At Reception, we are the first protocol for our customers, we handle many mechanical queries over the phone and give advice to our customers in regards to their car trouble which may also lead us to booking them into the workshop for our highly trained technicians to look into the problem. I also ensure all correct parts are ordered and arrive in time for servicing and repair and ensure the workshop runs smoothly and in order so vehicles are back to our customers within a reasonable time. I love my job, my passion for cars makes my time with this company a hobby not a job.

I helped customers throughout their experience at Arnold Clark, starting with a detailed walk around video of the vehicle they enquired about before even coming to the dealership. I would then accompany them on test drives and a look around the vehicle, I would inform them of the vehicle functions and answer any questions they had. My knowledge of all vehicles had to be second to none and I had to know all vehicles details and spec like the back of my hand. My after sales customer service was also impeccable as once the customer collected their vehicle I did the handover in which I helped the customer understand their new vehicle which involved pairing their Bluetooth phone to the media system and explaining new functions such as Satellite navigation and DAB digital radios. I had a very close relationship with all the customers so they felt they could pop back in if they were ever facing technical issues with their vehicle and I was always happy to help.

I loved my time as a barmaid - it improved my customer service skills massively as working behind a busy bar environment is complex and never two days are the same. I served alcohol and soft drinks to customers, so my knowledge of larger, wine , spirits and whiskey had to be tip top. I ensured the bar was fully stocked prior to starting my shift to ensure it all ran smoothly and I maintained a clean and tidy work space and bar throughout my shifts. It is important as well as a bar maid to ensure customers drink responsibly and safely. I was also given responsibility to and clean down after an evening shift and cash up.