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Head of Global Talent division overseeing the design, implementation and evaluation of enriching learning experiences for a global workforce in EMEA, APAC and North America, with a focus on retention, manager and leadership development and proactive talent management.• Lead initiatives to enhance teammate engagement, reinforcing the ethos of creating enriching teammate experiences.•Lead culture initiatives•Oversee change management engagements•Focus on sales enablement in a complex sales organization• Implement feedback mechanisms to assess the effectiveness of talent development programs.• Support organizational change initiatives with training solutions that align with change management goals.• Collaborate across the organization to ensure talent development efforts are aligned with business strategies.• Conducts analysis to determine emerging business trends and consults leaders to identify skill gaps and future training needs which enhance the overall competency and effectiveness of the workforce.• Key projects & accomplishments include:o Designed and launched a leadership framework.o Managed annual compliance training to 99% completion.o Migrated LMS platforms and transitioned business unit onboarding to corporate LMS.o Relaunched and rebranded Trustwave Academy on a new Learning Management System -discontinued an LMS and contracted with and implemented Seismic Learning (formerly Lessonly).o Revamped new-hire orientation program to provide globally consistent programming for all new hires.o Supported Employee Value Proposition (EVP), social media and employee engagement campaign. Raised Glassdoor score from 3.41 in January 2022 to 4.33 in Dec 2022 (out of a 5 point scale). o Designed and led change and integration programs associated with Trustwave’s January 2024 acquisition by MC Security Fund, an affiliate of the Chertoff Group.

I teach undergraduate and graduate level courses within the Maine College of Business, focusing on HR and Learning & Development:Undergraduate Courses* HRMG 213: Human Resource Management* HRMG 350: Training for Organizations* HRMG 431: Negotiation/Dispute ResolutionGraduate Course* HRMG 750: Org Development & Training

Sutherland Talent Solutions provides talent development consulting to both organizations and individuals. For businesses, we provide consulting for strategic implementations, onboarding, leadership development, remote management, training design and delivery, learning management systems and sales training. For individuals, we provide consulting for career development (career paths, resume review, interviewing preparation), networking skills, personal brand and overcoming imposter syndrome.Maximize your talent. Proven solutions.

• Led and inspired a team of 180 fully-remote training professionals, administering an annual budget of >$3M for Kelly Connect.• Supported >6,000 internal employees and business unit’s external clients, designing, planning, and executing training programs, policies, and procedures across customer service/call center engagements. • Managed corporate culture, DEI, and employee engagement initiatives.Key projects & accomplishments include:o Trained >8,000+ new employees, including 200 new leaders, facilitating 76,000 hours of virtual training.o Created a high-potential employee (HiPo) program to drive internal bench strength.o Project managed the selection and implementation of a new LMS with 4,000 licenses. o Vetted and implemented new virtual training delivery platform with 180 host licenses.o Generated $3.9M in training revenue, a 40% increase YoY.

As the Director of Training & Development, I led a training team of 100+ (support staff, trainers, team leads, supervisors and operations managers) to provide training and nesting (ramp) for our contact center clients and internal staff. From new hires to leadership development and coaching, my team supported the operational needs of over 6000 employees.

As the Senior Operations Manager for Training for KellyConnect, a division of Kelly Services, I worked in our Kelly corporate campus supporting our call center, customer services environments. In leading the Training & Development function, I directed the design, planning, implementation and ongoing delivery of training programs, policies, and procedures across a number of customer services/call center engagements. This role oversaw all aspects of training, including instructional design, LMS management/ownership, trainer quality and effectiveness, continuous improvement and process optimization to ensure that training obligations and objectives were successfully achieved.

Managed a team of Senior Trainers, an Analyst, Training Coordinators and annual summer intern Managed the lessons learned/debrief process for all training initiatives Managed the trainer certification process using a Train the Trainer method Lead trainer for health care reform legislation, including the impact on internal process changes and new product portfolio, 2012-2014 Actively represented the sales perspective on various workgroups, including the creation of a sales toolkit for various products and a customer journey mapping project Blue Cross Blue Shield of Michigan earned Training Magazine’s Top125 Hall of Fame status, 2016

Responsible for developing and delivering internal and external technical and professional skills training for regional sales staff, including newly hired sales staff within the assigned department(s), as well as customers, agents and labor negotiators. Identified internal and external departmental training needs in consultation with management. Coordinated the maintenance of accurate training records monitoring costs, and maintaining budgetary control.

Delivered instructor-led training to Banking Center team members and Customer Contact Center team members using approved training materials and advanced adult learning techniques. Applied andragogy principles of adult learning in the design, development and facilitation of courses. National Skills Development

I managed 10 Account Executives that sell our Corporate Training services within the Detroit Market.

Based out of the franchise's Livonia office, I worked with the entire Great Lakes region. Mostly, I supported the newly hired sales (Account Executives and Career Consultants) during their first six months, as well as ongoing product and sales training for the entire sales force. I also handled any company-wide training - new HR procedures, new products, new learning modalities. I traveled throughout Michigan, and to our Chicago and Cleveland offices.

I was an HR Consultant for our contracted clients, providing leadership consultation related to HR issues, interpersonal skills and substance use/abuse.I provided training to all contracted clients. Trainings included change management, stress management, dealing with difficult people, sexual harassment prevention, and basic leadership skills. I also proactively promoted our trainings on a per-fee basis, generating additional revenue for the non-profit agency.