Jennifer Kirkpatrick Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana Area

• Responsible for project management, requirement documentation, new implementations, system troubleshooting, initiatives and roadmaps, and vendor relations for multiple Corporate Applications. Team mentor and lead.
• Coordinate Service Line Collaboration Meetings to drive initiatives and results. Support Division, Quality and Provider Credentialing.
• Excellent customer service earning nine Parkview Health Recognition of Excellence awards within 4 years of employment.
• Utilization of Office 365 Teams for customer and vendor collaboration dating back to 2017, 3 years before platform adoption.
• Project Manager for Meds to Beds Program, Protenus, Healthtouch, Midas, QuickCharge, StarPlus and Automated Logic. Successful projects delivered.
• Quality Liaison responsibility given 6 months after Parkview Health hire date. Promoted to Analyst III, winter 2020

Pickerington, Ohio

Responsible for all IT operations including, project management, documentation of IT processes, requirement documentation, system hardware support, desktop support, IT purchasing, third party contractors and vendor relations. Manage and direct Network Architect, Desktop Support Technician, System Analyst and Third Party Developers.

Tampa/St. Petersburg, Florida Area

Oversaw value product line development by providing continuous customer base annual revenue analysis, product promotion, product development and product documentation. Presented at product user events, created and recorded customer webinars, generated product roadmap proposals, provided product release information, and conducted product training.

Tampa/St. Petersburg, Florida Area

Coordinated product model and pricing information from cross-functional departments and established controls for policies and procedures by using employee portal with workflow requests and approvals. Designed, managed and supported national pricing tool for internal and channel sales.

Tampa/St. Petersburg, Florida Area/ Remote Employee

• Coordinated product model and pricing information from cross-functional departments to design, manage and support national pricing tools.
• Created and implemented new software kits that produced quoting efficiencies and provided continuous ways to improve existing quoting tool.
• Selected as member of new Siebel CRM implementation team which streamlined multiple homegrown systems and ensured all relevant information was gathered.
• Achieved accurate product offerings by assisting in analysis of all product offerings and product sku setup.