hungry Learner

Jennifer Hoang Education Details

  • University Of Central Florida
    University Of Central Florida
    Health Service Administration
  • University Of Central Florida
    University Of Central Florida
    General
  • Edgewood Jr/Sr High School
    Edgewood Jr/Sr High School
    High School

Frequently Asked Questions about Jennifer Hoang

What company does Jennifer Hoang work for?

Jennifer Hoang works for Sedgwick

What is Jennifer Hoang's role at the current company?

Jennifer Hoang's current role is Service Center Manager.

What is Jennifer Hoang's email address?

Jennifer Hoang's email address is je****@****cal.com

What schools did Jennifer Hoang attend?

Jennifer Hoang attended University Of Central Florida, University Of Central Florida, Edgewood Jr/sr High School.

What skills is Jennifer Hoang known for?

Jennifer Hoang has skills like Leadership, Event Planning, Organizing Meetings, Teamwork, Microsoft Word, Social Media, Communication, Microsoft Excel, Event Management, Team Management, Flexible Schedule, Social Media Marketing.

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