Administer Workforce Central application for 2500 staff members in diverse county departments. Modules include Accruals, Benefits, Human Resources, Integration Manager, Leave, Mobile, Payroll, and Timekeeper. - Create and modify WFC navigators, policies, and profiles. - Create and modify interfaces using Workforce Integration Manager (WIM). - Utilize Microsoft SQL Server queries and stored procedures for reports and integrations. - Work with HR to document and implement enhancements to the system. - Implement changes in non-Production environment for user acceptance testing. - Provide support escalation as needed. - Led the system upgrade from 8.0 to 8.1. - Participate in UKG on-line community to stay current with new features, research solutions to existing challenges, communicate with other customers, and suggest ideas for future enhancements.

Administered Kronos application for 4500 staff members in various functional units. Kronos modules included: Workforce Accruals, Workforce Leave, and Workforce Timekeeper. Hardware supported: 60 Kronos Devices in various buildings across campus. - Configured Navigators, Genies, Access Profiles, Pay Rules, etc. - Created and modified interfaces using Workforce Integration Manager (WIM). - Regularly updated firmware on InTouch devices with proximity readers. - Suggested and implemented enhancements to address business process improvements. - Utilized change management software to implement enhancements with necessary approvals. - Communicated configuration changes to stakeholders via email or in person. - Worked collaboratively with Network Team to maintain InTouch devices. - Wrote queries for data integrity testing and ad hoc reports using SQL Server/Oracle. - Provided Tier 2 support to employees and supervisors. - Maintained positive relationship with Kronos via on-line community and annual conference. - Upgraded the system from version 7.x to 8.x and migrated to the Cloud. - Configured new Java-free Navigators in version 8.x with the input from various user groups. - Selected and implemented both an Applicant Tracking System (ATS) and an enterprise-wide Service Ticketing software. - Migrated International Tax Navigator from Access to SQL Server.

Administered Kronos application for 650 staff members and 1200 student staff employed by Housing & Dining Services. Kronos modules: Workforce Accruals and Workforce Timekeeper. Hardware supported: 26 InTouch Devices in 20 buildings across campus. - Configured application Navigators, Genies, Access Profiles, Pay Rules, etc. - Modified interfaces using Workforce Integration Manager (WIM) and Microsoft SQL. - Upgraded and improved functionality of the Kronos application to address business needs. - Customized and installed new versions of InTouch firmware. - Maintained and configured InTouch devices to provide maximum uptime. - Utilized Atlassian software to track issues/projects and document solutions. - Provided support and training to employees, supervisors and Human Resources. - Created Device Configuration Profiles for InTouch devices. - Upgraded the software from version 6.1 to 7.x with the support of Kronos project team. - Installed new InTouch devices to replace the previous 4500’s.• Built new Java-free navigators after installing Kronos version 8.

Provided technology support to 600 staff members in Housing & Dining Services on the phone and face-to-face. Supported Hardware included 30 desktop computers, 500 zero clients, 800 virtual desktops, 150 laptops, 25 digital touchscreens, 75 network printers, tablets, and scanners. - Configured and maintained Group Policy Objects. - Partnered with FourWinds to deploy images and digital content to 25+ touchscreens. - Implemented the department's conversion to computer desktop virtualization (VMware).

Provided technology support to four school buildings that includes 1,650+ students and 150+ staff members. Supported hardware included desktop computers, laptops, wireless access points, phones, document cameras, digital projectors, copy machines, and printers. - Installed and supported software in labs and classrooms. - Managed workstations using the System Center Configuration Manager (SCCM). - Imaged and installed new workstations according to the district rollover schedule. - Installed and configured network printers. - Communicated regularly with technology contact and principal at each building.

Public school district providing kindergarten to grade 12 education to more than 2200 students and 350 staff members. - Managed a computer network of 750 workstations, 20 servers and 350 phone extensions as tools for the education of students and communication with the school community. - Provided direction and support to 7 staff members and ongoing outsourced staff. - Developed and administered annual technology budget of $1 Million. - Researched, sourced, and ordered computer/network hardware and software. - Assisted in the selection and installation of software. - Developed and monitored ongoing vendor relationships. - Prepared and filed government documents for e-Rate reimbursement. - Scheduled and led regular technology staff meetings and mentor staff on a daily basis. - Designed and led numerous projects such as: WAN installation; implementation of work order/inventory software; development of 5 year hardware rotation for servers and workstations; installation of new internet filter; and transition to new anti-virus software. - Attended and presented at regular School Board meetings and Administrators meetings. - Contributed to regional technology study council meetings. - Attended Hoosier Educational Computer Coordinators (HECC) annual conference. - Attended Indiana Computer Educators (ICE) conference semi-annually.

Liberal Arts College providing undergraduate and graduate education to a student body of 1000. - Directed the annual Alumni/Friends Phonathon. - Identified the calling pool and reviewed potential donors with Development. - Interviewed, trained, and supervised a team of student callers. - Compiled phonathon statistics and monitored performance against goals. - Designed donor mail pieces; created schedule for mailings.

Liberal Arts College providing undergraduate and graduate education to a student body of 1000. - Provided database support to College Relations (Alumni Relations, Church Relations, Parent Relations, Special Events, and Development). - Created and maintained systems in the college’s integrated database, Jenzabar EX(on an Oracle platform). - Researched donor information and gift capacity using internet sources. - Designed Infomaker reports which enabled users to retrieve data as needed. - Documented procedures related to data entry and retrieval. - Served as a campus-wide resource for Infomaker report generation. - Provided computer technical support for department members.

Liberal Arts College providing undergraduate and graduate education to a student body of 1000. Promoted from Ethnic Fair Assistant May 2001. - Led steering committee of 8-12 community volunteers. - Contracted with food vendors, performers, and other exhibitors. - Created database of performers and stage needs in Microsoft Access. - Prepared marketing plan including ad placement and other event promotion. - Designed promotional materials using Adobe Pagemaker and Adobe Photoshop. - Produced Microsoft PowerPoint illustrating history of Goshen College’s Study Service Term (SST). - Supervised two student assistants..

Liberal Arts College providing undergraduate and graduate education to a student body of 1000. - Assisted with conversion to Center Stage’s WinTIX software and thermal printer for ticket sales. - Created brochures and signs in Adobe Pagemaker. - Updated ticket sales deposit information using Microsoft Excel. - Sold trip and performance tickets and provided information to constituents and guests.

Custom hardwood furniture manufacturer and retail wood products. - Created and maintained leads database using Microsoft Access. - Customized wooden gift items on the laser engraver using Corel DRAW! - Assisted customers and mailed sales materials to furniture customer leads.

Corporate headquarters of a global electro components manufacturer. - Created Material Safety Data Sheet tracking program using PowerBuilder. - Managed project tracking system using Microsoft Project. - Created presentations using Microsoft PowerPoint and Harvard Graphics. - Conducted internal training on Microsoft Windows and WordPerfect. - Provided technical support to Research & Development Department.

Software firm specializing in quality managment for the manufacturing industry. - Developed systems using R:Base, WordBasic, and DOS languages. - Flowcharted and analyzed company processes in sales, tech support and training. - Developed sales collateral literature and direct mailings. - Conducted in-house training on Microsoft Word and Microsoft Excel.