Jen W. Email & Phone Number

Creating web-based and instructor-led training for a major EHR application suite. Performing QA of training programs to ensure a high level of quality. Creating custom client-specific training materials to meet the client's training needs. Recording and editing voice over narration for e-learning.

Chicago, Il, Us

Creating web-based and instructor-led training for a major EHR application suite. Performing QA of training programs to ensure a high level of quality. Creating custom client-specific training materials to meet the client's training needs. Recording and editing voice over narration for e-learning.

Chicago, Il, Us

Edited documentation for a team of 40+ writers, trained writers on standards, processes, and other writing issues, and led a committee to establish standards and styles for Allscripts documentation. Performed some project management duties such as managing TFS work items, led a small team of backup editors and delegated editing items as needed, and worked with management and writers to establish schedules to ensure deadlines are met. Maintained internal online guide to department standards and styles, processes, and tools. Mentored other writers and editors and provided guidance to help them succeed in their day-to-day work.

Chicago, Il, Us

Worked closely with development teams using an agile methodology to create accurate and complete software documentation for electronic health record applications, edited documentation, and participated on a committee to establish standards and styles used by all writers on the documentation team. Contributed to and helped maintain online guide to department standards and styles, processes, and tools. Mentored other writers as needed and providing guidance to help them succeed in their day-to-day work. Worked closely with management and product stakeholders to set schedules to ensure documentation was delivered on time. Delivered a range of documentation including user guides, installation guides, release notes, and online help. Assisted business analysts and developers by writing and editing UI text strings as requested.

Morrisville, Nc, Us

Helped Lenovo transition from legacy SGML-based tools to a new DITA and CMS solution (Abortext editor and Windchill CMS). Performed SIT/UAT testing of tools, created and delivered training materials for writers on new tools and processes, and worked with vendors to ensure that Lenovo's requirements were met.

Noida, Uttar Pradesh, In

Created and updated manuals for a government avionics contractor in Word format, including applying styles and ensuring that documents matched the changing standards supplied by the client. Updated fire suppression systems testing documents in Word format for Kidde Aerospace and Defense.

Armonk, New York, Ny, Us

Technical writer/editor for IBM microelectronics (ASICS) solutions, created and updated documentation for cores, primarily high-speed SerDes. Edited highly technical information provided by development and created new content as needed.

Morrisville, Nc, Us

Wrote and updated documentation for software and services products, including user guides and online help systems. Led a team of writers in creating a standards and styles guide for writers worldwide and helped train new writers in China, including assisting in the creation of videos and creating exercises to test their knowledge.

Armonk, New York, Ny, Us

Created and updated a wide range of documentation including user guides, upgrade and installation guides, API references, online help, and press kits for hardware, software, microelectronics, and networking products including the NP4GS3 network processor, NAS devices, controllers, a SAN solution, and NetVista PCs. Created information for IBM sales associates to use in presentations to potential customers. Worked in a variety of tools and markup languages including HTML, DITA, IDDOC (SGML), BookMaster (GML), structured and unstructured FrameMaker, and Arbortext editors.

Master Of Education - Med, Training And Development

Bachelor’S Degree, English, Concentration In Technical Writing, Minor In Art