Jennifer M. Email & Phone Number

Atlanta, Ga, Us

As a QA Engineer for a Saas Application I guided and implemented modern QA practices to ensure product quality and facilitate quick decision-making. I led blackbox/manual testing, developed test reports, and collaborated with leadership to integrate QA as a holistic solution.

•Own the software testing and validation process for the Viewpoint Natural Energy Utility Application, designing quarterly test plans for a 3-step release production, executing test cases, scenario scripts and RestFul API testing congruent to MySQL in user view, recovering live environment defects by 17%•Partner with a cross functional team of 40 key stakeholders to include Developers, Scrum Masters and Product Owners, applying test design and automation practices, while identifying and resolving impediments, increasing reliable releases and test coverage to optimize the end-user experience•Enforce project requirements, IT designs and feature based, role provisions through system testing, validating accuracy of approval rights and access restrictions, maximizing conformance, confidentiality and compliance

•Led the planning and execution for PBI test plans, QA team sprints, developed the RTM as well as UAT testing and live deployments, while tracking milestone deliverables, supporting the B2B financial application for the Food & Beverage Manufacturer Rebate Program, which processed 11M transactions a day •Facilitated strategy sessions, standup meetings and demonstrations in partnership with the Product Owner, presented to 45 key stakeholders to include distributors, senior-level clients and cascaded staff for risk resolution •Deployed new build and system updates into the QA environment ensuring accurate query statements to verify the MySQL database coincides with UI data, which yielded KPIs leveraged by the project team for enhancements

•Developed QA SOPs in an agile-scrum environment, executing acceptance, regression, functional, integration and loading testing focused on the webinar platform and SaaS updates and features in the mobile, desktop and tablet applications throughout the Software Testing Life Cycle and Bug Life Cycle•Governed a comprehensive repository, tracking in-progress and historical test case data and scenarios, defects and summary reports, which established KPIs and opportunities for process improvement and cost savings opportunities

•Designed internal user view test cases and implementation strategies to validate a SaaS, drop and drag external website builder, confirming functionality and alignment of business requirements per mobile application and client type •Executed full regression testing of subset features, utilizing LoadRunner to ensure accuracy of performance prior to activation, while resolving grievances tangible to application bugs and the user experience for 5,200 clients annually

•Championed Uber Rideshare business operations by triaging escalated inquiries from B2B and B2C consumers and associated partners, which included product delivery and transportation damage as well as allegations of poor customer experience and unethical practices•Expanded the merchant portfolio through relationship building and up-sale strategies in local Chicagoland markets, while promoting new services, products and brand awareness