Jennifer Nix Email & Phone Number

Chicago, Il

Des Plaines, Illinois, United States

•Lead Human Resources and Marketing Communications functions for the North America region with 5,000 employees and 80 locations across the US and Canada•Develop content and campaigns to demonstrate the company’s thought leadership and articulate points of competitive differentiation to drive engagement, marketing qualified leads, sales pipeline expansion, and growth.•Market expanded capabilities as the company adds new services, regions, and growth engines.•Serve as internal and external company spokesperson and prepare executives for speaking engagements.•Direct the human resources functions, including employee relations, talent acquisition, learning and development, total rewards and communications. •Lead and design organizational development and talent systems focused on career pathing, leadership development, organizational performance optimization, and succession planning.•Elevate employee experience and engagement to build a high-performing culture of integrity, passion, creativity and respect.•Implement technologies to support team member retention and employee experience strategies, such as engagement tools and communication platforms.

•Crafted internal and external communication plans to facilitate cohesion, growth and brand awareness through acquisition, post-merger integration, and rebranding, across a diverse audience base.•Upgraded marketing automation and CRM systems, enabling company growth and capabilities expansion.•Established systems and processes to generate marketing qualified leads and developed inside sales function to support pipeline and company growth. •Directed content and campaigns, advertising, brand amplification, marketing analytics and search optimization.•Developed employment brand and digital recruitment marketing capability to support talent acquisition.•Led public relations and crisis communications internally and externally, managing large-scale communication events.

Des Plaines, Il

•Responsible for content and channel optimization, brand consistency, segmentation, marketing analytics, search optimization and campaign efficacy measurement. •Led brand refresh, new website launch and campaigns.•Designed large-scale communications plans with integrated external and internal campaigns.•Responsible for PR, media relations and crisis communications.•Designed and executed customer partner summit, leadership forum, trade show and golf outing events.•Led marketing team and event production for AWESOME (Achieving Women’s Excellence in Supply Chain Operations, Management and Education, awesomeleaders.org), a non-profit organization founded by DSC Logistics CEO for the purpose of advancing women’s leadership. Collaborated and co-led event production with Fortune 500 host sponsors.

Desplaines, Il

•Provided value to top customers by identifying opportunities for cost containment, service improvement, and business process transformation. Successfully renewed multi-year contracts with favorable rate modifications.•Developed customer relationships leveraging the company’s differentiated Strategic Partnership Process, working closely with customers’ supply chain teams to define and meet customer strategic goals and objectives.•Served as a liaison across company functional areas to communicate customer goals and needs, assemble appropriate expertise and talent resources, provide seamless integration of functional areas, facilitate continuous improvement, and ensure customer satisfaction, retention and growth.•Secured customer participation in speaking roles at industry trade conferences, partner forums and strategy meetings.•Identified and pursued opportunities for account growth and retention.

•Developed and implemented sales management accountability tools, processes, and metrics to promote adherence to formal sales process and aid in the coaching, mentoring and training of sales team members.•Led direct sales efforts, customer meetings, industry events, and sales presentations, achieving $19M in new contracts over a three-year period and in 2012 contributing to 70% of new business closed won out of a team of seven contributors.•Served as lead author, editor, and designer for Request for Proposal (RFP) Responses for opportunities in excess of $20M to $30M per year. Approximately 70% of current company revenue preceded by a formal RFP process.•Launched new logo and new website in 2011 including design firm selection, print advertising, email campaign, internal branding, press release and social network communications. •Developed external communications, sales presentations, marketing materials, customer surveys, web content, advertisement and brochure copy, case studies and press releases. •Managed Business Development annual budget ($1.8M) and company annual sales forecast.•Responsible for advertising, graphic design, printed materials, lead generation and search engine optimization.•Account management for ten out of 20 top revenue yielding accounts, accounting for 50% of annual revenue.•Served as Secretary of the Board of Directors, submitting corporate minutes and resolutions to legal counsel.

•Managed Corporate Accounts, Customer Service and Marketing functions.•Developed quarterly Open Book Management presentations, employee newsletter, and messages from President.•Led external communications and marketing including customer and sales presentations, marketing collateral, customer surveys, web content, advertisement and brochure copy, and press releases. •Responsible for Business Development and Customer Service budgets.•Designed presentations, proposals, client meetings, project management and BD department metrics.

•Developed the Nexus Leadership Council (NLC), to foster the development of existing and aspiring leaders. •Sourced and managed website redesign project; delivered on time and on budget.•Designed, sourced, and implemented facility “Scoreboards” for public display of Key Performance Indicators.•Developed format for company’s Rolling Forecast, a vital budgetary and planning tool; implemented and trained profit center managers to populate weekly “Profit Trackers” to proactively indicate financial performance.•Planned and executed all major company and customer events.•Edited and developed internal and external communications from the President.•Developed 360-degree surveys and assisted President in conducting annual performance reviews.•Coordinated Leadership Team biannual retreats for business strategy review and management training.

•Served as interim manager during recruitment to replace former HR Director.•Developed formal “Management Trainee Program” for recent college graduates majoring in Logistics.•Maintained recruiting and hiring activities for 3 regions (Northeast, Southeast, Midwest).•Revitalized “Nexus Way” materials to promote company culture, communication norms, and leadership.

•Managed team of Customer Representatives, coordinating department schedule, hiring, and performance reviews.•Accountable for the written documentation of department processes and consistent audits.•Transitioned the Track and Trace function from the Transportation functional area into Customer Service.

• Benefits and Payroll Administration for 200 employees.• Administration of Workers’ Compensation claims and OSHA reporting.• Provided research and resolution for employee issues related to medical claims and incident reports.

Education record

Certificate - Logistics Management Executive Series At Northwestern University Transportation Center

Education record