Partnered with the Program Manager and a Project Manager in the Enterprise Project Management Office on the implementation of a statewide initiative. Created and maintained project artifacts. Assisted in the ongoing management of the project schedule. Monitored project hours and costs against the project estimates, and assisted with managing the burn rate and variances. Facilitated the Solution Delivery Methodology process which included approvals, sign-offs, and managing the repository for all documentation. Responsible for weekly reports including the Risk and Issues Log, Executive Status Report and Action Items Log.

Project Coordinator for Professional Services in the Education Sales Division, which included K-12 and Higher Education institutions. Served as main liaison between sales teams, customers and consultants to effectively and efficiently coordinate delivery teams for services to meet requested timeframes required by end customers. Led communication with customers to finalize timeline and follow up as needed to ensure delivery date was met, and facilitated any change requirements. Managed associated documents and processes for each engagement for policy compliance. Partnered with Apple Project Managers on large-scale technology deployments and infrastructure integration. Communicated status updates as available through an in-house, on-line system. Conducted post-delivery reconciliation for completed services engagements and processed invoices for payment. Provided weekly forecast and revenue recognition reports to management and finance for delivery projections and productivity. Served as system administrator for set up services integrator web tool and scheduling calendar.• Managed the logistics for Professional Services engagements for 50% of Education Sales which equated to $8M in revenue and 1000 transactions annually.• Created and standardized processes for customer communication and scheduling resources.• Collaborated with the Program Manager to customize Standard Operating Procedures for the Iowa Digital Learning Environment project.• Developed survey to measure customer satisfaction for the sale and scheduling of Professional Services.

Managed all logistical aspects for employee trainings, customer marketing events, seminars, and incentive trips. Responsibilities included site selection, negotiating hotel contracts, leveraging rates with preferred hotels, creating and servicing on-line registration sites, managing rooming lists including room sharing and confirmation numbers, supervising air travel, finalizing all meeting details, organizing transportation for group and/or airport transfers, off-site venue selection, purchase order initiation and invoice reconciliation. Assisted internal contacts with preliminary budget development and budget management.• Managed an average of 95 meetings per year.• Average negotiated room rate was $127.00 per night.• iContribute Award for Teamwork

Performed detailed planning of continuing judicial education conferences for Texas judges. Collected and organized information required in the development of each conference that included audio visual needs, food and beverage details, class registrations and vendor requests. Developed and arranged spouse programs and extra curricular activities as needed. Monitored and coordinated critical dates with staff. Reviewed final hotel bills and reconciled any discrepancies

Coordinated customer events for the Preferred Accounts Division. Negotiated contracts with hotels to obtain discounted sleeping room rates and meeting space. Helped design invitations and create target list of customers. Finalized the logistics of the event which included food and beverage details, audio visual equipment, product display, rooming list and transportation arrangements. Communicated with Dell Executives to serve as speakers and coordinated their presentations. Served as the on-site contact to oversee the execution of the entire program including registration, breakouts, meetings and meals. Helped develop and maintain the budget. Reconciled the final bills with the invoices and distributed the executive summary of the event.

Planned details for the entire convention including audio visual, food and beverage, room set-ups, exhibits, room blocks and any additional special requests. Assisted customers with budget management and customized menu proposals based on their requests and financial requirements. Communicated all aspects of the event to appropriate departments to ensure customer satisfaction.• Sold an average of $767,902 in revenue for food and beverage and audio visual annually.• Managed an average of 13,965 room nights equal to $915,163 in guest room revenue annually.• Negotiated meeting space rental and sleeping room rates for all affiliated groups of the primary convention.• Served as a member of the Problem Resolution Team to create new procedures and improve existing processes.• Achieved highest performance rating for Teamwork, Organization & Operational Planning and Knowledge of Hotel Operations on annual review.• Consistently forecasted expected revenue within 5% of actual numbers.• Created Meeting Planner Kit for the customer.• Developed Gold Key Program for associate recognition.• Golden Circle Award for excellence in forecasting, guest satisfaction and achieving budget in sales.• Superstar Award from the Regional Office for Outstanding Performance while on Task Force in Oklahoma City.• Bill Tiefel Award from the Corporate Office for exemplary commitment to quality service and guest satisfaction.

Negotiated rates for the meeting space and guest rooms for customers in all market segments. Developed and maintained strong relationships with customers to secure their future business. Finalized all details for each group and communicated their objectives with the appropriate departments.• Achieved 126% of annual booking goals.• Achieved 126% of annual booking goals.• Developed the Sports Market to fill need times equating to $33,000 in room revenue and $11,000 in catering revenue.• Golden Circle Award for excellence in booking pace and solicitation goals

Negotiated rates for the meeting space and guest rooms for customers in all market segments. Developed and maintained strong relationships with customers to secure their future business. Finalized all details for each group and communicated their objectives with the appropriate departments.• Achieved 126% of annual booking goals.• Achieved 126% of annual booking goals.• Developed the Sports Market to fill need times equating to $33,000 in room revenue and $11,000 in catering revenue.• Golden Circle Award for excellence in booking pace and solicitation goals.

Coordinated meetings for small groups with sales and catering requirements. Assisted the Director of Catering with customer correspondence and organization of galas and large functions. Provided technical support for all computer software and hardware.• Assigned to Task Force in El Paso and Houston.