My career began as a Nurse & transitioned into Customer Success Leadership. I have a keen eye for detail paired with a deep understanding of customer needs & the realities of organizational constraints. My superpower is my dexterity to manage multiple deliverables, strategically driving them to closure. A bias towards action, I drive success in both large matrixed organizations & startups. I work towards exemplary retention & expansion quotas while driving engagement.➳Relationship builder-I build deep authentic relationships with colleagues & customers. “When working with clients Jen always made sure to add value to each and every interaction. She worked diligently to resolve issues with the most challenging of clients; she was a subject matter expert company-wide. She resolved hard issues and reduced client churn.”➳Strategic & long-term thinker-Through an analytical lens, I think proactively, anticipating what problems may arise, in order to assess realistic solutions. This ensures the best possible outcomes & demonstrates a commitment to success. “Jennifer consistently follows up prior to board meetings to ensure we are meeting our goals and set up for success.”➳Building Systems & Operations-I’ve written Playbooks, SOPs, Project Plans, and Policies (healthcare procedures & operationally for various orgs). I like to pave the way for the next person to succeed. I also have a Master's from UCSF in Nursing Education (Curriculum Devt).➳Lead by example-I am not afraid to set the bar high. “Jen always encouraged her team to think for themselves but provided support and assistance when needed.” Leading from the front is how great teams are built. Ability to work cross-functionally, I am a community builder; shared wins are the best wins.➳Impeccable time management & expert multitasker- A nurse builds the muscle of GSD into a way of being & this translated seamlessly into my CS career, allowing me to be effective in tackling large volumes of work. “Jen is amazing at resolving issues in even the most difficult situations; she shines when there is pressure." ✨Boards-Currently on a school board, but I have served other boards, been a youth advisor, committee member, and volunteer.✨Event Planner Extraordinaire-With a project plan & delegation when needed, I take pride in my attention to detail and ability to throw fantastic parties 🥂・Seeking an enthusiastic entrepreneurial individual to meet your goals & retain customers? Looking for a dedicated board member? Email me: jenniferorrin@gmail.com